1. Joined : Apr 2016
    Massachusetts
    Posts : 8
    Windows 10 Home x64
       23 Apr 2016 #1

    igandnetmodem64.sys (Phone induced BSOD)


    Every time I plug in my phone, my PC immediately freezes and a few seconds later it crashes from a BSOD. I get the error system_thread_exception_not_handled that is caused by the driver igandnetmodem64.sys. This only happens when the phone is in MTP mode and it works fine in PTP mode, however, what I want to achieve demands that the phone be in MTP and does not work otherwise.

    Attachment 76361
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,358
    Windows 10 Pro X64 14393.576
       23 Apr 2016 #2

    The dumps indicate lgandnetmodem64.sys as the problem, which is as you suspected, part of your LG driver. I couldn't find any drivers on their web site (LG) so I suggest you do a live chat with LG tech support and see if they can help you.

    You can chat with an LG Support Representative in real time!
      My System SpecsSystem Spec


  3. Joined : Apr 2016
    Massachusetts
    Posts : 8
    Windows 10 Home x64
       23 Apr 2016 #3

    I'll look into contacting I'll them. From experience, I doubt its a software issue with the phone as I've tried another phone of the same model and the same problem arises. Uninstalling and reinstalling the driver doesn't change a thing. I just hope they can do something about it.
      My System SpecsSystem Spec


  4. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,358
    Windows 10 Pro X64 14393.576
       23 Apr 2016 #4

    I've tried another phone of the same model and the same problem arises.
    That tells me it's a phone driver issue since it happens with more than one phone.

    Did this work on a previous Windows OS like 7 or 8.1?
      My System SpecsSystem Spec


  5. Joined : Apr 2016
    Massachusetts
    Posts : 8
    Windows 10 Home x64
       23 Apr 2016 #5

    I recall the same problem before upgrading to win 10 from 8.1. Searching up the .sys file gives no result.
      My System SpecsSystem Spec


  6. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,358
    Windows 10 Pro X64 14393.576
       23 Apr 2016 #6

    Best hope is that the LG tech can provide you with a newer driver. Please let me know how you make out?
      My System SpecsSystem Spec


 


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