1.    25 Apr 2016 #1
    Join Date : Oct 2015
    Posts : 32
    Microsoft Windows 10 Home 64-bit

    Critical Structure Corruption


    Hello

    Recently, I had just updated my AMD drivers which took about an hour. Once that had finished I watched a video on Youtube. About 2 minutes into that video, my computer froze with a weird buzzing sound and then it crashed. I am guessing it has something to do with the AMD drivers but I am not sure. I have uploaded the DM Log collector's file.

    I hope you have enough infomation.

    Thanks Attachment 76684
      My ComputerSystem Spec
  2.    25 Apr 2016 #2
    Join Date : Sep 2015
    Posts : 38
    Windows 10 Home 64 Bit

    Hi,

    Looking at your uploaded file you appear to have suffered a memory issue.

    ******************************************************************************** *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 109, {a3a01f5a64a8d51e, b3b72be0b7283477, 6, 18}

    Probably caused by : Unknown_Image ( PAGE_NOT_ZERO )

    Followup: MachineOwner
    ---------

    *** Memory manager detected 98163 instance(s) of page corruption, target is likely to have memory corruption.

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    CRITICAL_STRUCTURE_CORRUPTION (109)
    This bugcheck is generated when the kernel detects that critical kernel code or
    data have been corrupted. There are generally three causes for a corruption:
    1) A driver has inadvertently or deliberately modified critical kernel code
    or data. See Kernel patch protection for x64-based operating systems
    2) A developer attempted to set a normal kernel breakpoint using a kernel
    debugger that was not attached when the system was booted. Normal breakpoints,
    "bp", can only be set if the debugger is attached at boot time. Hardware
    breakpoints, "ba", can be set at any time.
    3) A hardware corruption occurred, e.g. failing RAM holding kernel code or data.
    Arguments:
    Arg1: a3a01f5a64a8d51e, Reserved
    Arg2: b3b72be0b7283477, Reserved
    Arg3: 0000000000000006, Failure type dependent information
    Arg4: 0000000000000018, Type of corrupted region, can be
    0 : A generic data region
    1 : Modification of a function or .pdata
    2 : A processor IDT
    3 : A processor GDT
    4 : Type 1 process list corruption
    5 : Type 2 process list corruption
    6 : Debug routine modification
    7 : Critical MSR modification

    Debugging Details:
    ------------------

    BUGCHECK_STR: 0x109

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    CURRENT_IRQL: 0

    BAD_PAGES_DETECTED: 17f73

    LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff802ec5b6760

    STACK_TEXT:
    ffffd001`cb9520b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopSetEaOrQuotaInformationFile+0x1ea

    STACK_COMMAND: kb

    SYMBOL_NAME: PAGE_NOT_ZERO

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: Unknown_Module

    IMAGE_NAME: Unknown_Image

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    BUCKET_ID: PAGE_NOT_ZERO

    Followup: MachineOwner
    ---------

    *** Memory manager detected 98163 instance(s) of page corruption, target is likely to have memory corruption.
    That is the info from your file & a lot of page file errors. HDD or RAM memory failing?
      My ComputerSystem Spec
  3.    25 Apr 2016 #3
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Did you change or add memory since the last time? If not then I've missed it and Acer is bad in configuring a laptop.
    Your system has 2 different models & makes of memory, this often causes problems, in this case also because the voltage they need is different.
    The recommended thing to do is to remove the 2GB Hynix stick.
    Code:
    [Memory Device (Type 17) - Length 34 - Handle 000ch]
      Physical Memory Array Handle  000bh
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          4096MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                DIMM 0
      Bank Locator                  CHANNEL A
      Memory Type                   18h - Specification Reserved
      Type Detail                   4080h - Synchronous
      Speed                         800MHz
      Manufacturer                  Kingston
      Serial Number                         
      Asset Tag Number                         
      Part Number                   ACR16D3LS1KFG/4G  
    [Memory Device (Type 17) - Length 34 - Handle 000dh]
      Physical Memory Array Handle  000bh
      Memory Error Info Handle      [Not Provided]
      Total Width                   64 bits
      Data Width                    64 bits
      Size                          2048MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                DIMM 1
      Bank Locator                  CHANNEL A
      Memory Type                   18h - Specification Reserved
      Type Detail                   4080h - Synchronous
      Speed                         800MHz
      Manufacturer                  [String Not Specified]
      Serial Number                         
      Asset Tag Number                         
      Part Number                   HMT425S6AFR6A-PB
      My ComputersSystem Spec
  4.    25 Apr 2016 #4
    Join Date : Oct 2015
    Posts : 32
    Microsoft Windows 10 Home 64-bit
    Thread Starter

    Right, I have never done this before and I probably will do something wrong. Also I will only have 4GB of RAM after this tweak, right. I am guessing I will have to replace the stick with the correct manufacturer. Well, I am NEVER buying a Acer laptop again, that's for sure.

    Does anyone have any inscructions on how to remove a stick of RAM. I'm not too bad when it comes to using the PC but taking it apart is a whole new subject

    Oh, and I have never added, or removed RAM from this PC.
      My ComputerSystem Spec
  5.    25 Apr 2016 #5
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    I have seen a lot of videos where they take out keyboard, I don't really understand why but it could be that that is required for your laptop.
    Here is a video that will show you how to do it, it is pretty much the same for a lot of laptops although there are slightly changes sometimes.
      My ComputersSystem Spec
  6.    25 Apr 2016 #6
    Join Date : Oct 2015
    Posts : 32
    Microsoft Windows 10 Home 64-bit
    Thread Starter

    Excellent, I will do this when I next have some free time. Thanks Lottiemansion and axe0. Also, what is the other brand of RAM as I game on this laptop I kinda need 6BG of RAM so I want to add another 2GB of the same brand. Or, is that a bad idea?
      My ComputerSystem Spec
  7.    30 Apr 2016 #7
    Join Date : Oct 2015
    Posts : 32
    Microsoft Windows 10 Home 64-bit
    Thread Starter

    Right, I have removed the stick of RAM that was causing problems and I left it a while to see if that solved the problem. Have not had a problem! Thank you axe0 and lottiemansion for helping me solve my problem.

    Marked as solved!
      My ComputerSystem Spec
  8.    30 Apr 2016 #8
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

      My ComputersSystem Spec
  9.    08 May 2016 #9
    Join Date : May 2016
    Posts : 4
    Windows 10

    Hello, recently i just tried to install daemon/Alcohol120 and thats when my problem is starting, please help
    Attachment 78703
      My ComputerSystem Spec
  10.    08 May 2016 #10
    Join Date : Oct 2015
    Posts : 32
    Microsoft Windows 10 Home 64-bit
    Thread Starter

    Quote Originally Posted by supernova View Post
    Hello, recently i just tried to install daemon/Alcohol120 and thats when my problem is starting, please help
    Attachment 78703
    Just to let you know, this is a solved thread. You need to make a new thread so people can help you. Hope you can get your problem solved. Oh, and by the way Daemon Tools are a very big cause of BSOD's. I would unistall it if I were you.
      My ComputerSystem Spec

 


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