Windows 10: BSODs on Wake for Dell XPS 13 9350

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  1.    06 May 2016 #11

    These are from after the 1511 update. I already went to the Dell Support website and installed all of the chipset updates, then I went to the device manager to manually check for updates for each one again under the "system devices" tab. I'm still having BSOD issues though. I have attached the most current dump files, and the most recent crash had to do with NTFS.sys. But it also seems to consistently BSOD when I alter the Intel HD 520 graphics through their software, though it is already the most up to date driver (I have since reset the settings to default).

    Thank you!
      My ComputerSystem Spec

  2.    06 May 2016 #12

    According to the dumpfile you are stilll on build 10240.
    Check your version go to settings>system>info
      My ComputerSystem Spec

  3.    06 May 2016 #13

    I went to windows update and it said my system was up to date. All I've been receiving are definition updates for Windows Defender. I remember windows update downloading 1511 several days before, but I don't know why it was not installed. I will try again and see if I can get it up to 1511.
      My ComputerSystem Spec

  4.    08 May 2016 #14

    I have it updated to 1511 now, and BSODs are still occurring on wake from sleep. All chipset drivers from Dell have been downloaded and installed. I've also reinstalled the network adapter, bluetooth and intel display drivers and checked for latest drivers within device manager. This crash was another system service exception, but instead of ntoskrnl before, it occurred with fltmgr.sys instead. I've attached the dump of the most recent crash.

    Thank you!
      My ComputerSystem Spec

  5.    09 May 2016 #15

    The dumpfile blames

    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 3B, {c0000005, fffff8006538a610, ffffd00023f37aa0, 0}
    Probably caused by : FLTMGR.SYS ( FLTMGR!DoFreeContextMemory+0 )
    Followup: MachineOwner
    0: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    An exception happened while executing a system service routine.
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8006538a610, Address of the instruction which caused the bugcheck
    Arg3: ffffd00023f37aa0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Driver Description: Microsoft Filesystem Filter Manager

    Driver Update Site: Windows Update

    Good to see you are on build 1511.
    The only older/unloaded driver i still see is the driver for
    Intel Dynamic Platform and Thermal Framework Driver and Intel(R) Management Engine Interface Driver.
    To be sure have you also installed the latest versions of these drivers, but it could be that these are the latest DELL drivers.

    Also run SFC command, see tutorial SFC Command - Run in Windows 10 - Windows 10 Forums

    Also did you have updated/installed the latest version of framework.
      My ComputerSystem Spec

  6.    09 May 2016 #16

    Thank you for your advice and suggestions, lifetec!

    I have already run sfc/ scannow before and it turned up corrupt files, but could not fix them. I tried using the DISM RestoreHealth command, but it says it cannot find the source file for my system. I am currently following a different guide to see if I can fix it through DISM.

    Also, I believe I'm running v4.6 of .Net Framework (I don't know if that's accurate), and will try updating it to the current 4.6.1.

    Thank you again!
      My ComputerSystem Spec

  7.    13 May 2016 #17

    Well, I'm out of ideas.

    I've repaired corrupted files using DISM and SFC and checked that all drivers are up to date. I've ran scans several times and all corrupt file have been repaired. However, the blue screens have come back, and are more sporadic now. It still consistently bluescreens after waking from sleep/hibernation, but now it happens once every 3 to 4 boots on cold boots. I've attached the dump file once again to see if it can be helped, but other than that, I'll likely be sending this in for warranty repair, and hope to god that I have a better experience with Dell customer service than most people seem to have

    (yes, I've been desperately trying to resolve this so I don't have to got through Dell's infamous customer service but looks like my luck's about to run out maybe especially because it's Friday the 13th :/)

    Thank you for all the suggestions, advice and assistance!
      My ComputerSystem Spec

  8.    13 May 2016 #18

    Try this 2 things before contacting DELL.
    These 2 drivers are prewindows 10 update from supportpage Product Support | Dell US

    RtsPer Fri May 29 08:32:34 2015
    Driver Description: RealTek RTS PCIE READER Driver

    Driver Update Site: Realtek
    or from OEM ( see under Chipset)

    iaStorA Wed Jul 22 10:42:17 2015
    Driver Description: Intel RST (Rapid Storage Technology) driver

    Driver Update Site: Drivers & Software or from OEM, (see under Serial ATA)
    Is your system still running/using fast startup. Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums
    Please disable it and see if this stops the BSOD.
      My ComputerSystem Spec

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