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  1.    09 Apr 2016 #1
    Join Date : Apr 2016
    Rio de Janeiro, Brazil
    Posts : 12
    Windows 10 Pro

    BSOD While browsing the Internet, rendering videos and playing games


    Hello,

    I'm getting BSODs everyday while watching videos on YouTube, rendering videos with Adobe Premiere and playing games. The funny thing is that they come randomly, I can play for a whole day without a BSOD or sometimes I'll just play for about half an hour and get a BSOD, same thing while watching videos or rendering.

    The DM Log Collector file is attached.

    Philippe
      My ComputerSystem Spec
  2.    10 Apr 2016 #2
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    Code:
    WHEA_UNCORRECTABLE_ERROR (0x124)
    Code:
    BugCheck 124, {0, ffffe00093e4a028, b654a000, f4000135}
    
    Probably caused by : AuthenticAMD
    
    Followup:     MachineOwner
    ---------
    A non-up-to-date OS and possible Overclocking, both are most frequent causes of the BSODs.

    Your computer is not up-to-date.
    Code:
    Windows 10 Kernel Version 10240 MP (6 procs) Free x64
    It is 10586 now. So you need to update the OS.
    Follow it: Windows Update - Check for and Install in Windows 10 - Windows 10 Forums

    Your computer might be OCed.
    Code:
    CP  F/M/S  Manufacturer     MHz
     5 16,10,0  AuthenticAMD    3315
    It should run around 3300 MHz.
    Set all the hardware components like CPU, graphics card and RAM to its default stock clock. Uninstall OCCT. Stress test the CPU.Let us know the test result.

    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.Also let us know the wattage of the Installed PSU.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs - Windows 7 Help Forums .

    Let us know the results.
      My ComputerSystem Spec
  3.    10 Apr 2016 #3
    Join Date : Apr 2016
    Rio de Janeiro, Brazil
    Posts : 12
    Windows 10 Pro
    Thread Starter

    Alright, I'll check what you told me to and will report when I'm done doing everything

    Thx
      My ComputerSystem Spec
  4.    10 Apr 2016 #4
    Join Date : Jun 2015
    Posts : 12,709
    Windows 10 Pro

    Code:
    Service KMSELDI	Service KMSELDI	Stopped	Auto	Own Process	c:\program files\kmspico\service_kms.exe
    Per Forum Rule #4 you need to remove all piracy from your system before any further support may be given.
    I'm not saying your activation is counterfeit, but you have illegal activated programs installed.
      My ComputersSystem Spec
  5.    10 Apr 2016 #5
    Join Date : Apr 2016
    Rio de Janeiro, Brazil
    Posts : 12
    Windows 10 Pro
    Thread Starter

    Ok, lets go by steps:

    1- Checked Windows Update but there was no new OS update, just windows defender. Is there any other way to update?
    2- Uninstalled OCCT and did the Prime95 Stress Test and got a BSOD. Don't know if Prime95 provides any error report, if it does.. How do I find it?
    3- Used the power supply calculator and it was below the wattage of my power supply, which is 800W. So I think its fine or not. Anything else on that matter to check? As far as power supply.
    4- Used Speccy as you told me to and on Idle I got about 37C and while normal usage about 50-51C. Here's the link to the snapshot: http://speccy.piriform.com/results/f...qBD6u7pKf6xEGB

    OBS: Didn't know about "Forum Rule #4" and Im sorry about that, already got taken care of and Im posting a new DM Log Collector file since I got a new BSOD when using the Prime95.
      My ComputerSystem Spec
  6.    10 Apr 2016 #6
    Join Date : Jun 2015
    Posts : 12,709
    Windows 10 Pro

    Although you have removed KMSpico, it isn't enough to get rid of the modifications brought onto your system to activate Office. The modification is usually a small one but it may or may not be very problematic when troubleshooting.
      My ComputersSystem Spec
  7.    10 Apr 2016 #7
    Join Date : Apr 2016
    Rio de Janeiro, Brazil
    Posts : 12
    Windows 10 Pro
    Thread Starter

    Ok, already removed Office.. Anything else I need to do before we can proceed with my BSOD problem?
      My ComputerSystem Spec
  8.    11 Apr 2016 #8
    Join Date : Jun 2015
    Posts : 12,709
    Windows 10 Pro

    That's it
      My ComputersSystem Spec
  9.    11 Apr 2016 #9
    Join Date : Apr 2016
    Rio de Janeiro, Brazil
    Posts : 12
    Windows 10 Pro
    Thread Starter

    Ok, so I've done everything Arc told me to and I'm still getting BSODs. I really don't know what else to do

    EDIT: Finally got the OS update
    Last edited by phduarte; 11 Apr 2016 at 20:11.
      My ComputerSystem Spec
  10.    12 Apr 2016 #10
    Join Date : Apr 2016
    Rio de Janeiro, Brazil
    Posts : 12
    Windows 10 Pro
    Thread Starter

    ​Anyone?
      My ComputerSystem Spec

 
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