Numerous BSOD crashes

ShdwKnght · 11 Apr 2016

Hi,
I have been getting these BSOD crashes for sometime now and it has gotten to the point where it is really irritating. When I first installed Windows 10, it was an upgrade from Windows 7 pro. After getting the BSODs, I wiped my hard drive and installed 10 clean. It was good for a while and then the BSODs started again. I have updated the video card and sound card, along with the LAN drivers. I have the AMD Radeon HD 5450, Sound Blaster X-Fi, 12gb memory and the AMD A8-3850 processor. I hope someone here can help.

Attachment 74301

axe0 · 11 Apr 2016

Visit Windows Update and let all updates install, you should have at least 1 or a few hotfixes installed.

After you've done that, monitor your system and report back how it goes.
In case any BSOD occurs after the Windows Update visit, run the DM Log Collector again and upload a new zip.

ShdwKnght · 11 Apr 2016

axe0 said:

Visit Windows Update and let all updates install, you should have at least 1 or a few hotfixes installed.

After you've done that, monitor your system and report back how it goes.
In case any BSOD occurs after the Windows Update visit, run the DM Log Collector again and upload a new zip.

According to the update "Your device is up to date. Last checked: Today, ‏‎2:15 PM" It installed a definitions update for Windows Defender and a Junk Mail detector for Microsoft Outlook. Looking through the update history, it shows all updates were successful.

axe0 · 11 Apr 2016

Please post a screenshot of the history of Windows Update.

Vince Massi · 11 Apr 2016

ShadowKnight, MAYBE this will work:

Although you have the latest video card drivers, they might not have installed properly.

Try going to Device Manager--Display Adapters--(select your video card)--Events, and select the date that you installed Windows 10. If it tells you that the installation is not complete, that's your problem.

I have had three Blue Screens of Death in the past month, along with a locked-up game. I used this method, and then re-installed the driver successfully. So far, so good.

ShdwKnght · 11 Apr 2016

Attachment 74313 Attachment 74314 Attachment 74315

ShdwKnght · 11 Apr 2016

Vince Massi said:

ShadowKnight, MAYBE this will work:

Although you have the latest video card drivers, they might not have installed properly.

Try going to Device Manager--Display Adapters--(select your video card)--Events, and select the date that you installed Windows 10. If it tells you that the installation is not complete, that's your problem.

I have had three Blue Screens of Death in the past month, along with a locked-up game. I used this method, and then re-installed the driver successfully. So far, so good.

Attachment 74317

axe0 · 11 Apr 2016

The files are speaking differently than your screenshots are showing, but there are clearly some hotfixes installed :)

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options.
Attachment 74319

Code:

0: kd> lmvm atikmdag
Browse full module list
start             end                 module name
fffff801`32de0000 fffff801`342ef000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Nov 04 22:39:32 2015 (563A7B14)
    CheckSum:         014AB74E
    ImageSize:        0150F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update or reinstall the drivers from your Webcam, it is giving many problem reports.

Code:

Name	Webcam Pro 9000
Manufacturer	Logitech
Status	OK
PNP Device ID	USB\VID_046D&PID_0809&MI_02\6&1EC491B2&0&0002
Driver	c:\windows\system32\drivers\usbaudio.sys (10.0.10586.0, 128.50 KB (131,584 bytes), 10/30/2015 3:17 AM)

ShdwKnght · 11 Apr 2016

axe0

I have uninstalled and reinstalled my video drivers and uninstalled the logitech web cam. After the computer restarted after installing the new video driver, I had another BSOD. I created another debug file.
Thanks for all your help so far.Attachment 74345

axe0 · 12 Apr 2016

Please update the Realtek LAN drivers to the newest version, Windows 8, and see how that goes.
Support For A75MA-G55 | MSI Global | Motherboard - The world leader in motherboard design 64
If that doesn't help, try the drivers from Realtek directly
Driver Reference Table - rt640x64.sys

Code:

0: kd> lmvm rt640x64
Browse full module list
start             end                 module name
fffff800`ab2a0000 fffff800`ab385000   rt640x64 T (no symbols)           
    Loaded symbol image file: rt640x64.sys
    Image path: \SystemRoot\System32\drivers\rt640x64.sys
    Image name: rt640x64.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Oct 01 12:34:33 2015 (560D0C39)
    CheckSum:         000F372A
    ImageSize:        000E5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4