1. Joined : Apr 2016
    Posts : 3
    Windows 10
       05 Apr 2016 #1

    BAD_POOL_HEADER Widnows 10 crashes, Please help.


    So I have been dealing with this issue ever since windows 10 first came out, I have replace two of my Ram sticks, tested all of my hardware, reinstalled windows 10. I just have no idea why it won't stop. Anyways I have a rather large amount of dump files but I don't know how to read them/what information you need. So if you could tell me how to do that I'd appreciate it!

    Thanks for any help you can give me!
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,334
    Windows 10 Pro X64 14393.576
       05 Apr 2016 #2

    Please follow directions at the top of this thread:

    Attachment 73305
      My System SpecsSystem Spec


  3. Joined : Apr 2016
    Posts : 3
    Windows 10
       05 Apr 2016 #3

    I see, here is the file attachment.

    thanks
      My System SpecsSystem Spec


  4. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,334
    Windows 10 Pro X64 14393.576
       06 Apr 2016 #4

    I looked at the last 8 dumps and they all indicate mwac.sys as the probable cause. This is part of Malwarebytes Anti-malware.
    Uninstall it and see if the problem goes away. If yes you can try installing the latest version and see if it's okay for you.

    Alternatively uninstall Bitdefender and try using the built in Windows Defender for awhile, see if that resolves the problem. If yes, stay with Windows Defender or switch to a different AV program.
      My System SpecsSystem Spec


  5. Joined : Apr 2016
    Posts : 3
    Windows 10
       12 Apr 2016 #5

    seems like uninstalling malware bytes did the trick... but do you know of any way I can fix the issue? perhaps bitdefender and malware bytes are having conflicts? I could always add an exclusion to the programs, as to avoid scanning certain files. That is, of course, if you can tell from the dump file what files need to be ignored.
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,902
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       12 Apr 2016 #6
      My System SpecsSystem Spec


 


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