1.    16 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 3
    Windows 10 Pro 64-bit

    BSOD - HP Envy hal.dll


    I've had frequent BSODs for over 2.5 years spanning Windows 8, 8.1, and 10. Hardware diagnostics have showed no failures. The machine has been to repair 3 times with only the HDD replaced, which did not fix the problem. I have restored to factory settings at least 8 times with no joy. The errors can happen anytime, but most typically occur when the machine is left running unattended. In recently months the error is most often not visible and the machine has not rebooted but is sitting with a dark screen and the fans running hard. All drivers and software should be up-to-date and I've tried power setting changes, turning off notifications, and other minor fixes.

    The latest HP Case Manager wants me to restore to Win8 and test for several weeks so I thought I'd try again.

    My DM Log file is attached.

    Thanks!

    Nick
      My ComputerSystem Spec
  2.    16 Apr 2016 #2
    Join Date : Apr 2016
    Posts : 3
    Windows 10 Pro 64-bit
    Thread Starter

    Use this file


    The first zip file was empty. Here is the complete one.
      My ComputerSystem Spec
  3.    17 Apr 2016 #3
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    The 0x124 are hardware crashes, it can be said that you have a faulty component in your laptop which can't be easily replaced. I suspect it is the CPU given there are several internal timer errors on different cores of the CPU.
    It would be better to either let it be replaced if you're still under warranty? or get a new laptop.
    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0017d669138
    Section       @ ffffe0017d6692c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal timer (Proc 5 Bank 4)
      Status      : 0xbe00000000800400
      Address     : 0x00007ffb3e29ee2b
      Misc.       : 0x00007ffb3e29ee2b
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00112868138
    Section       @ ffffe001128682c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal timer (Proc 2 Bank 4)
      Status      : 0xbe00000000800400
      Address     : 0x00007ffbe6f8e90f
      Misc.       : 0x00007ffbe6f8e90f
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0001de64138
    Section       @ ffffe0001de642c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal timer (Proc 3 Bank 4)
      Status      : 0xbe00000000800400
      Address     : 0x00007ffd3c46ff71
      Misc.       : 0x00007ffd3c46ff71
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0004f01f138
    Section       @ ffffe0004f01f2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal timer (Proc 6 Bank 4)
      Status      : 0xbe00000000800400
      Address     : 0xfffff803c366b2fa
      Misc.       : 0xfffff803c366b2fa
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0003b689138
    Section       @ ffffe0003b6892c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal timer (Proc 5 Bank 4)
      Status      : 0xbe00000000800400
      Address     : 0xfffff801eac7abee
      Misc.       : 0xfffff801eac7abee
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00165864138
    Section       @ ffffe001658642c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal timer (Proc 3 Bank 4)
      Status      : 0xbe00000000800400
      Address     : 0x0000000014630f61
      Misc.       : 0x0000000014630f61
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001f1a89138
    Section       @ ffffe001f1a892c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal timer (Proc 7 Bank 4)
      Status      : 0xbe00000000800400
      Address     : 0xfffff803f39d2f54
      Misc.       : 0xfffff803f39d2f54
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0014fa68138
    Section       @ ffffe0014fa682c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal timer (Proc 4 Bank 4)
      Status      : 0xbe00000000800400
      Address     : 0x00007ffdd432e909
      Misc.       : 0x00007ffdd432e909
      My ComputersSystem Spec
  4.    30 Apr 2016 #4
    Join Date : Apr 2016
    Posts : 3
    Windows 10 Pro 64-bit
    Thread Starter

    Thanks, axe0. I sent your findings to my case manager on the HP Escalations Team. He does not recognize your expertise and continues to insist that I restore my machine to Windows 8 and run it with no software installed until I get the BSOD again. This is the same run around I've gotten from HP support all along. I'm not sure I'll have the time before my warranty expires.

    Can you recommend a computer brand that runs windows 8/10 well and has good support?
      My ComputerSystem Spec
  5.    30 Apr 2016 #5
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Hi nack34,

    After you've tried it over and over again he keeps saying the same thing?

    Unfortunately I cannot specify a computer brand which support is proper with a system capable of running Windows 8/10, mainly the support experience is different for many due to the different people helping others.
    For computer brands I would recommend Toshiba, but I can't say anything about their support because I rarely had ever required customer support in general.
      My ComputersSystem Spec

 


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