1.    25 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 7
    Windows 10 Professional

    BSOD USBXHCI.SYS when powering on computer first time each day


    Hi,

    Ive been getting BSOD's most days when I turn my computer on for the first time. After the BSOD it boots fine and does not crash again until the next day when the PC has been off for a while.

    The BSOD comes with a number of different messages, ive has SYSTEM_THREAD_EXCEPTION, BAD_POOL_CALLER, WDF_VIOLATION and IRQL_NOT_LESS_OR_EQUAL

    Any help in diagnosing the cause would be much appreciated.

    Thanks
    Last edited by cjorgens79; 12 Apr 2016 at 07:32.
      My ComputerSystem Spec
  2.    26 Mar 2016 #2
    Join Date : Sep 2015
    Hellsinki
    Posts : 383
    Windows 10 Home

    Hello Craig and welcome to 10forums!

    I had a look through and yeah most dumps point to the USBxHCI(Extensible Host Controller Interface) so I would like for you to use Intel's update tool:
    Intel Driver Update Utility

    Cheers, Boris
      My ComputerSystem Spec
  3.    26 Mar 2016 #3
    Join Date : Mar 2016
    Posts : 7
    Windows 10 Professional
    Thread Starter

    Hi Boris,

    Thanks for posting. I installed the Intel Driver Update Utility as suggested but when it scans for drivers it just comes back saying "No drivers were detected for your product". If I choose "Search Manually" or "Select a different product" it only lists Intel desktop boards, while i have an intel cpu and chipset, its an ASRock board. Also they dont list any Z170 boards in the Intel range either.

    Cheers
    Craig
      My ComputerSystem Spec
  4.    29 Mar 2016 #4
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    USB drivers are provided by the manufacturer of the mainboard, either as a standalone driver update or in the chipset drivers is my experience.
    ASRock > Z170 Extreme4

    For your CPU you need to have Intel, but not for the USB drivers
      My ComputersSystem Spec
  5.    29 Mar 2016 #5
    Join Date : Mar 2016
    Posts : 7
    Windows 10 Professional
    Thread Starter

    Quote Originally Posted by axe0 View Post
    USB drivers are provided by the manufacturer of the mainboard, either as a standalone driver update or in the chipset drivers is my experience.
    ASRock > Z170 Extreme4

    For your CPU you need to have Intel, but not for the USB drivers
    That's what I thought. I had already ensured all my drivers and bios from the manufacturer were up to date prior to posting here. So I take it then there is nothing I can do to fix this other than report this issue to the manufacturer?
      My ComputerSystem Spec
  6.    29 Mar 2016 #6
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    I'll have a look at the files, will post in a few minutes.
      My ComputersSystem Spec
  7.    29 Mar 2016 #7
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    The dumps are showing USB drivers from Windows, but this doesn't necessarily mean it is the USB drivers.
    With USB drivers there are a few options
    1. A device connected,
    2. USB ports,
    3. USB drivers.

    To troubleshoot this,
    • remove all USB devices except for mouse and keyboard
    • switch USB port of mouse and keyboard

    if any problem occurs, switch USB port again until you find out what exactly is the cause.
      My ComputersSystem Spec
  8.    29 Mar 2016 #8
    Join Date : Mar 2016
    Posts : 7
    Windows 10 Professional
    Thread Starter

    Ok thanks, I had tried with everything unplugged other than mouse/kb but it still occurred. Will try change ports and disable items from startup.
      My ComputerSystem Spec
  9.    29 Mar 2016 #9
    Join Date : Sep 2015
    Hellsinki
    Posts : 383
    Windows 10 Home

    Also noticed that there are no USB 3.0/3.1 drivers for W10 but you can find them for W7.
      My ComputerSystem Spec

 


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