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Although there are some problems with the log files, we'll need a few to get some info about your system to get a better idea of what is going on. Please follow below instructions for gathering a few files manually.
Please run "winver" (without quotes) in a search and press enter, this will show a pop-up of the exact Windows version that is installed. Please make a screenshot of it and post it so I know what Windows version we're working with.
Please search for "msinfo32" (without quotes) and open the msinfo32 app,
- save it as msinfo32.nfo,
- in explorer go to the directory where it is saved,
- right click the msinfo32.nfo file,
- choose 'send to' or 'copy to',
- choose 'compressed (zipped) folder'
Please run following commands in an admin command prompt, it creates a file called 'systeminfo.txt', it is created with the DM Log Collector and shows some information about your system too but we'll have to do it manually now.
Please search "dxdiag" (without quotes), you'll see a pop-up within a few moments.
systeminfo > "%USERPROFILE%\Desktop\systeminfo.tmp"findstr /v "Owner." "%USERPROFILE%\Desktop\systeminfo.tmp" > "%USERPROFILE%\Desktop\systeminfo.txt"
In this popup you see the DirectX Diagnostic Tool, click on 'Save All Information' and save it as 'dxdiag.txt'
Please go in Windows Explorer to following location for the gathering of the minidumps: %systemroot%\minidump
Select all dumps from the last week, right click 1 of them and choose > send to > compressed (zipped) folder naming it as minidumps.
Now that we have a few files, please upload them all, you may put them all together in 1 zip file if you'd like
You can put them in a zip file by moving them in the same place, select the files > right click 1 of them and choose > send to > compressed (zipped) folder.
To sum up there are a few files gathered
1. msinfo file
2. systeminfo.txt file
3. dxdiag file