3rd BSOD in a month


  1. 10Tra
    Posts : 2
    Windows 10 64bit
       New #1

    3rd BSOD in a month


    Hello.
    Last night I received my 3rd blue screen error in about a month. That one and the previous one said "system service exception (netio.sys)." I forget if the first time this happened the error listed the same.

    Anyway, here's my log file (I hope it's alright. It saved on it's own with no prompts).

    I'm working on an Acer R3-131T laptop with 4GB RAM. As far as I know, I have the most updated drivers. My computer came equipped with the "Acer Care Centre" which hasn't listed new updates for a month or so. Going directly to Acer's website there weren't any new updates that seemed applicable to me at this time.

    I understand from reading another thread that some drivers aren't 100% compatible with Win10, and I'm assuming that's the issue here; just not sure which one(s) I need to do anything with.

    Thanks in advance for your time!
      My Computer
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  3. zztemp
    Posts : 116
    W10
       New #2

    Hi,

    welcome to the forums. I'm affraid your zip-file is empty.
    Please redo the data-gathering.

    Blue Screen of Death (BSOD) Posting Instructions
      My Computer
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  4. 10Tra
    Posts : 2
    Windows 10 64bit
    Thread Starter
       New #3

    Sorry about that.

    I just ran the data-gatherer again and it says "all files have been gathered and are in a zipped folder on your desktop" but when I open it, it's still blank. What's going on?

    It also never asks me to save it. It just runs, auto-saves and tells me so.
      My Computer
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  6. zztemp
    Posts : 116
    W10
       New #4

    I'm not sure, maybe if you try to run it as an administrator?
    right-click -> run as admin
      My Computer
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  7. axe0
    Posts : 14,903
    Windows 10 Pro
       New #5

      My Computers
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