1.    17 Apr 2016 #1
    Join Date : Aug 2015
    Posts : 36
    windows 10

    Dell Inspiron 3543


    Hi folks
    never had a BSOD in the last year and 4 months that ive had this lappy
    now ive had 2 in 12 hours
    what would the issue be ?
    i hope the tool got all the relevant stuff.
    thanks
      My ComputerSystem Spec
  2.    17 Apr 2016 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,372
    Windows 10 Pro X64 16299.19

    The zip file you uploaded is empty.
      My ComputersSystem Spec
  3.    17 Apr 2016 #3
    Join Date : Aug 2015
    Posts : 36
    windows 10
    Thread Starter

    when should i run the tool?
    it went through the paces
    whatta i do wrong?
    thanks
      My ComputerSystem Spec
  4.    18 Apr 2016 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,372
    Windows 10 Pro X64 16299.19

    That's better, though only one dump in the zip file. DO you run CCleaner? If so it wipes out dump files unless you uncheck that selection.

    Attachment 75534

    The dump indicates tap0901.sys and openvpn.exe are the cause of the problem.

    They are components of OpenVPN by OpenVPN Technologies. Uninstalling it should resolve the problem. If you use it then check to see if there is a newer version available,

    Also problems with adgnetworkwfpdrv.sys which is part of Adguard for Windows. Suggest uninstalling that as well for now, see if these changes fix the problem.
      My ComputersSystem Spec
  5.    18 Apr 2016 #5
    Join Date : Aug 2015
    Posts : 36
    windows 10
    Thread Starter

    am running CCleaner currently , usually im up to date with cleaning through this PC - Propertys on C:/ then doing it that way
    though ccleaner just got rid of 5 gigs of data
    but openvpn.exe?
    cannot find too uninstall
    would it be something too do with the 2 vpn programs i currently have on the pc?
    PIA and CyberGhost
    also yes. adgaurd i have just only installed a few days before the crashes started too happen.
    have not had a crash since the last one.
    so will leave adgaurd on for now.

    Thankyou for your time Rich
      My ComputerSystem Spec
  6.    18 Apr 2016 #6
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,372
    Windows 10 Pro X64 16299.19

    Which one do you use, PIA or CyberGhost? If you get another BSOD uninstall the one you have running at the time and use the other.
    Ditto with AdGuard.
      My ComputersSystem Spec
  7.    18 Apr 2016 #7
    Join Date : Aug 2015
    Posts : 36
    windows 10
    Thread Starter

    mainly CG i use
    thanks again
      My ComputerSystem Spec

 


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