Bsod bad_pool_caller


  1. Acadian
    Posts : 6
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
       New #1

    Bsod bad_pool_caller


    About every two weeks, I get a BSOD with error BAD_POOL_CALLER when browsing the internet with Firefox. Attached is the DM Log.

    Attachment 73788Attachment 73788

    Thanks for your assistance.

    Joe LaPointe
      My Computer
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  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    The present dump shows the same I've seen many times lately, the Malwarebytes Web Access Control attempting to free kernel memory which was already freed, caused by a driver conflict between Malwarebytes and Bitdefender. Currently a fix is not available for this, you could disable the Web protection at startup or remove either of them.

    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:
      My Computers
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  4. Acadian
    Posts : 6
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       New #3

    Thanks axe0 for the quick reply. I guess I'll have to wait for a fix. The BSOD referred to is just inconvenient since it happens so infrequently. The system automatically reboots and I'm on my way.

    Thanks again,

    Joe LaPointe
      My Computer
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  6. axe0
    Posts : 14,903
    Windows 10 Pro
       New #4

    I just got mail from Malwarebytes about this, took some time with tests though to get to this.
    APR 08, 2016 | 09:23AM PDT
    Fernando replied:
    This is an issue we are looking into. It is a driver conflict.
    Based on some testing we have done, you will need to run the repair tool for BitDefender.
    http://www.bitdefender.com/support/h...2016-1469.html
    However I have already done enough to ignore the repair part, I have done following in order
    1. A few reinstallations of Malwarebytes with their clean removal tool,
    2. A few repair installations of BitDefender,
    3. Excluded Malwarebytes in BitDefender and BitDefender in Malwarebytes,
    4. Removed BitDefender and only ran Windows Defender and Malwarebytes as a test Malwarebytes requested which resulted in no BSOD's

    If you haven't done a repair install, it is an option for you but I won't as I know it won't help for my system.
      My Computers
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  7. Acadian
    Posts : 6
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       New #5

    Hi axe0,

    Sorry to temporarily reopen this thread. You mentioned that the BSOD was caused by a driver conflict between Malwarebytes and Bitdefender. I have both Malwarebytes anti-malware and anti-exploit installed. Is the conflict caused by one of the Malwarebytes applications or is just caused by having any Malwarebytes application installed?

    Thanks again for your excellent support!!!
      My Computer
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  8. axe0
    Posts : 14,903
    Windows 10 Pro
       New #6

    It is caused by a driver conflict between the Anti-Malware and Bitdefender programs.
    The Anti-Exploit is not included
      My Computers
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