Dell Studio 1458, updated to Windows 10 Home and Crucial SSD: BSODs

ejdewaard · 15 Apr 2016

Hello and thanks in advance to those who read and help with my problem. I have a Dell Studio 1458 which I recently updated with a Crucial SSD and Windows 10 Home. I frequently (daily or more frequently) experience BSODs, often with the flag DPC_WATCHDOG_VIOLATION. It seems that the BSODs mostly happen when I allow the computer to go to sleep on its own, in accordance with the power and sleep policy in Windows 10. I also often notice that the computer will become extremely sluggish prior to a BSOD (but not always).

I've updated all of the drivers, using SlimDrivers as well as individually checking the driver status of key pieces of hardware (wireless card, video card, and SSD) and yet I still experience BSODs daily. I've attached the log and am hoping that someone can lead me in the right direction towards solving my issues.

Thanks again.

Attachment 74993

axe0 · 16 Apr 2016

Warning

Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with SlimDrivers, please remove them as it may cause trouble.

You can try to remove the installed drivers via a system restore point prior SlimDrivers.

If you are using a program like Ccleaner please stop using it while troubleshooting.
This because programs like Ccleaner remove dump files that are needed to troubleshoot.
Or configure Ccleaner to not remove dump files:

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

It seems the crashes are caused by a driver called Accelerometer, it looks like it is used by Dell software but it may be something else too.
Please remove Dell software and report back how your system behaves :)

Code:

0: kd> lmvm Acceler
Browse full module list
start             end                 module name
fffff801`34740000 fffff801`3474c000   Acceler  T (no symbols)           
    Loaded symbol image file: Acceler.sys
    Image path: \SystemRoot\System32\drivers\Acceler.sys
    Image name: Acceler.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Jun 26 22:56:34 2009 (4A453602)
    CheckSum:         00015106
    ImageSize:        0000C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

ejdewaard · 17 Apr 2016

axe0:

Thanks for your reply. The reference you made to the accelerometer lead me to a discussion on another site about issues with the driver for a ST Microelectronics 3 axis accelerometer and while Dell doesn't provide a Windows 10 driver, a poster found one that works with a Dell 1558. That machine is similar enough to my 1458 that I was able to install the driver and haven't experienced any BSODs since. For the benefit of others who may have a similar issue, the driver is FFS_ST_W78_A00_Setup-KT7XG_ZPE.exe. The linked address in the posting on the other site was no longer valid so I suggest that one needing the above file simply use the file name as the search term.

I went ahead and removed SlimDrivers and also modified CCleaner not to delete the memory dumps.

Again thanks! I'm confident enough to call my issue solved.

axe0 · 17 Apr 2016

Glad to hear :)

FYI, as you have a laptop you only need to install the drivers Dell provides.

Dell Studio 1458, updated to Windows 10 Home and Crucial SSD: BSODs

Dell Studio 1458, updated to Windows 10 Home and Crucial SSD: BSODs

Thank you axe0