1.    25 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 5
    Windows 10 Pro

    Brand new clean windows 10 install - BSOD


    I have run the tool and am attaching the file per the instructions. My computer is brand new and crashed while I was not even at my desk. I had nothing really "active" running. Hoping you guys can help me pinpoint what driver might be causing this. Thank you so much in advance for taking a look!
      My ComputerSystem Spec
  2.    25 Mar 2016 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,379
    Windows 10 Pro X64 16299.19

    Dump points to the Nvidia video driver for your GeForce GTX 970 as a a possible cause. Lots of problems with Windows 10 and nvidia drivers.

    Since this is a brand new computer, I'd recommend contacting the manufacturer or the place you bought it from and get them to fix it.

    Otherwise, try running Geforce Experience and see if it finds a better driver for you. Looks to me like you have the most recent available but
      My ComputersSystem Spec
  3.    26 Mar 2016 #3
    Join Date : Mar 2016
    Posts : 5
    Windows 10 Pro
    Thread Starter

    Thanks so much for your help. I built the PC myself so I'll be the one fixing it haha. I am on the latest driver, if the crash happens again, I'll roll back to a previous version to try and resolve. Thanks for checking out the dump file and letting me know the cause!
      My ComputerSystem Spec
  4.    28 Mar 2016 #4
    Join Date : Mar 2016
    Posts : 5
    Windows 10 Pro
    Thread Starter

    Ok so I updated to the latest driver released today and it happened again. This time I was playing overwatch when it happened. I have attached the latest bundle. Is it still the video driver?
      My ComputerSystem Spec
  5.    28 Mar 2016 #5
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,379
    Windows 10 Pro X64 16299.19

    This dump is from USBXHCI.SYS (Usb xHCI Compliant host controller).
    Driver is dated 10/29/2015 which isn't very old at all.

    I suggest going to the ASUSTEK web site. There are BIOS and Chipset updates available. Do the BIOS update then install the Chipset.
      My ComputersSystem Spec
  6.    28 Mar 2016 #6
    Join Date : Mar 2016
    Posts : 5
    Windows 10 Pro
    Thread Starter

    Thanks kindly, I'll do that and report back if it happens again!
      My ComputerSystem Spec
  7.    28 Mar 2016 #7
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,379
    Windows 10 Pro X64 16299.19

    Good luck.
      My ComputersSystem Spec
  8.    05 Apr 2016 #8
    Join Date : Mar 2016
    Posts : 5
    Windows 10 Pro
    Thread Starter

    Just reporting back on this, after a few more crashes, finally discovered that the cause was an FIIO USB DAC headphone amplifier I was using. After removing the FIIO USB amp and just connecting my headset directly to the sound ports on the mobo, and uninstalling the FIIO drivers, everything has been completely stable. No more crashes, no more errors, etc.

    Thanks for all the help!
      My ComputerSystem Spec
  9.    05 Apr 2016 #9
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,379
    Windows 10 Pro X64 16299.19

    Good work finding that one.

    I need to remember to ask people to remove all externally connected devices except mouse and keyboard when debugging.
      My ComputersSystem Spec
  10.    07 Apr 2016 #10
    Join Date : Mar 2016
    Posts : 111
    W10

    Quote Originally Posted by Ztruker View Post
    Good work finding that one.

    I need to remember to ask people to remove all externally connected devices except mouse and keyboard when debugging.
    +1 for me, need to do this myself.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
BSOD on clean install of Windows 10 Pro. Unknown Trigger, Need Help
I have received my first BSOD after a clean installation of Windows 10 Professional only after a couple hours of leaving it idle with a video game downloading in the background (via GOG Galaxy). I'm not sure what the trigger is. This has become all...
BSOD Crashes and Debugging
BSOD off clean install of Win10
After installing windows 10, I am unable to get past the option select screen for timezone/keyboard languages and such without a critical process failure/bsod. Often times I will not even get that far, and it will simply crash the moment it boots. I...
BSOD Crashes and Debugging
Clean install - random BSOD
Hey guys Did a clean install this morning. I am getting the error INTERNAL_POWER_ERROR and it BSODs/reboots. This happens every 30-40 mins. I have installed and updated all drivers and installed the latest BIOS revision (which I don't normally do...
BSOD Crashes and Debugging
Clean install BSOD during sleep?
Just did a clean install of Windows 10 pro x64 last night. Everything was going well it seemed. Installed all my essentials and drivers. I put my PC to sleep last night. Woke up this morning and my PC was turned on for some reason, checked event...
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 02:28.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums