Windows 10: BSOD while trying to Eject a USB Thumb Drive Solved

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  1. Posts : 950
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
       23 Apr 2016 #1

    BSOD while trying to Eject a USB Thumb Drive


    I was trying to remove a USB Thumb Drive, and that's when it crashed. Also, when it booted back up after the crash, it said there was a problem with my antivirus. My antivirus is working though. If this crash pertains to a driver, please note that I installed the latest Graphics Driver and it was really buggy. So I reverted back to my old Graphics driver. I have not had a problem in a while, except for the Windows Mail app. This is the first time it has crashed in a while.

    Attachment 76392
      My ComputersSystem Spec


  2. Posts : 5,007
    Windows 10 Pro X64 15063.138
       23 Apr 2016 #2

    The zip file you uploaded is empty, nothing in it. Try again but right click on dm_log_collector and select RUn as Administrator, see if that helps. Upload the zip file again then please.
      My ComputersSystem Spec


  3. Posts : 950
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       23 Apr 2016 #3

    That one should work.

    Attachment 76409
      My ComputersSystem Spec


  4. Posts : 5,007
    Windows 10 Pro X64 15063.138
       23 Apr 2016 #4

    Looks like it's caused by your mouse driver which is very old.

    Code:
    SYMBOL_STACK_INDEX:  5
    SYMBOL_NAME:  NMgamingms+1cbb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: NMgamingms
    IMAGE_NAME:  NMgamingms.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a6976ec
    FAILURE_BUCKET_ID:  0x139_3_NMgamingms+1cbb
    BUCKET_ID:  0x139_3_NMgamingms+1cbb
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:0x139_3_nmgamingms+1cbb
    FAILURE_ID_HASH:  {177edb92-9b1b-58b9-1136-1a7e08f6eada}
    
    Followup: MachineOwner
    ---------
    
    1: kd> lmvm NMgamingms
    start             end                 module name
    fffff801`dad00000 fffff801`dad02c00   NMgamingms T (no symbols)           
        Loaded symbol image file: NMgamingms.sys
        Image path: \SystemRoot\system32\drivers\NMgamingms.sys
        Image name: NMgamingms.sys
        Timestamp:        Fri Jul 24 04:55:08 2009 (4A6976EC)
        CheckSum:         0000EC2F
        ImageSize:        00002C00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    You need to update the mouse driver. Is this the one you have?

    Filename: NMgamingms.sys
    File Description : Primax USB Optical Mouse Driver
    Latest Known Version: 1.0.0.0.0.0
    Product Name : Primax Gaming Mouse
    If no newer driver it's time to get a new mouse.
    Last edited by derekimo; 23 Apr 2016 at 21:18. Reason: Removed direct download links
      My ComputersSystem Spec


  5. Posts : 950
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       23 Apr 2016 #5

    Ztruker said: View Post
    Looks like it's caused by your mouse driver which is very old.

    Code:
    SYMBOL_STACK_INDEX:  5
    SYMBOL_NAME:  NMgamingms+1cbb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: NMgamingms
    IMAGE_NAME:  NMgamingms.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a6976ec
    FAILURE_BUCKET_ID:  0x139_3_NMgamingms+1cbb
    BUCKET_ID:  0x139_3_NMgamingms+1cbb
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:0x139_3_nmgamingms+1cbb
    FAILURE_ID_HASH:  {177edb92-9b1b-58b9-1136-1a7e08f6eada}
    
    Followup: MachineOwner
    ---------
    
    1: kd> lmvm NMgamingms
    start             end                 module name
    fffff801`dad00000 fffff801`dad02c00   NMgamingms T (no symbols)           
        Loaded symbol image file: NMgamingms.sys
        Image path: \SystemRoot\system32\drivers\NMgamingms.sys
        Image name: NMgamingms.sys
        Timestamp:        Fri Jul 24 04:55:08 2009 (4A6976EC)
        CheckSum:         0000EC2F
        ImageSize:        00002C00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    You need to update the mouse driver. Is this the one you have?



    If no newer driver it's time to get a new mouse.
    So I need to go to the Primax website and see if there is a new version for the mouse?
      My ComputersSystem Spec


  6. Posts : 950
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       23 Apr 2016 #6

    I'm not really sure. My mouse is Gear Head. I looked up Primax and couldn't find a website for them.
      My ComputersSystem Spec


  7. Posts : 950
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       23 Apr 2016 #7
      My ComputersSystem Spec


  8. Posts : 5,007
    Windows 10 Pro X64 15063.138
       23 Apr 2016 #8

    See if you can find an updated driver for the Gear Hear Optical Mouse.
      My ComputersSystem Spec


  9. Posts : 950
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       23 Apr 2016 #9

    Okay. Let me see. It let me download the software for it, but it didn't get to finish it because it crashed again. So I turned the mouse off.
      My ComputersSystem Spec


  10. Posts : 950
    Microsoft Windows 10 Home 64-bit 15063 Multiprocessor Free
    Thread Starter
       23 Apr 2016 #10

    It's not letting me load the software configuration for the mouse.
      My ComputersSystem Spec


 
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