Windows 10: BSOD Unexpected_kernel_mode_trap

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  1.    21 Apr 2016 #1

    BSOD Unexpected_kernel_mode_trap


    Hello everyone,

    First time posting here and I am completely lost on what to do. I have tried everything I could think of to fix this issue and have not been able to find a solution. Hoping someone here can help. I have been getting random BSOD's for a few months now. I have installed Windows multiple times and it still happens. I will even get a BSOD in safe mode with networking so I am unsure what is causing the issue. I have attached the logs from the few most recent BSOD's. Any help is greatly appreciated.
    Attachment 75993
      My ComputerSystem Spec

  2.    21 Apr 2016 #2

    I forgot to mention I am running Windows 10 Pro on a Lenovo ThinkPad E450 with an Intel i5-5200u with 4 GB of RAM.
      My ComputerSystem Spec


  3. Posts : 12,509
    Windows 10 Pro
       21 Apr 2016 #3

    Please upload a new zip file, the attached zip file is empty
      My ComputersSystem Spec

  4.    21 Apr 2016 #4

    Everytime I run the dm log collector the zip file comes back empty. Is there something I am doing wrong or another way I can upload the files that you need?
      My ComputerSystem Spec


  5. Posts : 12,509
    Windows 10 Pro
       21 Apr 2016 #5

    Try running the .bat version of the DM Log Collector, right click the file and choose to run as administrator.
    Attachment 76009
      My ComputersSystem Spec

  6.    21 Apr 2016 #6

    Thank you that solved the issue. As such here is the updated file.
      My ComputerSystem Spec


  7. Posts : 12,509
    Windows 10 Pro
       21 Apr 2016 #7

    There are quite some causes for this particular crash, but there doesn't look to be a clear cause for me.
    Assuming your laptop has been properly configured by lenovo + you don't have any 3rd party protection software & no backup software we can skip a lot of possible causes.
    Below is a list of the usual causes that would be left over, lets start with the drivers

    • Memory corruption, this is a generic definition of things that can cause memory corruption: drivers passing bad stuff to the memory, the memory itself is bad, the hard drive is bad, there is a problem with the vram, etc.
    • Hardware (memory in particular)
    • Device drivers
    • SCSI/network/BIOS updates needed





    BSOD Unexpected_kernel_mode_trap Diagnostic Test BSOD Unexpected_kernel_mode_trap
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Some windows drivers are blamed in a few crashes, but that usually means that a 3rd party driver is actually the cause.
    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec

  8.    22 Apr 2016 #8

    Every time I try to run the driver verifier, I get a BSOD before I can even get into Windows. After that I cannot get the computer to boot into windows and have to do a system restore to my last restore point. The error code says system_service_exception.
      My ComputerSystem Spec


  9. Posts : 12,509
    Windows 10 Pro
       22 Apr 2016 #9

    Do you have dumps in %systemroot%\minidump from when your system crashed when running driver verifier?
    If you do, run the .bat file again and upload a new zip file.
      My ComputersSystem Spec

  10.    22 Apr 2016 #10

    I can't get either the .bat or the .exe to put files into the zip. I am running the .bat as administrator but it still leaves an empty file. If I run it without being an admin it puts info into the file but not the logs. Any advice?
      My ComputerSystem Spec


 
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