Multiple BSOD Problem

aditriz · 04 May 2016

Ok, I will do that.

And just now, I got BSOD again, which is DRIVER_IRQL_NOT_LESS_OR_EQUAL (NETIO.SYS), the most frequent one. Would you like to look at the new dump file, maybe you can find something. Thank you.

axe0 · 04 May 2016

It is the same as the first post, but I realize I made a mistake with Revo Uninstaller, it would be better if you run the AVG uninstaller in part C
Uninstall AVG software | AVG
Normally I mostly use Revo Uninstaller to remove programs, but with security programs it is better to use the provided uninstall tool.

Code:

0: kd> k
 # Child-SP          RetAddr           Call Site
00 ffffd001`94119288 fffff802`3b3612e9 nt!KeBugCheckEx
01 ffffd001`94119290 fffff802`3b35fac7 nt!KiBugCheckDispatch+0x69
02 ffffd001`941193d0 fffff801`f273107f nt!KiPageFault+0x247
03 ffffd001`94119560 fffff801`f2730d01 NETIO!StreamInvokeCalloutAndNormalizeAction+0x2b7
04 ffffd001`94119640 fffff801`f272f1ca NETIO!StreamProcessCallout+0x711
05 ffffd001`94119780 fffff801`f272e060 NETIO!ProcessCallout+0x6ba
06 ffffd001`941198f0 fffff801`f272cc0f NETIO!ArbitrateAndEnforce+0x4a0
07 ffffd001`94119ae0 fffff801`f272a3c0 NETIO!KfdClassify+0x32f
08 ffffd001`94119f30 fffff801`f272a021 NETIO!StreamClassify+0x268
09 ffffd001`9411a0d0 fffff801`f27293ec NETIO!StreamCommonInspect+0x24d
0a ffffd001`9411a470 fffff801`f2810da6 NETIO!WfpStreamInspectReceive+0x15c
0b ffffd001`9411a500 fffff801`f280f65f tcpip!TcpTcbFastDatagram+0x1056
0c ffffd001`9411a730 fffff801`f280ea2b tcpip!TcpTcbReceive+0x39f
0d ffffd001`9411a980 fffff801`f280e475 tcpip!TcpMatchReceive+0x1fb
0e ffffd001`9411ac30 fffff801`f280d213 tcpip!TcpPreValidatedReceive+0x385
0f ffffd001`9411ad20 fffff801`f280cd80 tcpip!IppDeliverListToProtocol+0x73
10 ffffd001`9411ade0 fffff801`f280c438 tcpip!IppProcessDeliverList+0x60
11 ffffd001`9411ae50 fffff801`f280d818 tcpip!IppReceiveHeaderBatch+0x388
12 ffffd001`9411af50 fffff801`f284e1ff tcpip!IppFlcReceivePacketsCore+0x338
13 ffffd001`9411b070 fffff801`f284d85e tcpip!FlpReceiveNonPreValidatedNetBufferListChain+0x25f
14 ffffd001`9411b150 fffff802`3b2256f5 tcpip!FlReceiveNetBufferListChainCalloutRoutine+0xce
15 ffffd001`9411b280 fffff801`f283bb46 nt!KeExpandKernelStackAndCalloutInternal+0x85
16 ffffd001`9411b2d0 fffff801`f2602d97 tcpip!FlReceiveNetBufferListChain+0xb6
17 ffffd001`9411b350 fffff801`f2602558 ndis!ndisMIndicateNetBufferListsToOpen+0x3c7
18 ffffd001`9411b400 fffff801`f260eef5 ndis!ndisMTopReceiveNetBufferLists+0x318
19 ffffd001`9411b500 fffff801`f2603d73 ndis!ndisCallReceiveHandler+0x85
1a ffffd001`9411b550 fffff801`f4f32f24 ndis!NdisMIndicateReceiveNetBufferLists+0x3a3
1b ffffd001`9411b6d0 00000000`000005c0 netr28x+0x52f24 // Dell network driver again where it starts with
1c ffffd001`9411b6d8 ffffe001`fd675128 0x5c0
1d ffffd001`9411b6e0 ffffe001`fd600000 0xffffe001`fd675128
1e ffffd001`9411b6e8 ffffe001`fd6737b8 0xffffe001`fd600000
1f ffffd001`9411b6f0 ffffe001`00000000 0xffffe001`fd6737b8
20 ffffd001`9411b6f8 00000000`00000000 0xffffe001`00000000


// A deeper search shows that the AVG firewall driver is actually causing the crash.

ffffd001`941194d8  fffff801`f4497c04Unable to load image \SystemRoot\system32\DRIVERS\avgwfpa.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgwfpa.sys
*** ERROR: Module load completed but symbols could not be loaded for avgwfpa.sys
 avgwfpa+0x7c04

lifetec · 04 May 2016

It looks that your version of VPN Tunnelbear is from 2014.
Update to the latest version.

aditriz · 05 May 2016

So I already did the test again. Apparently, it didn't show any error at all either.

Attachment 78270

But I found something. It shows that the memory size is 3531M. But isn't it supposed to be 4096M?
If my memory serves me right, then the other memory size is used for the VRAM of the integrated graphics. Maybe I can find the failure if I can test that portion of the RAM?

And thank you for how to uninstall the AVG. It's clean now.

axe0 · 05 May 2016

Just to let you know, I've only once seen an actual error with this test but it is a very good test to find out if you're cooling well enough what is in a lot of cases missed :)

Diagnostic test

GPU TEST

Run Furmark to test your GPU. Furmark tutorial

Note

Run Furmark for around 30 minutes

Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high

aditriz · 05 May 2016

I'm sorry. I don't quite undestand the objective of this test. What's something occured in this test that makes it apparent that the GPU is the BSOD source? If there's artifact, that's it?

And what GPU I must test, the integrated or the discrete one. Thank you.

axe0 · 05 May 2016

If my memory serves me right, then the other memory size is used for the VRAM of the integrated graphics.

The VRAM is from the GPU, we recommend Furmark to test the GPU.
As you say the VRAM is from the iGPU so you need to test the iGPU.

zztemp · 05 May 2016

Sorry for the delay, as mentioned in other post: TDR_VIDEO_FAILURE (atikmpag.sys) - Windows 10 Forums

i was on vacation, just landed early this night, gonna catch some sleep now :)

aditriz · 23 Jun 2016

Sorry, it's been almost 2 months since the last time I replied. I had to cope with final and projects, so I decided to postpone this. Sorry that I didn't inform you beforehand.

About the furmark, I couldn't continue the test. Because it only shown the temperature for nvidia card, not the intel one. So as the test ran, the temperature graph for the intel won't move, but there's buzzing sound from the fan. So I guess I can't check with this test?

And about this problem, I found something. Lately I got BSOD after succesfully fill out the password for lock screen. So, when I already enter the password and the lock screen "opened", then BSOD came. I don't know if it happened after I wake it up from sleep, or only locked it.
Then, on the other hand, sometimes when I use this laptop, my screen freeze. And I catch the note, something like "intel driver for windows 8 stopped working". I thought that I already had the driver for windows 10, so I grab the driver for windows 10 from the asus site. Now I already installed it. I will report any BSOD if there's any after I installed the new driver.