New
#1
Dell Inspiron 3543
Hi folks
never had a BSOD in the last year and 4 months that ive had this lappy
now ive had 2 in 12 hours
what would the issue be ?
i hope the tool got all the relevant stuff.
thanks
Dell Inspiron 3543
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New #3
when should i run the tool?
it went through the paces
whatta i do wrong?
thanks
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New #4
That's better, though only one dump in the zip file. DO you run CCleaner? If so it wipes out dump files unless you uncheck that selection.
Attachment 75534
The dump indicates tap0901.sys and openvpn.exe are the cause of the problem.
They are components of OpenVPN by OpenVPN Technologies. Uninstalling it should resolve the problem. If you use it then check to see if there is a newer version available,
Also problems with adgnetworkwfpdrv.sys which is part of Adguard for Windows. Suggest uninstalling that as well for now, see if these changes fix the problem.
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New #5
am running CCleaner currently , usually im up to date with cleaning through this PC - Propertys on C:/ then doing it that way
though ccleaner just got rid of 5 gigs of data :)
but openvpn.exe?
cannot find too uninstall
would it be something too do with the 2 vpn programs i currently have on the pc?
PIA and CyberGhost
also yes. adgaurd i have just only installed a few days before the crashes started too happen.
have not had a crash since the last one.
so will leave adgaurd on for now.
Thankyou for your time Rich
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New #6
Which one do you use, PIA or CyberGhost? If you get another BSOD uninstall the one you have running at the time and use the other.
Ditto with AdGuard.
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