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  1.    19 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 14
    Windows 10

    BSODs on Wake for Dell XPS 13 9350


    Hello Everyone,

    I recently purchased a Manufacturer Refurbished Dell XPS 13 9350 (Skylake), and all has not been well.
    The laptop constantly BSODs whenever I wake it from sleep. The thing is that it works without a hitch for
    hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

    I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
    uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
    persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

    I've attached the dump files to the thread, any help would be greatly appreciated.

    Thank You!
      My ComputerSystem Spec
  2.    20 Apr 2016 #2
    Join Date : Apr 2016
    Posts : 14
    Windows 10
    Thread Starter

    Hello again,

    Sorry for the double post, but a new situation has come up. This morning I closed the lid on my laptop without powering it down. My laptop has the "close the lid" action set to "do nothing", so the computer definitely did not sleep/hibernate. When I returned in the afternoon, I was greeted with the Dell splash screen, indicative that the computer's crashed again. I ran Who Crashed once more, and this time the BSOD was caused by a "CRITICAL_STRUCTURE_CORRUPTION" with ntkrnlmp.exe once again.

    I've attached another zip folder with the dump files, but I am not sure how to delete the dump files, so the ones from this morning are on there as well.

    Thank you!!
      My ComputerSystem Spec
  3.    20 Apr 2016 #3
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Looking through your latest dumpfiles and the drivers modules i found a few things:
    - mentioning of intelppm in a stack
    - esif_1f.sys not loaded Dynamic Platform Thermal Framework Driver
    - Teedriverw8x64.sys. Tue Jul 28 19:35:42 2015 Intel Management Engine Interface (MEI) driver
    - iaLPSS2_GPIO2 Mon May 04 14:41:36 2015 Intel® Serial IO I2C host controller driver
    - iaLPSS2_I2C Mon May 04 14:41:19 2015 Intel(R) Serial IO I2C Controller Driver

    All these drivers are from Intel and predates windows 10
    Please update all the windows 10 drivers from under "chipset" from your supportpage http://www.dell.com/support/home/us/...anced?os=wt64a

    Also see if your other drivers have updates.
      My ComputerSystem Spec
  4.    20 Apr 2016 #4
    Join Date : Apr 2016
    Posts : 14
    Windows 10
    Thread Starter

    Thank you for the suggestion, I have installed all drivers under "Chipset" and all other drivers should be up to date as well.

    However, when I look at system devices under device manager, There are two Intel Serial IO I2C Host Controller drivers still listed,

    a 9D60 and a 9D61 driver. Should I uninstall them both or leave them be?

    Thank you!
      My ComputerSystem Spec
  5.    20 Apr 2016 #5
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    a 9D60 and a 9D61 driver. Should I uninstall them both or leave them be?
    Leave them, you should only update the drivers.
      My ComputerSystem Spec
  6.    20 Apr 2016 #6
    Join Date : Apr 2016
    Posts : 14
    Windows 10
    Thread Starter

    The BSODs are still occurring but with different error codes now. The latest after wake was a PAGE_FAULT_IN_NONPAGED_AREA, and when I tried running Who Crashed this time, it crashed again,
    citing "Memory Management". I know memtest86 came back without error multiple times, but at this point I'm
    beginning to think that it might be hardware failure after all.

    I've attached an updated dump to the post which includes the latest crashes, any further assistance will be greatly appreciated.

    Thank you!
      My ComputerSystem Spec
  7.    30 Apr 2016 #7
    Join Date : Apr 2016
    Posts : 14
    Windows 10
    Thread Starter

    Hi everyone,

    My laptop is still having issues. I have updated system drivers in a way that it consistently produced these errors after wake from hibernation/sleep. I have attached the crash dump to this post.

    Any help would be greatly appreciated.

    Thank you!
      My ComputerSystem Spec
  8.    30 Apr 2016 #8
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    First update your windows 10 version to the latest version.
    Your still running Build 10240. (with mostly driver from july 2015).
    The latest version is Build 1511.
    Check your windows update.
      My ComputerSystem Spec
  9.    02 May 2016 #9
    Join Date : Apr 2016
    Posts : 14
    Windows 10
    Thread Starter

    I have updated it to the 1511 build, and the BSODs have started occurring even on a cold boot whereas before it BSODs exclusively after waking from sleep/hibernation.

    I've attached the latest dumps for the BSODs.

    Thank you!
      My ComputerSystem Spec
  10.    02 May 2016 #10
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Are the dumpfiles before you updated to 1511 build, because most of the drivers are still from july 2015.

    Please update all the drivers from your support page tot the latest version from here
    Product Support | Dell US
      My ComputerSystem Spec

 
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