1.    10 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 5
    Windows 10

    BSOD with SYSTEM SERVICE EXCEPTION - Windows 10


    I get a BSOD just after I play a game or during gameplay. My laptop is about 3 years old. I ran sfc and chkdsk. There were no disk errors or any system files missing/corrupted. Graphics card drivers are also updated. I tried rolling back to the previous version but the BSOD still persists.

    Dell 702X, 8GB RAM, 2x640GB HDD, GT-555M graphics, running Windows 10 build 14316 Insider Preview.

    Dmp files uploaded using your tool. Any help will be appreciated.

    Thanks

    Anand
      My ComputerSystem Spec
  2.    10 Apr 2016 #2
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    First you have a Dell L702x and Dell put this notice on their site
    Product not tested for Windows 10 upgrade

    Dell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected.
    Your intel wireless drivers are from 2013 and the latest drivers on the Dell site are for windows 8.
    Maybe you can find other drivers on the Intel site but they might not work because you have a Dell laptop and you need customized Dell drivers for your laptop.
    Driver Description: Intel Centrino Wireless
    Driver Update Site: http://downloadcenter.intel.com/Sear....aspx?lang=eng
      My ComputerSystem Spec
  3.    10 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by lifetec View Post
    First you have a Dell L702x and Dell put this notice on their site


    Your intel wireless drivers are from 2013 and the latest drivers on the Dell site are for windows 8.
    Maybe you can find other drivers on the Intel site but they might not work because you have a Dell laptop and you need customized Dell drivers for your laptop.
    Driver Description: Intel Centrino Wireless
    Driver Update Site: http://downloadcenter.intel.com/Sear....aspx?lang=eng
    I updated the Wireless driver. But I have been using Windows 10 on the Insider program since November 2014. I have had no problems at all with anything upto now.

    Can someone take a look at the error dump files for any driver errors or something else.

    Thanks

    Anand
      My ComputerSystem Spec
  4.    11 Apr 2016 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,382
    Windows 10 Pro X64 16299.19

    Zip file you uploaded only has 1 dump file in it. It indicates chrome.exe is the cause of the BSOD. That's Google Chrome.

    Try completely uninstalling it then use a different browser for awhile and see if the problem is gone. If yes, try downloading and installing the latest version of Chrome.

    If problems come back, uninstall it permanently and use a different browser.
      My ComputersSystem Spec
  5.    12 Apr 2016 #5
    Join Date : Apr 2016
    Posts : 5
    Windows 10
    Thread Starter

    I uninstalled Chrome. Now I get an UNEXPECTED KERNEL MODE STOP error with a BSOD. No dump file was created in the minidump folder. Need help please.
      My ComputerSystem Spec
  6.    12 Apr 2016 #6
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Zip file you uploaded only has 1 dump file in it. It indicates chrome.exe is the cause of the BSOD. That's Google Chrome.
    That is the active process at the time of the crash
    The active process doesn't have to be the cause

    The cause is the Intel graphics drivers.
    Code:
    ffffd080`3f648058  fffff80c`1e2efb07Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0xefb07
    
    6: kd> lmvm igdkmd64
    Browse full module list
    start             end                 module name
    fffff80c`1e200000 fffff80c`1e71dc20   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed May 27 05:53:18 2015 (55653FAE)
        CheckSum:         0052B7B7
        ImageSize:        0051DC20
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    In case of problems with minidumps not being saved, please make sure that the recovery settings are proper to start with
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My ComputersSystem Spec
  7.    12 Apr 2016 #7
    Join Date : Apr 2016
    Posts : 5
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    That is the active process at the time of the crash
    The active process doesn't have to be the cause

    The cause is the Intel graphics drivers.
    Code:
    ffffd080`3f648058  fffff80c`1e2efb07Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0xefb07
    
    6: kd> lmvm igdkmd64
    Browse full module list
    start             end                 module name
    fffff80c`1e200000 fffff80c`1e71dc20   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed May 27 05:53:18 2015 (55653FAE)
        CheckSum:         0052B7B7
        ImageSize:        0051DC20
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    In case of problems with minidumps not being saved, please make sure that the recovery settings are proper to start with
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
    Thanks. I suspected some problem with either the Nvidia driver or the Intel driver. Now it looks like there is no updated driver for Intel. When I disabled the Intel driver, the screen resolution changed and I could not play any games. Is there any way to make the Nvidia driver the primary display driver for the screen too?

    Otherwise I will have to go back to Windows 8.1 and I really don't want to do that.

    Anand
      My ComputerSystem Spec
  8.    13 Apr 2016 #8
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    None that I'm aware of, usually the iGPU is the primary GPU.
      My ComputersSystem Spec
  9.    13 Apr 2016 #9
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,382
    Windows 10 Pro X64 16299.19

    the active process at the time of the crash
    The active process doesn't have to be the cause
    Thanks axe0, missed that one. Anand, sorry I led you off into the weeds. I'm trying to learn how to read dumps.
      My ComputersSystem Spec
  10.    14 Apr 2016 #10
    Join Date : Apr 2016
    Posts : 5
    Windows 10
    Thread Starter

    No problem Ztruker. No harm done. The BSOD exceptions got on my nerves too many times. I am back on Windows 8.1 and no problems so far. Unlikely to go back to Windows 10 till Intel releases an updated graphics driver. Thanks to all who helped.

    Anand
      My ComputerSystem Spec

 


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