1.    17 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 5
    Windows 10

    Frequent BSODs


    Hello,

    I have been getting BSODs fairly frequently (once a week at times). Sometimes it would crash when I'm playing a game, sometimes when I'm just browsing the internet and the last time it crashed was when I exited out of a youtube video that was playing in full screen. Any help would be appreciated, thanks!

    Attachment 75351
    Last edited by mizu; 17 Apr 2016 at 18:21.
      My ComputerSystem Spec
  2.    17 Apr 2016 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,372
    Windows 10 Pro X64 16299.19

    All 3 dumps point to Netwtw02.sys as the cause. This belongs to:

    Intel(R) Wireless Adapter Driver for Windows 10 - 64 Bit

    Code:
    *** WARNING: Unable to verify timestamp for Netwtw02.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwtw02.sys
    Probably caused by : Netwtw02.sys ( Netwtw02+ad4f6 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm Netwtw02
    start             end                 module name
    fffff800`21120000 fffff800`217bb000   Netwtw02 T (no symbols)           
        Loaded symbol image file: Netwtw02.sys
        Image path: \SystemRoot\System32\drivers\Netwtw02.sys
        Image name: Netwtw02.sys
        Timestamp:        Wed Dec 30 11:18:07 2015 (568403BF)
        CheckSum:         00673322
        ImageSize:        0069B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Try rolling back the driver to the previous version if available from Device Manager.

    I also see a
    Network Adapter Driver for Windows® 10

    Version: 20.7.1 (Latest) Date: 4/5/2016

    here: Download Network Adapter Driver for Windows® 10
      My ComputersSystem Spec
  3.    17 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 5
    Windows 10
    Thread Starter

    Thanks for the response. I tried to update the driver but got a "cannot install driver(s). no intel adapters are present in this computer.". I will try rolling back the driver like you suggested.
      My ComputerSystem Spec
  4.    24 Apr 2016 #4
    Join Date : Apr 2016
    Posts : 5
    Windows 10
    Thread Starter

    Hello,

    I just got another BSOD which I think is still caused by the adapter (my internet suddenly stopped working and shortly after, the BSOD happened). I've rolled back my driver as suggested and it won't let me update it like I said in my previous post.

    Attachment 76530

    I believe my previous logs are in the file too (I don't know how to delete them, sorry) so you can just ignore those if you want.
      My ComputerSystem Spec
  5.    25 Apr 2016 #5
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,372
    Windows 10 Pro X64 16299.19

    Same failure as before.

    Open Device Manager, expand Network Adapters. Take a screen capture of the Device Manager window and post here please.

    Next, double click on the Wireless device to open it's properties and click on the Details tab. In the Property drop down, select Hardware IDs. Screen capture that window and post image here also please.

    What is the full model number of the HP Envy laptop?
      My ComputersSystem Spec
  6.    25 Apr 2016 #6
    Join Date : Jun 2015
    Posts : 12,954
    Windows 10 Pro

    Please remove all pirated programs and such from your system before we can start troubleshooting.
    The Forum rules is meant for everything regarding piracy
    • Discussing it,
    • Asking for guidance,
    • Asking for a crack,
    • The use of it,
    • Etc.

    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
    Code:
    127.0.0.1 3dns.adobe.com 3dns-1.adobe.com 3dns-2.adobe.com 3dns-3.adobe.com 3dns-4.adobe.com activate.adobe.com activate-sea.adobe.com activate-sjc0.adobe.com activate.wip.adobe.com127.0.0.1 activate.wip1.adobe.com activate.wip2.adobe.com activate.wip3.adobe.com activate.wip4.adobe.com adobe-dns.adobe.com adobe-dns-1.adobe.com adobe-dns-2.adobe.com adobe-dns-3.adobe.com adobe-dns-4.adobe.com
    127.0.0.1 adobeereg.com practivate.adobe practivate.adobe.com practivate.adobe.newoa practivate.adobe.ntp practivate.adobe.ipp ereg.adobe.com ereg.wip.adobe.com ereg.wip1.adobe.com
    127.0.0.1 ereg.wip2.adobe.com ereg.wip3.adobe.com ereg.wip4.adobe.com hl2rcv.adobe.com wip.adobe.com wip1.adobe.com wip2.adobe.com wip3.adobe.com wip4.adobe.com
    127.0.0.1 www.adobeereg.com wwis-dubc1-vip60.adobe.com www.wip.adobe.com www.wip1.adobe.com
    127.0.0.1 www.wip2.adobe.com www.wip3.adobe.com www.wip4.adobe.com wwis-dubc1-vip60.adobe.com crl.verisign.net CRL.VERISIGN.NET ood.opsource.net
      My ComputersSystem Spec
  7.    25 Apr 2016 #7
    Join Date : Apr 2016
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    Same failure as before.

    Open Device Manager, expand Network Adapters. Take a screen capture of the Device Manager window and post here please.

    Next, double click on the Wireless device to open it's properties and click on the Details tab. In the Property drop down, select Hardware IDs. Screen capture that window and post image here also please.

    What is the full model number of the HP Envy laptop?
    Attachment 76734Attachment 76735

    And the model name should be HP ENVY Notebook 15-ae178ca (touch)

    Quote Originally Posted by axe0 View Post
    Please remove all pirated programs and such from your system before we can start troubleshooting.
    The Forum rules is meant for everything regarding piracy
    • Discussing it,
    • Asking for guidance,
    • Asking for a crack,
    • The use of it,
    • Etc.


    Code:
    127.0.0.1 3dns.adobe.com 3dns-1.adobe.com 3dns-2.adobe.com 3dns-3.adobe.com 3dns-4.adobe.com activate.adobe.com activate-sea.adobe.com activate-sjc0.adobe.com activate.wip.adobe.com127.0.0.1 activate.wip1.adobe.com activate.wip2.adobe.com activate.wip3.adobe.com activate.wip4.adobe.com adobe-dns.adobe.com adobe-dns-1.adobe.com adobe-dns-2.adobe.com adobe-dns-3.adobe.com adobe-dns-4.adobe.com
    127.0.0.1 adobeereg.com practivate.adobe practivate.adobe.com practivate.adobe.newoa practivate.adobe.ntp practivate.adobe.ipp ereg.adobe.com ereg.wip.adobe.com ereg.wip1.adobe.com
    127.0.0.1 ereg.wip2.adobe.com ereg.wip3.adobe.com ereg.wip4.adobe.com hl2rcv.adobe.com wip.adobe.com wip1.adobe.com wip2.adobe.com wip3.adobe.com wip4.adobe.com
    127.0.0.1 www.adobeereg.com wwis-dubc1-vip60.adobe.com www.wip.adobe.com www.wip1.adobe.com
    127.0.0.1 www.wip2.adobe.com www.wip3.adobe.com www.wip4.adobe.com wwis-dubc1-vip60.adobe.com crl.verisign.net CRL.VERISIGN.NET ood.opsource.net
    Sorry it's been removed.
      My ComputerSystem Spec
  8.    26 Apr 2016 #8
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,372
    Windows 10 Pro X64 16299.19

    Have you tried the Windows 10 drivers here?

    Drivers & Software

    Attachment 76825
      My ComputersSystem Spec
  9.    28 Apr 2016 #9
    Join Date : Apr 2016
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    Have you tried the Windows 10 drivers here?

    Drivers & Software

    Attachment 76825
    I haven't yet but I'll give it a try. Thanks!
      My ComputerSystem Spec

 


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