Windows 10: BSOD Restart Loop on Windows 8.1 and Windows 10 Setup

  1.    23 Apr 2016 #1

    BSOD Restart Loop on Windows 8.1 and Windows 10 Setup

    Hey guys,

    I have a problem I have never experienced before. I'm running an HP Pavilion 20 SKU Number H5N96AA#ABL which has:

    AMD Dual-Core Processor E1-1500 (1.48 GHz)
    4 GB DDR3 1 TB HDD
    Windows 8.1
    AMD Radeon HD 7310

    The problem: I am stuck in a restart loop with windows constantly saying that the system has encountered an error and a restart is required. With 'system thread exception not handled" as a reason.

    My attempted solutions:
    - I have ran several memory tests, including Windows Memory Test, and have not found any RAM issues
    - I disabled secure boot, and enabled legacy mode.
    - I have attempted to use a Windows 8.1 Home disc image (burnt to a DVD) and boot from there. While it does seem to be booting from the CD/DVD, I get the same error.
    - I have attempted to use a windows 10 upgrade image to see if I can attempt to update to windows 10 and solve the issue. I get the same error that it has encountered an error, but the reason changes to "Memory_Management".
    - I have attempted to run in safe mode from the USB, attempted to disable automatic restarts, run safe mode with command prompt, enable boot logging, enabled boot logging mode and even tried low resolution mode with no success at extracting any more information.
    - I have been able to run Knoppix off a DVD with no problems.

    3533mb of RAM were detected.

    In Knoppix, trying to mount the NTFS drive that has Windows yields an interesting error. It is:

    "This partition contains a Windows 'hibernation' file. Modifying the partition content will most likely result in data loss, when Windows "wakes up" on booting."

    I'm given three options, 1) Do Nothing 2) Mount partition "read only" 3) Remove "hibernation file" and mount NTFS partitions read/write.

    Selecting option 3 yields another error:
    Error mounting system-managed device. Command-line exited with non-zero exit status 14: GtkDialog mapped without a transient parent. This is discouraged.

    The disk contains an unclean file system (0,0).
    Metaadata kept in Windows cache, refused to mount.
    Failed to mount: Operation not permitted.
    The NTFS partition is in an unsafe state. Please resume and shutdown Windows fully, or mount the volume read-only witht he RO mount option.

    Selecting option 2 is successful and I am able to see the contents of the hard drive.

    Can someone please help with this issue?
      My ComputerSystem Spec

  2. Arc's Avatar
    Posts : 1,643
    Microsoft Windows 10 Home
       24 Apr 2016 #2

    Hi @fvalle. Welcome aboard.

    You got 0x7E BSOD in Win8, and Win10 yields some disk/partition related errors, as I read from your post.

    Do you have access to another computer right now? If so, download Partition wizard Bootable CD (the last one in the link). Burn it in a blank CD or in a USB flash stick.

    Boot into Partition Wizards GUI following this instructions. When you are on the last screen, take a camera snap of the screen and upload the snap here.
    Screenshots and Files - Upload and Post in Ten Forums

    We need to see the partitions and parameters.

    Also, please fill up your System Specs in full.
      My ComputerSystem Spec


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