BSOD - BAD_POOL_HEADER - ntoskrnl.exe

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  1.    02 Apr 2016 #1

    BSOD - BAD_POOL_HEADER - ntoskrnl.exe


    Recently I've been getting fairly frequent BSOD (BAD_POOL_HEADER) on my PC. It was around the same time as I moved the PC from one room to another. Perhaps this is merely co-incidental, I don't know, perhaps a driver or something else causes the issues. After the BSODs I did reseat my memory just in case I had accidentally knocked it out, but all seemed OK.

    There's no real pattern I can discern that triggers the BSOD any more than normal use. I generally use my PC for internet browsing and a bit of GoPro and photo editing. It's an old beast, ~7/8 years old, Dell, running windows 10. Technically the GFX card doesn't have a windows 10 driver, however, I upgraded to Windows 10 a while back and have only had problems in the past 3-4 weeks.

    I've ran mulitple memory checks (the most recent was an extended, 5 pass) all have come back without error. SFC /scannow also comes back clean.

    PC Info:
    OS Name Microsoft Windows 10 Pro
    Version 10.0.10586 Build 10586
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Manufacturer Dell Inc.
    System Model Studio XPS 435MT
    System Type x64-based PC
    System SKU
    Processor Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 2668 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date Dell Inc. 1.0.2, 14-Nov-08
    SMBIOS Version 2.5
    Embedded Controller Version 255.255
    BIOS Mode Legacy
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Desktop
    Secure Boot State Unsupported
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "10.0.10586.0"
    Time Zone GMT Daylight Time
    Installed Physical Memory (RAM) 6.00 GB
    Total Physical Memory 5.99 GB
    Available Physical Memory 3.47 GB
    Total Virtual Memory 12.0 GB
    Available Virtual Memory 9.22 GB
    Page File Space 6.00 GB
    Page File C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes

    Thanks for any help.

    Attachment 72739
    Last edited by Duncan; 02 Apr 2016 at 18:25.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,818
    Windows 10 Pro
       02 Apr 2016 #2

    The pc info looks like a copy/paste from msinfo32 which is missing in the dump among with many others of which some are important to have.

    Please run the DM Log Collector again and upload a new zip.
    The zip normally contains at least following files
    1. 19 .txt,
    2. 1 .nfo,
    3. 1 or more .dmp
      My ComputersSystem Spec

  3.    02 Apr 2016 #3

    When I run DM Log Collector, it seems to freeze after "generating msinfo report", the zip attached above, was the first time out of many tries it actually got to the point of creating the zip.

    I've tried re-downloading, running as administrator and straight from start-up. Still the same.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,818
    Windows 10 Pro
       03 Apr 2016 #4

    It doesn't freeze, the msinfo32 is large and takes some time.
      My ComputersSystem Spec

  5.    03 Apr 2016 #5

    Thanks for the patience, finally got it to run fully, files attached.

    Attachment 72794
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,818
    Windows 10 Pro
       03 Apr 2016 #6

    It is the USB network driver that causes the crashes which is outdated.
    Either update/reinstall the drivers or remove it if updating/reinstallation doesn't help.
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 19, {20, ffffe001ffe6f250, ffffe001ffe6f310, 40c0005}
    *** WARNING: Unable to verify timestamp for athuwbx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athuwbx.sys
    Name	[00000003] NETGEAR WNA1100 N150 Wireless USB Adapter
    Adapter Type	Ethernet 802.3
    Product Type	NETGEAR WNA1100 N150 Wireless USB Adapter
    Installed	Yes
    PNP Device ID	USB\VID_0846&PID_9030\12345
    Last Reset	03-Apr-16 12:30 AM
    Index	3
    Service Name	athur
    IP Address, fe80::6021:fdb:d4c0:dc9c, fdaf:b1aa:a30a:0:8134:48a:7cb9:9370, fdaf:b1aa:a30a:0:6021:fdb:d4c0:dc9c
    IP Subnet, 64, 128, 64
    Default IP Gateway
    DHCP Enabled	Yes
    DHCP Server
    DHCP Lease Expires	04-Apr-16 8:48 AM
    DHCP Lease Obtained	03-Apr-16 8:48 AM
    MAC Address	‪E0:91:F5:47:00:E7‬
    Driver	c:\windows\system32\drivers\athuwbx.sys (, 2.58 MB (2,702,336 bytes), 14-Dec-15 8:37 AM)
    20-Nov-13 3:43:49 AM   C:\WINDOWS\system32\drivers\athuwbx.sys
      My ComputersSystem Spec

  7.    03 Apr 2016 #7

    Thanks for the reply, good to know what it is, just need to sort out the problem.

    The driver version says (19th Nov 13). I uninstalled this driver, went to Netgears website, downloaded the latest

    WNA1100 | Product | Support | NETGEAR

    Version is labelled as supporting Win 10. I installed the driver only from that zip, labelled as WNA1100_DriverOnly_1.2.0.2_signed this was installed and I rebooted. Upon opening the driver details again, it's exactly the same as the old driver. When right-clicking "Update Driver Software" in Device Manager, it also says its got the latest.

    When you say there's a newer one, which one were you meaning?

    If this doesn't work, and I need to uninstall the driver permanently, do I need to replace the hardware or is there an unofficial driver?

      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,818
    Windows 10 Pro
       04 Apr 2016 #8

    When you say there's a newer one, which one were you meaning?
    I didn't say that, I didn't check so I didn't know if there were updates which is why I wrote 'if updating OR reinstalling doesn't help' (updating/reinstalling). So if updating wouldn't work because no updates were available another option would be there which was reinstalling.

    If this doesn't work, and I need to uninstall the driver permanently, do I need to replace the hardware or is there an unofficial driver?
    If reinstalling doesn't help, you need to remove the device and driver, the rest is up to you.
      My ComputersSystem Spec

  9.    09 Apr 2016 #9

    This has had a similar issue happen after 6 days of being OK. Albeit a slightly different error (VIDEO_TDR_FAILURE), I've attached the required zip, is it related?

    Attachment 73977

      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,818
    Windows 10 Pro
       09 Apr 2016 #10

    The zip is empty, try to upload it again.
      My ComputersSystem Spec

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