1.    09 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 2
    Windows 10 Home

    BSOD - System Service Exception


    Hey everybody, thanks for taking the time to read this.

    I recently did a fresh install of Windows 10 Home on my home build after getting a new SSD. Since then I've been dealing with pretty consistent System Service exception BSODs. A few times I got DPC_WATCHDOG_VIOLATION BSODs, which I used WhoCrashed to diagnose, and identified my Ethernet card driver as the issue. I uninstalled that and the DPC_WATCHDOG_VIOLATION BSODs seem to have stopped, but the System Service Exceptions have not. I tried briefly using Driver Verifier to identify any other issues with drivers, which caused BSODs pointing to Scsiport.sys. I did a bit of research but could not figure out where to go from here. The Scsiport.sys driver verifer BSODs should be the ones that happened on 4/7/16.

    The crashes happen under various circumstances, ranging from full idle to under load playing games, and during moderate load with netflix and other random web browsing tasks.

    I attached the .zip made with the program provided on the BSOD posting guide.

    Thanks for the help!
    -Audio

    *edit*: I forgot to mention I've been having thermal issues as well. Nothing that has manifested itself in a lockup or crash as far as i can tell; however my system tends to run hot. 50C idle and 70C under load (gaming etc.). I'm planning on replacing my cpu cooler but dont have the cash to right now.
      My ComputerSystem Spec
  2.    09 Apr 2016 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,379
    Windows 10 Pro X64 16299.19

    The zip file you uploaded is missing the following files that should have been collected.

    Code:
    files.txt
    msinfo32.nfo
    ProcessList.txt
    services.txt
    startup.txt
    systeminfo.txt
    tasklist.txt
    uninstall.txt
    updatelog.txt
    Can you run it again please. This time try right clicking on it and selecting Run as Administrator, see if that makes a difference. Upload the resulting zip file here.

    Quite a few of the dumps are Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

    The little I can find on this says:

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.
    See if there is an update for your video card driver. Try that and see if it helps.
      My ComputersSystem Spec
  3.    11 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 2
    Windows 10 Home
    Thread Starter

    I tried rerunning the program to gather the .zip again but its stalling at "generating msinfo report" every time I do. I've been leaving this round going for about 40 minutes and its still not moving past the msinfo report nor creating the .zip on my desktop. I'll keep trying but I thought I might as well respond to this post while its going. If it finishes any time soon I'll edit it into this comment.

    As far as updating my graphics drivers goes, I already have the most recent release for my card, and unfortunately my card (HD 6950) is now considered a legacy product and is no longer supported, so no new driver releases for me in the future. I have noticed the occasional random graphical stutters when I'm using my computer in the past few days however. The screen will freeze momentarily and the audio will begin to loop like it does when you blue screen, but after about a half a second everything returns to normal; which also seems to suggest an issue with the graphics card.

    *edit* report finished. still not sure if everything is there but I attached it to this post
      My ComputerSystem Spec
  4.    13 Apr 2016 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,379
    Windows 10 Pro X64 16299.19

    Thanks for the updated zip file. Didn't help much but allowed me to eliminate some ideas I had.

    Last dump pointed at Client.exe:

    Code:
    "C:\Program Files (x86)\NCSOFT\BnS\bin\Client.exe" /launchbylauncher /sesskey -lang:english /CompanyID:"12" /ChannelGroupIndex:"-1" /AuthnToken:"N0ZEMzJDOUQtRkRGNy00MzA4LUE5QjQtNkNDRTc4MTg1MjJCOkYxNjUwQzZCLTc2NzQtNDZBQy1CRTgwLTRFRDcxMjQ1MDkyMA==" /AuthProviderCode:"np"  -lang:English -lite:2 -region:0
    Try uninstalling it and see if that helps.

    Also found this: AMD Radeon Software Crimson Edition 16.2.1 Beta for Non GCN Products. If that doesn't help then you may have to look at buying a new video card.
      My ComputersSystem Spec

 


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