BSOD with SYSTEM SERVICE EXCEPTION - Windows 10 Solved

  1.    10 Apr 2016 #1

    BSOD with SYSTEM SERVICE EXCEPTION - Windows 10


    I get a BSOD just after I play a game or during gameplay. My laptop is about 3 years old. I ran sfc and chkdsk. There were no disk errors or any system files missing/corrupted. Graphics card drivers are also updated. I tried rolling back to the previous version but the BSOD still persists.

    Dell 702X, 8GB RAM, 2x640GB HDD, GT-555M graphics, running Windows 10 build 14316 Insider Preview.

    Dmp files uploaded using your tool. Any help will be appreciated.

    Thanks

    Anand
      My ComputerSystem Spec

  2.    10 Apr 2016 #2

    First you have a Dell L702x and Dell put this notice on their site
    Product not tested for Windows 10 upgrade

    Dell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected.
    Your intel wireless drivers are from 2013 and the latest drivers on the Dell site are for windows 8.
    Maybe you can find other drivers on the Intel site but they might not work because you have a Dell laptop and you need customized Dell drivers for your laptop.
    Driver Description: Intel Centrino Wireless
    Driver Update Site: http://downloadcenter.intel.com/Sear....aspx?lang=eng
      My ComputerSystem Spec

  3.    10 Apr 2016 #3

    lifetec said: View Post
    First you have a Dell L702x and Dell put this notice on their site


    Your intel wireless drivers are from 2013 and the latest drivers on the Dell site are for windows 8.
    Maybe you can find other drivers on the Intel site but they might not work because you have a Dell laptop and you need customized Dell drivers for your laptop.
    Driver Description: Intel Centrino Wireless
    Driver Update Site: http://downloadcenter.intel.com/Sear....aspx?lang=eng
    I updated the Wireless driver. But I have been using Windows 10 on the Insider program since November 2014. I have had no problems at all with anything upto now.

    Can someone take a look at the error dump files for any driver errors or something else.

    Thanks

    Anand
      My ComputerSystem Spec

  4. Ztruker's Avatar
    Posts : 6,728
    Windows 10 Pro X64 1809 17763.134
       11 Apr 2016 #4

    Zip file you uploaded only has 1 dump file in it. It indicates chrome.exe is the cause of the BSOD. That's Google Chrome.

    Try completely uninstalling it then use a different browser for awhile and see if the problem is gone. If yes, try downloading and installing the latest version of Chrome.

    If problems come back, uninstall it permanently and use a different browser.
      My ComputersSystem Spec

  5.    12 Apr 2016 #5

    I uninstalled Chrome. Now I get an UNEXPECTED KERNEL MODE STOP error with a BSOD. No dump file was created in the minidump folder. Need help please.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,818
    Windows 10 Pro
       12 Apr 2016 #6

    Zip file you uploaded only has 1 dump file in it. It indicates chrome.exe is the cause of the BSOD. That's Google Chrome.
    That is the active process at the time of the crash
    The active process doesn't have to be the cause

    The cause is the Intel graphics drivers.
    Code:
    ffffd080`3f648058  fffff80c`1e2efb07Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0xefb07
    
    6: kd> lmvm igdkmd64
    Browse full module list
    start             end                 module name
    fffff80c`1e200000 fffff80c`1e71dc20   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed May 27 05:53:18 2015 (55653FAE)
        CheckSum:         0052B7B7
        ImageSize:        0051DC20
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    In case of problems with minidumps not being saved, please make sure that the recovery settings are proper to start with :)
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My ComputersSystem Spec

  7.    12 Apr 2016 #7

    axe0 said: View Post
    That is the active process at the time of the crash
    The active process doesn't have to be the cause

    The cause is the Intel graphics drivers.
    Code:
    ffffd080`3f648058  fffff80c`1e2efb07Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0xefb07
    
    6: kd> lmvm igdkmd64
    Browse full module list
    start             end                 module name
    fffff80c`1e200000 fffff80c`1e71dc20   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed May 27 05:53:18 2015 (55653FAE)
        CheckSum:         0052B7B7
        ImageSize:        0051DC20
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    In case of problems with minidumps not being saved, please make sure that the recovery settings are proper to start with :)
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
    Thanks. I suspected some problem with either the Nvidia driver or the Intel driver. Now it looks like there is no updated driver for Intel. When I disabled the Intel driver, the screen resolution changed and I could not play any games. Is there any way to make the Nvidia driver the primary display driver for the screen too?

    Otherwise I will have to go back to Windows 8.1 and I really don't want to do that.

    Anand
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,818
    Windows 10 Pro
       13 Apr 2016 #8

    None that I'm aware of, usually the iGPU is the primary GPU.
      My ComputersSystem Spec

  9. Ztruker's Avatar
    Posts : 6,728
    Windows 10 Pro X64 1809 17763.134
       13 Apr 2016 #9

    the active process at the time of the crash
    The active process doesn't have to be the cause
    Thanks axe0, missed that one. Anand, sorry I led you off into the weeds. I'm trying to learn how to read dumps.
      My ComputersSystem Spec

  10.    14 Apr 2016 #10

    No problem Ztruker. No harm done. The BSOD exceptions got on my nerves too many times. I am back on Windows 8.1 and no problems so far. Unlikely to go back to Windows 10 till Intel releases an updated graphics driver. Thanks to all who helped.

    Anand
      My ComputerSystem Spec


 

Related Threads
This is ridiculous. After over a week and thinking I had all my problems solved in my other thread, https://www.tenforums.com/bsod-crashes-debugging/35707-driver_verifier_iomanager_violation-bsod-loop-starup.html, it's even worse now. This time my...
BSOD - System Service Exception in BSOD Crashes and Debugging
Hey everybody, thanks for taking the time to read this. I recently did a fresh install of Windows 10 Home on my home build after getting a new SSD. Since then I've been dealing with pretty consistent System Service exception BSODs. A few times I...
Hello, I had worked with someone on another BSOD issue and thought that I was home free, but it turns out I am not. I've attached a new dm log for review. Any help is always great appreciated!
Solved BSOD: system service exception (netio.sys) in BSOD Crashes and Debugging
Hello, Since a bit more than two months it starts occurring at irregular intervals blue screens with the bug check string system service exception (netio.sys). I couldn't find a solution in the internet. Because I read something a driver...
BSOD System service exception in BSOD Crashes and Debugging
I got a BSOD with "System service exception (dxgmms2.sys) when trying to play a game, after the first time it happened I ran it a couple more times and got it every time about 5 min in. I opened BlueScreenView and two (errors)? (dxgmms2.sys and...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 23:51.
Find Us