1.    26 Mar 2016 #1
    Join Date : Mar 2016
    Ottawa
    Posts : 3
    Windows 10 v1511 build 10586.164

    BSOD - with DPC Watchdog violation plus Driver Power State Failure


    Sigh... a brand new build on new components. Have a dual boot - works brilliantly in Win 7 (no errors) but fails mostly upon boot up in Win 10.

    Crash dump analysis shows 7 dump files with 6 DPC Watchdog violations and 1 one Driver Power State Failure. Using WhoCrashed shows module ntkrnlmp.exe as likely culprit.

    I am at a loss. Machine works great in Win 7 but is all sadness and woe in Win 10.

    The debug file is loaded - and now?

    Your help will be appreciated.
      My ComputerSystem Spec
  2.    26 Mar 2016 #2
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Hi askelly35,

    Welcome to the 10forums

    The crashes seem to be caused by 2 very old drivers which are from your Ideazon Merc Stealth USB Human Interface Device keyboard.
    My suggestion is to update the drivers or remove the keyboard.
    Driver Reference Table - Alpham164.sys
    Driver Reference Table - Alpham264.sys
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, ffffe0012a2d9060, ffffd000ed79d890, ffffe001295d20d0}
    
    Unable to load image Alpham164.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Alpham164.sys
    *** ERROR: Module load completed but symbols could not be loaded for Alpham164.sys
    Implicit thread is now ffffe001`25114040
    Probably caused by : Alpham164.sys ( Alpham164+6ba1 )
    
    1: kd> lmvm Alpham164
    Browse full module list
    start             end                 module name
    fffff801`6ae70000 fffff801`6ae7cf00   Alpham164 T (no symbols)           
        Loaded symbol image file: Alpham164.sys
        Image path: Alpham164.sys
        Image name: Alpham164.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Jul 23 09:57:03 2007 (46A45F4F)
        CheckSum:         000134FC
        ImageSize:        0000CF00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Code:
    Description	Ideazon Merc Stealth USB Human Interface Device
    Name	Enhanced (101- or 102-key)
    Layout	00000409
    PNP Device ID	USB\VID_1038&PID_0510&MI_00\7&377C53D&0&0000
    Number of Function Keys	12
    Driver	c:\windows\system32\drivers\hidusb.sys (10.0.10586.0, 37.50 KB (38,400 bytes), 2015-10-30 3:17 AM)
      My ComputersSystem Spec
  3.    26 Mar 2016 #3
    Join Date : Mar 2016
    Ottawa
    Posts : 3
    Windows 10 v1511 build 10586.164
    Thread Starter

    Not my beloved keyboard at fault?


    Remove keyboard? But I love my keyboard.... well, maybe I will love it only in Win 7..

    Will give removal a try.

    (and thanks for such a quick response!!)
      My ComputerSystem Spec
  4.    26 Mar 2016 #4
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    The drivers of your keyboard are ~9 years old, outdated drivers may give various of problems, assuming the drivers aren't updated anymore the best suggestion I can give is to not use it in Windows 10.
      My ComputersSystem Spec
  5.    27 Mar 2016 #5
    Join Date : Mar 2016
    Ottawa
    Posts : 3
    Windows 10 v1511 build 10586.164
    Thread Starter

    Found some 'younger' drivers


    Well, a little googling and I found keyboard drivers that are Win7 vintage. So far no more BSOD

    I'm optimistic that this is the solve I needed.

    Thanks for pointing me in the right direction - would not have got there without you.

    Cheers..
      My ComputerSystem Spec
  6.    27 Mar 2016 #6
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro



    EDIT: the drivers needed at least an update, they were dated for Windows Vista.
      My ComputersSystem Spec

 


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