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  1.    23 Apr 2016 #11
    Join Date : Mar 2016
    Posts : 20
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post


    Memory Management Crash Diagnostic Test Memory Management Crash
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.
    How do I use it? Do I extract it onto the USB stick and boot from that?
      My ComputerSystem Spec
  2.    24 Apr 2016 #12
    Join Date : Jun 2015
    Posts : 12,962
    Windows 10 Pro

    Read part one of the tutorial
      My ComputersSystem Spec
  3.    09 May 2016 #13
    Join Date : Mar 2016
    Posts : 20
    Windows 10
    Thread Starter

    I haven't run memtest yet but I had another BSOD and it seems to be a different error this time.

    Does it give you more information than the last two?

    p.s.
    I will hopefully run memtest tonight.
      My ComputerSystem Spec
  4.    11 May 2016 #14
    Join Date : Mar 2016
    Posts : 20
    Windows 10
    Thread Starter

    So I ran memtest for 32 hours and did 12 passes. No errors.
      My ComputerSystem Spec
  5.    11 May 2016 #15
    Join Date : Mar 2016
    Posts : 20
    Windows 10
    Thread Starter

    So I did a full reinstall of Win10 (not an upgrade from 8.1 like last time) on an SSD drive and it was working fine. Suddenly, as I was downloading a game, it started working REALLY slowly, the screen turned black and it restarted (so no BSOD that I can tell).

    Here's all the information after that incident:

    p.s.
    For some reason the dmlog didn't include the minidump this time (said "path could not be found"). I also couldn't find it myself so I went ahead and changed the setting in windows to generate a small dump so hopefully it will generate it next time.
      My ComputerSystem Spec
  6.    11 May 2016 #16
    Join Date : Jun 2015
    Posts : 12,962
    Windows 10 Pro

    A quick event logs view shows that a service from Steam couldn't connect & that there were problems installing drivers for a USB device which was ~30 min before the restart, between the time there were no useful logs.
    Code:
    Event[561]:
      Log Name: System
      Source: Service Control Manager
      Date: 2016-05-11T10:55:39.522
      Event ID: 7009
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-FQ4L2N8
      Description: 
    A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
    
    Event[562]:
      Log Name: System
      Source: Service Control Manager
      Date: 2016-05-11T10:55:39.522
      Event ID: 7000
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-FQ4L2N8
      Description: 
    The Steam Client Service service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion.
    
    Event[571]:
      Log Name: System
      Source: Microsoft-Windows-UserPnp
      Date: 2016-05-11T11:19:09.867
      Event ID: 20003
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-FQ4L2N8
      Description: 
    Driver Management has concluded the process to add Service usbscan for Device Instance ID USB\VID_04B8&PID_0130\5&326029A5&0&2 with the following status: 0.
    Why there is no dump created?
    A restart & shutdown & freeze crash are NOT the same as a BSOD crash.
    Only a BSOD crash creates dumps, the others cannot do that because the others aren't crashes where data can be corrupted and Windows can catch the problem.
      My ComputersSystem Spec
  7.    11 May 2016 #17
    Join Date : Mar 2016
    Posts : 20
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    A quick event logs view shows that a service from Steam couldn't connect & that there were problems installing drivers for a USB device which was ~30 min before the restart, between the time there were no useful logs.
    Code:
    Event[561]:
      Log Name: System
      Source: Service Control Manager
      Date: 2016-05-11T10:55:39.522
      Event ID: 7009
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-FQ4L2N8
      Description: 
    A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
    
    Event[562]:
      Log Name: System
      Source: Service Control Manager
      Date: 2016-05-11T10:55:39.522
      Event ID: 7000
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-FQ4L2N8
      Description: 
    The Steam Client Service service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion.
    
    Event[571]:
      Log Name: System
      Source: Microsoft-Windows-UserPnp
      Date: 2016-05-11T11:19:09.867
      Event ID: 20003
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-FQ4L2N8
      Description: 
    Driver Management has concluded the process to add Service usbscan for Device Instance ID USB\VID_04B8&PID_0130\5&326029A5&0&2 with the following status: 0.
    Why there is no dump created?
    A restart & shutdown & freeze crash are NOT the same as a BSOD crash.
    Only a BSOD crash creates dumps, the others cannot do that because the others aren't crashes where data can be corrupted and Windows can catch the problem.
    I normally get BSOD crashes, but this time it was the same sluggishness I was complaining about since the very beginning, but instead of generating a BSOD, it just went all black and restarted. I changed the setting now to generate minidumps (it was a fresh install so it was by default on a different setting) and NOT to restart next time.

    But I too was surprised that a minidump wasn't generated.

    Any ideas why it would just go black and restart (while being extremely sluggish prior to that) and not generate a minidump?
      My ComputerSystem Spec
  8.    11 May 2016 #18
    Join Date : Jun 2015
    Posts : 12,962
    Windows 10 Pro

    Can be many things, like the PSU not giving power to the GPU causing the display to disappear causing the system to reboot as the PSU can't give enough power anymore.

    I suggest that you read this post by @Arc describing many possible things causing a reboot or shutdown.
    My personal opinion is that restart & shutdown crashes are a lot worse to troubleshoot than BSODs, simply because they leave usually 1 log behind that says a power issue has occured. I've (tried to) helped troubleshooting many restart/shutdown crashes and most of them did leave only that log behind which was the most informative and I consider that event log not informative at all (unless you're not aware of the power issue).
      My ComputersSystem Spec

 
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