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  1.    02 May 2016 #1
    Join Date : May 2016
    Posts : 7
    Windows 10

    BSOD Crashes bugchecks


    Been getting a lot of blue screens lately, about 1-3 a day. The event viewer reveals that they are mostly from different bugchecks errors.

    Much appreciated for any help, as this has persistently affected my work with the unexpected shutdowns.

    If there's any question needed let me know. Cheers!

    edit: removed file for now
    Last edited by jeffreycklo; 03 May 2016 at 04:47.
      My ComputerSystem Spec
  2.    02 May 2016 #2
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.

    It is best that you remove IObit software and use a restore point to revert back their changes.

    I would also suggest that you remove Norton and Networkx seeing they have caused some crashes.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 133, {1, 1e00, 0, 0}
    
    *** WARNING: Unable to verify timestamp for networx.sys
    *** ERROR: Module load completed but symbols could not be loaded for networx.sys
    Probably caused by : tdx.sys ( tdx!TdxSendDatagramTransportAddress+420 )
    
    Followup:     MachineOwner
    ---------
    
    
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {e, ffffd000219bb340, ffffe002020fd010, bd6ca4a877952118}
    
    *** WARNING: Unable to verify timestamp for SRTSP64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
    Probably caused by : Pool_Corruption ( Processing initial command '!analyze -v; !sysinfo smbios; !sysinfo machineid; !sysinfo cpuspeed; !thread; .bugcheck; .time;'
    nt!ExFreePool+783 )
    
    Followup:     Pool_corruption
      My ComputersSystem Spec
  3.    02 May 2016 #3
    Join Date : May 2016
    Posts : 7
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.

    It is best that you remove IObit software and use a restore point to revert back their changes.

    I would also suggest that you remove Norton and Networkx seeing they have caused some crashes.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 133, {1, 1e00, 0, 0}
    
    *** WARNING: Unable to verify timestamp for networx.sys
    *** ERROR: Module load completed but symbols could not be loaded for networx.sys
    Probably caused by : tdx.sys ( tdx!TdxSendDatagramTransportAddress+420 )
    
    Followup:     MachineOwner
    ---------
    
    
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {e, ffffd000219bb340, ffffe002020fd010, bd6ca4a877952118}
    
    *** WARNING: Unable to verify timestamp for SRTSP64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
    Probably caused by : Pool_Corruption ( Processing initial command '!analyze -v; !sysinfo smbios; !sysinfo machineid; !sysinfo cpuspeed; !thread; .bugcheck; .time;'
    nt!ExFreePool+783 )
    
    Followup:     Pool_corruption
    Thanks for your reply. I actually used Driver Booster in an attempt to fix the blue screens as I've seen that old drivers may have caused the problem. IWill removing these programs actually automatically fix the problem?

    Also I do not have a system restore point, and I cannot reset/reinstall my PC for various reasons, so I hope there are other ways to fix the problems?
      My ComputerSystem Spec
  4.    02 May 2016 #4
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Old drivers indeed can cause problems, but driver update programs do not do their job properly or they do too much (replacing drivers from Windows which is a bad thing to do)

    IWill removing these programs actually automatically fix the problem?
    No, because that won't revert back the changes they made and I've only seen bad thing that they did.

    Do you have a backup or something prior to the use of the programs?
      My ComputersSystem Spec
  5.    02 May 2016 #5
    Join Date : May 2016
    Posts : 7
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Old drivers indeed can cause problems, but driver update programs do not do their job properly or they do too much (replacing drivers from Windows which is a bad thing to do)


    No, because that won't revert back the changes they made and I've only seen bad thing that they did.

    Do you have a backup or something prior to the use of the programs?
    Ah I see.

    Sorry as I didn't say, but I meant whether removing Norton or Networx would fix the problems. And in terms of system restore points I don't have any backups prior to the use of the three programs mentioned. Thanks
      My ComputerSystem Spec
  6.    02 May 2016 #6
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Ah, my bad, I didn't read it proper

    I believe it should fix the BSODs, but the drivers of DB3 could make it different.
    When did you let DB3 install drivers exactly?
      My ComputersSystem Spec
  7.    02 May 2016 #7
    Join Date : May 2016
    Posts : 7
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Ah, my bad, I didn't read it proper

    I believe it should fix the BSODs, but the drivers of DB3 could make it different.
    When did you let DB3 install drivers exactly?
    Nah I didn't specify :P

    Seems like I downloaded DB3 on 17th April '16. Opening the app, it says that I have updated 7 drivers since it was installed. It actually has "installed dates" but they seem to be wrong as none of the dates were after 17th April hm.

    Also within the app, the "Rescue Center" actually shows I have a restore point on 17th April 2.46pm which I assume is made right after installing the app. It says "Please note that restoring your computer to a restore point will undo all changes made after that restore point"

    I'm not familiar with restore points, but does it mean that any and every change (such as saving word documents) and all those will be reverted, or does it only apply to system files? If it reverts absolutely everything then it's not wise for me to do that at this point in time.
      My ComputerSystem Spec
  8.    02 May 2016 #8
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    A restore point does not touch personal files such as music, documents, videos, etc.
    The changes made by programs, such as Windows Updates, updates from security programs, program settings and such are reverted back to prior the restore point.
      My ComputersSystem Spec
  9.    02 May 2016 #9
    Join Date : May 2016
    Posts : 7
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    A restore point does not touch personal files such as music, documents, videos, etc.
    The changes made by programs, such as Windows Updates, updates from security programs, program settings and such are reverted back to prior the restore point.
    So I can just create a restore point now, so in case things doesn't work out I can restore it back to the current point? EDIT: I'm still confused why a well-known program such as Norton would cause these issues though?
      My ComputerSystem Spec
  10.    02 May 2016 #10
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    This is most likely not 100% correct, but what I understand is that Norton was creating a file. I think that with the allocation of the file to the memory the allocation wasn't the right one.
      My ComputersSystem Spec

 
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