Windows 10: Brand new clean windows 10 install - BSOD Solved

  1.    25 Mar 2016 #1

    Brand new clean windows 10 install - BSOD


    I have run the tool and am attaching the file per the instructions. My computer is brand new and crashed while I was not even at my desk. I had nothing really "active" running. Hoping you guys can help me pinpoint what driver might be causing this. Thank you so much in advance for taking a look!
      My ComputerSystem Spec


  2. Posts : 5,101
    Windows 10 Pro X64 15063.483
       25 Mar 2016 #2

    Dump points to the Nvidia video driver for your GeForce GTX 970 as a a possible cause. Lots of problems with Windows 10 and nvidia drivers.

    Since this is a brand new computer, I'd recommend contacting the manufacturer or the place you bought it from and get them to fix it.

    Otherwise, try running Geforce Experience and see if it finds a better driver for you. Looks to me like you have the most recent available but
      My ComputersSystem Spec

  3.    26 Mar 2016 #3

    Thanks so much for your help. I built the PC myself so I'll be the one fixing it haha. I am on the latest driver, if the crash happens again, I'll roll back to a previous version to try and resolve. Thanks for checking out the dump file and letting me know the cause!
      My ComputerSystem Spec

  4.    28 Mar 2016 #4

    Ok so I updated to the latest driver released today and it happened again. This time I was playing overwatch when it happened. I have attached the latest bundle. Is it still the video driver?
      My ComputerSystem Spec


  5. Posts : 5,101
    Windows 10 Pro X64 15063.483
       28 Mar 2016 #5

    This dump is from USBXHCI.SYS (Usb xHCI Compliant host controller).
    Driver is dated 10/29/2015 which isn't very old at all.

    I suggest going to the ASUSTEK web site. There are BIOS and Chipset updates available. Do the BIOS update then install the Chipset.
      My ComputersSystem Spec

  6.    28 Mar 2016 #6

    Thanks kindly, I'll do that and report back if it happens again!
      My ComputerSystem Spec


  7. Posts : 5,101
    Windows 10 Pro X64 15063.483
       28 Mar 2016 #7

    Good luck.
      My ComputersSystem Spec

  8.    05 Apr 2016 #8

    Just reporting back on this, after a few more crashes, finally discovered that the cause was an FIIO USB DAC headphone amplifier I was using. After removing the FIIO USB amp and just connecting my headset directly to the sound ports on the mobo, and uninstalling the FIIO drivers, everything has been completely stable. No more crashes, no more errors, etc.

    Thanks for all the help!
      My ComputerSystem Spec


  9. Posts : 5,101
    Windows 10 Pro X64 15063.483
       05 Apr 2016 #9

    Good work finding that one.

    I need to remember to ask people to remove all externally connected devices except mouse and keyboard when debugging.
      My ComputersSystem Spec

  10.    07 Apr 2016 #10

    Ztruker said: View Post
    Good work finding that one.

    I need to remember to ask people to remove all externally connected devices except mouse and keyboard when debugging.
    +1 for me, need to do this myself.
      My ComputerSystem Spec


 

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