Windows 10: 6 diiferent bsod at random times im so confused ugh i am such a noob. Solved


  1. Posts : 7
    Windows 10 Pro 64bit
       25 Mar 2016 #1

    6 diiferent bsod at random times im so confused ugh i am such a noob.


    So i recently built a new computer and everything was going fine until i started getting bsod's. i cant remember exactly when these started happening so i wouldn't know what i did to cause them and at the time i really didn't know anything about diagnosing bsod and fixing them (still don't tbh). They normally happen when demanding games so i thought maybe my gpu was overheating or something but the temps look fine on msi afterburner. Sometimes i will get a crash and no bsod and sometimes i go straight to bsod and sometimes i only get bsod after restart or hitting reset button on pc.

    anyway i hope someone can help me and sorry if this has been asked before, this is my first time here.
      My ComputerSystem Spec


  2. Posts : 13,348
    Windows 10 Pro
       25 Mar 2016 #2

    First of all, remove all overclocking, this is very important because overclocking pushes the component what may causes problems when a system is unstable.

    Please make sure that you update your BIOS to version 1501.

    I looked through the events gathering data about the crashes, because it appears some crashes didn't save a minidump.
    There is a 0x7A, 0x101, 2 0x1A and a 0x9C.
    I mention these because these are known as hardware crashes, unfortunately I won't get much out of the dumps about specific data for some components because the mssmbios.sys isn't loaded.
    Code:
    sysinfo: could not find necessary interfaces.
    sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
    This is the reason why I ask for more details about your hardware via CPU-Z below.

    Another suggestion is to temporary remove Avast and use Windows Defender as alternative
    343783-avast-uninstall-completely.html
    Code:
    0: kd> k
     # Child-SP          RetAddr           Call Site
    00 ffffd000`3da4a248 fffff803`819de2e9 nt!KeBugCheckEx
    01 ffffd000`3da4a250 fffff803`819ddbfc nt!KiBugCheckDispatch+0x69
    02 ffffd000`3da4a390 fffff803`819d980d nt!KiSystemServiceHandler+0x7c
    03 ffffd000`3da4a3d0 fffff803`81896139 nt!RtlpExecuteHandlerForException+0xd
    04 ffffd000`3da4a400 fffff803`818945a8 nt!RtlDispatchException+0x429
    05 ffffd000`3da4ab00 fffff803`819de3c2 nt!KiDispatchException+0x144
    06 ffffd000`3da4b1e0 fffff803`819dcaa1 nt!KiExceptionDispatch+0xc2
    07 ffffd000`3da4b3c0 fffff803`81905a14 nt!KiPageFault+0x221
    08 ffffd000`3da4b550 fffff803`81cb56ee nt!RtlEqualSid+0x4
    09 ffffd000`3da4b580 fffff803`81cb5424 nt!PsOpenProcess+0x2be
    0a ffffd000`3da4b8b0 fffff800`5442b0a3 nt!NtOpenProcess+0x24
    0b ffffd000`3da4b8f0 00000000`00002190 aswSnx+0x2b0a3
    0c ffffd000`3da4b8f8 ffffd000`3da4ba80 0x2190
    0d ffffd000`3da4b900 ffffd000`3da4b9a8 0xffffd000`3da4ba80
    0e ffffd000`3da4b908 00000000`00e6dfc8 0xffffd000`3da4b9a8
    0f ffffd000`3da4b910 00000000`00000000 0xe6dfc8
    Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs
    • CPU
    • Mainboard
    • Memory
    • SPD*
    • Graphics

    *SPD shows the details of each module, you can show the details by choosing different slots in the left upper corner.
    Please make screenshots of each module.

    Please post each screenshot in your next reply/replies.
      My ComputersSystem Spec


  3. Posts : 7
    Windows 10 Pro 64bit
    Thread Starter
       25 Mar 2016 #3

    Thanks so much for your help, i removed all overclocking and used the tool to remove avast as well. should i send the screenshots of cpuid before or after i update bios? (I'm currently waiting foe USB stick from amazon).
      My ComputerSystem Spec


  4. Posts : 13,348
    Windows 10 Pro
       25 Mar 2016 #4

    should i send the screenshots of cpuid before or after i update bios?
    Doesn't matter, the important part is the hardware :)
      My ComputersSystem Spec


  5. Posts : 7
    Windows 10 Pro 64bit
    Thread Starter
       25 Mar 2016 #5

    Ok here are the screen-shots from cpuid, i'll update the bios in a couple days when i have the usb stick. btw the two latest versions available for download from asus are 1402 and 1504 i cant see a 1501 download....dont know if you made a typo or i should be looking somewhere else for it?
      My ComputerSystem Spec


  6. Posts : 7
    Windows 10 Pro 64bit
    Thread Starter
       25 Mar 2016 #6

    rest of the screenshots (could only do 5 at a time)


    ...
      My ComputerSystem Spec


  7. Posts : 13,348
    Windows 10 Pro
       26 Mar 2016 #7

    btw the two latest versions available for download from asus are 1402 and 1504 i cant see a 1501 download....dont know if you made a typo or i should be looking somewhere else for it?
    That was a typo
      My ComputersSystem Spec


  • Posts : 7
    Windows 10 Pro 64bit
    Thread Starter
       31 Mar 2016 #8

    thanks ever so much, since de-clocking the system i have had no bsod's. althogh i did have "display driver stopped working and recovered" crash at one point but it was no big deal.

    today i have updated bios to latest version and i wonder now if i can start to overclock the system again, i used asus ai suite before to overclock the cpu but maybe leaving it to do it all by itself wasnt a good idea and it caused these problems? maybe i should do manual overclock instead.

    Thanks once again axe0. you're a life saver
      My ComputerSystem Spec


  • Posts : 13,348
    Windows 10 Pro
       31 Mar 2016 #9

    For stable overclocking you better start a new thread at PC Custom Builds and Overclocking - Windows 10 Forums :)
      My ComputersSystem Spec


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