Random restart

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  1. Posts : 7
    10
       #1

    Random restart


    Getting random restarts sometimes while gaming and sometimes while watching youtubes
      My Computer


  2. Posts : 382
    Windows 10 Home
       #2

    Hello don18w and welcome to tenforums! :)

    I looked at the dump file and you experienced a hardware failure crash:
    Code:
    Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR
    
            
     The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124.  This bug check indicates that a fatal hardware error has occurred. This  bug check uses the error data that is provided by the Windows Hardware  Error Architecture (WHEA).
    Please run the following test:




    Diagnostic Test

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Cheers, Boris :)
      My Computer


  3. Posts : 7
    10
    Thread Starter
       #3

    Thank you for the welcome.


    I was thinking it could of been overheating but I wasn't sure. Probably is the ram, sometimes it error ram couldn't be read. I will start the run tonight and get back.
      My Computer


  4. Posts : 7
    10
    Thread Starter
       #4

    Actually I need to burn it on a cd? No other way?
      My Computer


  5. Posts : 14,903
    Windows 10 Pro
       #5

    You can use a USB, it works the same as a CD :)

    Please remove the ASUS software while troubleshooting, software from the (manufacturers in the case of a laptop) motherboard is known for causing BSOD's although there are just a few motherboard manufacturers for who this counts to.
    Code:
    Start Menu\Programs\ASUS\ASUS Launcher	Public:Start Menu\Programs\ASUS\ASUS Launcher	Public
    Start Menu\Programs\ASUS\ASUS Manager	Public:Start Menu\Programs\ASUS\ASUS Manager	Public
    Start Menu\Programs\ASUS\AsusVibe	Public:Start Menu\Programs\ASUS\AsusVibe	Public
    Start Menu\Programs\ASUS\WebStorage	Public:Start Menu\Programs\ASUS\WebStorage	Public
    Start Menu\Programs\ASUS Music Maker	Public:Start Menu\Programs\ASUS Music Maker	Public
    Start Menu\Programs\ASUSDVD	Public:Start Menu\Programs\ASUSDVD	Public
    It seems the crash was a bus error due to no time-out between data A and data B.
    There must something be noted, this was an observation error what means that the CPU wasn't involved with the error but only reported it. We would need a few more dumps to find out more about the crashes to see if this is persistent or not, but there are no more dumps present.

    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:

    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000a6198a08
    Section       @ ffffe000a6198b90
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xfa000010000b0c0f
      My Computers


  6. Arc
    Posts : 1,626
    Microsoft Windows 10 Home
       #6

    don18w said:
    Actually I need to burn it on a cd? No other way?
    Posting it as Boris is offline now: Yes, there is another way, using a USB Stick. There is a Auto-installer for USB key version of memtest86+.

    Follow this guide for more details about it: MemTest86+ - Test RAM - Windows 10 Forums

      My Computer


  7. Posts : 382
    Windows 10 Home
       #7

    Duh, quite disturbing when you quote a tutorial/diagnostics test and the actual links do not come with it.
      My Computer


  8. Arc
    Posts : 1,626
    Microsoft Windows 10 Home
       #8

    BorisTheAnimal said:
    Duh, quite disturbing when you quote a tutorial/diagnostics test and the actual links do not come with it.
    Time to make some post templates, my friend. :) It will be very effective.
      My Computer


  9. Posts : 7
    10
    Thread Starter
       #9

    I couldn't findo reply so I quoted and deleted the quote haha. So maybe my fault. So yeah it happens a out every couple days. I won't use CCleaner for a while then so we can get a good idea. I don't know how it bank 4 fails but only when computer is real hot. Maybe ram is overheating not cpu?
      My Computer


  10. Posts : 382
    Windows 10 Home
       #10

    Post a screenshot of Speccy and then we will know if it is a heat issue!

    Speccy download page:
    Speccy

    Cheers, Boris :)
      My Computer


 

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