1.    28 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 5
    WIndows 10

    Event ID 20 errors becoming more frequent


    Hello. I have been using hwinfo to monitor my PC, and it is reading WHEA errors. Checking in the event system viewer, they are all event ID 20, and event ID 5. The PC is barely a month old, and was originally using windows 8.1, and never had these errors. In fact, every error seems to have begun the exact date of my WIndows 10 installation. Any help and ideas exactly what is causing this would be greatly appreciated. I haven't had any BSOD just to clarify, just the error codes.

    Attachment 71884
      My ComputerSystem Spec
  2.    28 Mar 2016 #2
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    There are many events, like event ID 20, that aren't errors but informative events.

    Event ID 20 is the event that says if the last shutdown was succesful or not, everyone gets it.
    Code:
    Event[3518]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2016-03-28T03:59:53.499
      Event ID: 20
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: TheDude
      Description: 
    The last shutdown's success status was true. The last boot's success status was true.
    I haven't been able to find in your event logs an event with ID 5, but lots others starting with 5.

    The corrected hardware errors are from your USB/chipset drivers, they share the same address.
    What you could do is updating these drivers, Gigabyte should provide them.
    Code:
    Event[3575]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2016-03-28T04:45:19.047
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: TheDude
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    Bus:Device:Function: 0x0:0x1C:0x0
    Vendor ID:Device ID: 0x8086:0xA110
    Class Code: 0x30400
    
    The details view of this entry contains further information.
    
    
    
    Memory Address 0xDFD00000-0xDFD07FFF    ASMedia USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
    Memory Address 0xDFD00000-0xDFD07FFF    Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #1 - A110
      My ComputersSystem Spec
  3.    28 Mar 2016 #3
    Join Date : Mar 2016
    Posts : 5
    WIndows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    There are many events, like event ID 20, that aren't errors but informative events.

    Event ID 20 is the event that says if the last shutdown was succesful or not, everyone gets it.
    Code:
    Event[3518]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2016-03-28T03:59:53.499
      Event ID: 20
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: TheDude
      Description: 
    The last shutdown's success status was true. The last boot's success status was true.
    I haven't been able to find in your event logs an event with ID 5, but lots others starting with 5.

    The corrected hardware errors are from your USB/chipset drivers, they share the same address.
    What you could do is updating these drivers, Gigabyte should provide them.
    Code:
    Event[3575]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2016-03-28T04:45:19.047
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: TheDude
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    Bus:Device:Function: 0x0:0x1C:0x0
    Vendor ID:Device ID: 0x8086:0xA110
    Class Code: 0x30400
    
    The details view of this entry contains further information.
    
    
    
    Memory Address 0xDFD00000-0xDFD07FFF    ASMedia USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
    Memory Address 0xDFD00000-0xDFD07FFF    Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #1 - A110
    Thanks for the quick response. That is interesting, because the event id 5 seems to only occur when i do the restart, and the event id 20 would show up randomly. Of course I know little to nothing, so perhaps that isn't "interesting". I used slimdrivers to get some of the updates. I had thought i updated the drivers for the motherboard, should i use the install disk that came with the mobo again, or just get them straight from the website? Thanks again for your help.

    Here is updated system info:

    Attachment 71938
      My ComputerSystem Spec
  4.    28 Mar 2016 #4
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    You should update drivers only manually, don't use driver update programs because then you can't control what drivers is installed and if it is proper installed.
    Driver update programs usually create restore points, use that restore point to get rid of installed drivers from slimdrivers.

    I did some research about event ID 5, it applies to Windows Server 2008.
    Make a screenshot of the event ID and post it so I understand more about what you mean
      My ComputersSystem Spec
  5.    28 Mar 2016 #5
    Join Date : Mar 2016
    Posts : 5
    WIndows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    You should update drivers only manually, don't use driver update programs because then you can't control what drivers is installed and if it is proper installed.
    Driver update programs usually create restore points, use that restore point to get rid of installed drivers from slimdrivers.

    I did some research about event ID 5, it applies to Windows Server 2008.
    Make a screenshot of the event ID and post it so I understand more about what you mean
    Heh, I figured that wasn't the best idea. So I uninstalled slimcleaners, and installed the available drivers from Gigabyte. The "Intel VGA driver" isn't verified, so I didn't try and install it.

    Here is the updated system info (I have to go to sleep, so in case you needed it):

    Attachment 71958

    Here are the event id logs:

    Attachment 71959

    Attachment 71960
      My ComputerSystem Spec
  6.    28 Mar 2016 #6
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    The reason why I can't find anything is probably because it isn't an event that is collected by the DM Log Collector, look at the time.
    Event ID 5
    Looking at the log name, WHEA, I have already suggested a possible solution for it. The log itself doesn't contain useful information to suggest something extra so I'll need your feedback on this later.
    Code:
    Log Name:      Microsoft-Windows-Kernel-WHEA/OperationalSource:        Microsoft-Windows-Kernel-WHEA
    Date:          3/28/2016 9:57:29 AM
    Event ID:      5
    Task Category: None
    Level:         Information
    Keywords:      
    User:          SYSTEM
    Computer:      TheDude
    Description:
    The time of the other logs, but nothing between it.
    Code:
    Event[4092]:  Log Name: System
      Source: Microsoft-Windows-Dhcp-Client
      Date: 2016-03-28T09:57:12.575
      Event ID: 50037
      Task: Service State Event
      Level: Information
      Opcode: ServiceStop
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: TheDude
      Description: 
    DHCPv4 client service is stopped. ShutDown Flag value is 1
    
    
    Event[4093]:
      Log Name: System
      Source: EventLog
      Date: 2016-03-28T09:57:33.621
      Event ID: 6009
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: TheDude
      Description: 
    Microsoft (R) Windows (R) 10.00. 10586  Multiprocessor Free.
    But as I already mentioned, event ID 20 is nothing to worry about, it is the event that tells you if your system did or did not shut down proper.
      My ComputersSystem Spec
  7.    28 Mar 2016 #7
    Join Date : Mar 2016
    Posts : 5
    WIndows 10
    Thread Starter

    Thanks so much for all your help, and reassurance, it's greatly appreciated what you do.
      My ComputerSystem Spec

 


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