Windows 10: Random restart

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  1.    01 Apr 2016 #1

    Random restart


    Getting random restarts sometimes while gaming and sometimes while watching youtubes
      My ComputerSystem Spec

  2.    01 Apr 2016 #2

    Hello don18w and welcome to tenforums!

    I looked at the dump file and you experienced a hardware failure crash:
    Code:
    Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR
    
            
     The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124.  This bug check indicates that a fatal hardware error has occurred. This  bug check uses the error data that is provided by the Windows Hardware  Error Architecture (WHEA).
    Please run the following test:




    Random restart Diagnostic Test Random restart
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Cheers, Boris
      My ComputerSystem Spec

  3.    01 Apr 2016 #3

    Thank you for the welcome.


    I was thinking it could of been overheating but I wasn't sure. Probably is the ram, sometimes it error ram couldn't be read. I will start the run tonight and get back.
      My ComputerSystem Spec

  4.    01 Apr 2016 #4

    Actually I need to burn it on a cd? No other way?
      My ComputerSystem Spec


  5. Posts : 11,319
    Windows 10 Pro
       01 Apr 2016 #5

    You can use a USB, it works the same as a CD

    Please remove the ASUS software while troubleshooting, software from the (manufacturers in the case of a laptop) motherboard is known for causing BSOD's although there are just a few motherboard manufacturers for who this counts to.
    Code:
    Start Menu\Programs\ASUS\ASUS Launcher	Public:Start Menu\Programs\ASUS\ASUS Launcher	Public
    Start Menu\Programs\ASUS\ASUS Manager	Public:Start Menu\Programs\ASUS\ASUS Manager	Public
    Start Menu\Programs\ASUS\AsusVibe	Public:Start Menu\Programs\ASUS\AsusVibe	Public
    Start Menu\Programs\ASUS\WebStorage	Public:Start Menu\Programs\ASUS\WebStorage	Public
    Start Menu\Programs\ASUS Music Maker	Public:Start Menu\Programs\ASUS Music Maker	Public
    Start Menu\Programs\ASUSDVD	Public:Start Menu\Programs\ASUSDVD	Public
    It seems the crash was a bus error due to no time-out between data A and data B.
    There must something be noted, this was an observation error what means that the CPU wasn't involved with the error but only reported it. We would need a few more dumps to find out more about the crashes to see if this is persistent or not, but there are no more dumps present.

    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:

    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000a6198a08
    Section       @ ffffe000a6198b90
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xfa000010000b0c0f
      My ComputersSystem Spec


  6. Posts : 1,648
    Microsoft Windows 10 Home
       01 Apr 2016 #6

    don18w said: View Post
    Actually I need to burn it on a cd? No other way?
    Posting it as Boris is offline now: Yes, there is another way, using a USB Stick. There is a Auto-installer for USB key version of memtest86+.

    Follow this guide for more details about it: MemTest86+ - Test RAM - Windows 10 Forums

      My ComputerSystem Spec

  7.    01 Apr 2016 #7

    Duh, quite disturbing when you quote a tutorial/diagnostics test and the actual links do not come with it.
      My ComputerSystem Spec


  8. Posts : 1,648
    Microsoft Windows 10 Home
       01 Apr 2016 #8

    BorisTheAnimal said: View Post
    Duh, quite disturbing when you quote a tutorial/diagnostics test and the actual links do not come with it.
    Time to make some post templates, my friend. It will be very effective.
      My ComputerSystem Spec

  9.    01 Apr 2016 #9

    I couldn't findo reply so I quoted and deleted the quote haha. So maybe my fault. So yeah it happens a out every couple days. I won't use CCleaner for a while then so we can get a good idea. I don't know how it bank 4 fails but only when computer is real hot. Maybe ram is overheating not cpu?
      My ComputerSystem Spec

  10.    01 Apr 2016 #10

    Post a screenshot of Speccy and then we will know if it is a heat issue!

    Speccy download page:
    Speccy

    Cheers, Boris
      My ComputerSystem Spec


 
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