Windows 10: Dell Studio 1458, updated to Windows 10 Home and Crucial SSD: BSODs

  1. Posts : 2
    Windows 10 Home 64bit
       15 Apr 2016 #1

    Dell Studio 1458, updated to Windows 10 Home and Crucial SSD: BSODs

    Hello and thanks in advance to those who read and help with my problem. I have a Dell Studio 1458 which I recently updated with a Crucial SSD and Windows 10 Home. I frequently (daily or more frequently) experience BSODs, often with the flag DPC_WATCHDOG_VIOLATION. It seems that the BSODs mostly happen when I allow the computer to go to sleep on its own, in accordance with the power and sleep policy in Windows 10. I also often notice that the computer will become extremely sluggish prior to a BSOD (but not always).

    I've updated all of the drivers, using SlimDrivers as well as individually checking the driver status of key pieces of hardware (wireless card, video card, and SSD) and yet I still experience BSODs daily. I've attached the log and am hoping that someone can lead me in the right direction towards solving my issues.

    Thanks again.

    Attachment 74993
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,711
    Windows 10 Pro
       16 Apr 2016 #2

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with SlimDrivers, please remove them as it may cause trouble.

    You can try to remove the installed drivers via a system restore point prior SlimDrivers.

    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    It seems the crashes are caused by a driver called Accelerometer, it looks like it is used by Dell software but it may be something else too.
    Please remove Dell software and report back how your system behaves :)
    0: kd> lmvm Acceler
    Browse full module list
    start             end                 module name
    fffff801`34740000 fffff801`3474c000   Acceler  T (no symbols)           
        Loaded symbol image file: Acceler.sys
        Image path: \SystemRoot\System32\drivers\Acceler.sys
        Image name: Acceler.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri Jun 26 22:56:34 2009 (4A453602)
        CheckSum:         00015106
        ImageSize:        0000C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

  3. Posts : 2
    Windows 10 Home 64bit
    Thread Starter
       17 Apr 2016 #3

    Thank you axe0


    Thanks for your reply. The reference you made to the accelerometer lead me to a discussion on another site about issues with the driver for a ST Microelectronics 3 axis accelerometer and while Dell doesn't provide a Windows 10 driver, a poster found one that works with a Dell 1558. That machine is similar enough to my 1458 that I was able to install the driver and haven't experienced any BSODs since. For the benefit of others who may have a similar issue, the driver is FFS_ST_W78_A00_Setup-KT7XG_ZPE.exe. The linked address in the posting on the other site was no longer valid so I suggest that one needing the above file simply use the file name as the search term.

    I went ahead and removed SlimDrivers and also modified CCleaner not to delete the memory dumps.

    Again thanks! I'm confident enough to call my issue solved.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,711
    Windows 10 Pro
       17 Apr 2016 #4

    Glad to hear :)

    FYI, as you have a laptop you only need to install the drivers Dell provides.
      My ComputersSystem Spec


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