Windows 10: BSOD's More and More Common Don't Know of Cause... Solved


  1. Posts : 21
    Windows 10 Education Preview Version 1607 64-bit
       25 Mar 2016 #1

    BSOD's More and More Common Don't Know of Cause...


    Well, something must have changed since Windows updated, as I'm now getting very frequent BSOD's again. I once even got a BSOD, restarted and before the computer even started up, I got another BSOD...

    Here's the requested data: JOSHDESKTOP-2016_07_14_(木)_173041_19.zip

    Not sure what more to say, I am running the Windows 10 Preview Build 14379, but I don't think that's the cause.
    Any idea of how to solve this problem? Thank you!

    Hello,

    I usually never get BSOD's or if I do, it's once in a year so I don't bother and I have almost no experience with them, but I started out getting them once every few weeks, then once a week, then once every couple days, then once a day, and I have gotten about 4 today... I tried to figure out the problem by looking in Event Viewer and trying to modify permissions of the APPID which seems to be Cortana, but couldn't find the APPID in Component Services.

    Here's the log info: Attachment 71281

    I'm concerned that the computer may crash again soon, so I'm sorry if this is quickly and badly written, but I can't figure out the cause and it's getting to be a huge issue. I don't think this is simply an issue with running the preview build of Windows as the first few BSOD's occurred prior to updating to the preview builds.

    Can someone help me solve this problem? Thank you!
    Last edited by WolfLeader116; 14 Jul 2016 at 19:53.
      My ComputerSystem Spec


  2. Posts : 11,522
    Windows 10 Pro
       25 Mar 2016 #2

    Hi WolfLeader116,

    Welcome to the 10forums

    In the dumps I have analysed there is 1 driver flagged, but I noticed a thing.
    The driver that caused 1 of the crashes is the Realtek GBE Family controller driver, but given the stacks of other dumps which shows Windows USB drivers and Windows network drivers I am suspicious about another network device which is "802.11n USB Wireless LAN Card".
    Given its name and the background of USB network adapters causing problems when network drivers are being flagged I would suggest to update the drivers of this device via the company that provides them or remove this device.
    Code:
    1: kd> k
     # Child-SP          RetAddr           Call Site
    00 ffff980c`fc7762e8 fffff800`e3cb429b nt!KeBugCheckEx
    01 ffff980c`fc7762f0 fffff808`5add133b nt!ExAllocatePoolWithTag+0x128b
    02 ffff980c`fc7763e0 fffff808`5add696a Ndu!PplGenericAllocateFunction+0x3b
    03 ffff980c`fc776420 fffff808`5add3110 Ndu!NduInterfaceStatsAllocateForProcessStats+0x5a
    04 ffff980c`fc776460 fffff808`5add2a1f Ndu!NduHandleNblContextRemoved+0x5e0
    05 ffff980c`fc776570 fffff808`597111f0 Ndu!NduNblNotifyCallback+0xdf
    06 ffff980c`fc7765d0 fffff808`5941608f fwpkclnt!FwppNetBufferListEventNotify+0xc0
    07 ffff980c`fc7766b0 fffff808`59ccca17 NETIO!WfpNblInfoCleanup+0x4f
    08 ffff980c`fc7766f0 fffff808`594bddca ndis!NdisFreeNetBufferList+0x127
    09 ffff980c`fc776770 fffff808`594013e4 tcpip!UdpSendMessagesDatagramsComplete+0xfa
    0a ffff980c`fc7767d0 fffff808`594bc39b NETIO!NetioDereferenceNetBufferListChain+0xf4
    0b ffff980c`fc776890 fffff808`59cc177b tcpip!FlSendNetBufferListChainComplete+0x5b
    0c ffff980c`fc7768c0 fffff808`59cc1c8c ndis!ndisMSendCompleteNetBufferListsInternal+0x13b
    0d ffff980c`fc776990 fffff808`5ed74169 ndis!NdisMSendNetBufferListsComplete+0x22c
    0e ffff980c`fc776a90 ffffd884`c42c11a0 rt640x64+0x14169
    0f ffff980c`fc776a98 ffffd884`c751b640 0xffffd884`c42c11a0
    10 ffff980c`fc776aa0 ffffd884`c751b640 0xffffd884`c751b640
    11 ffff980c`fc776aa8 00000000`00000002 0xffffd884`c751b640
    12 ffff980c`fc776ab0 00000000`00000000 0x2
    
    1: kd> lmvm rt640x64
    Browse full module list
    start             end                 module name
    fffff808`5ed60000 fffff808`5edf4000   rt640x64 T (no symbols)           
        Loaded symbol image file: rt640x64.sys
        Image path: \SystemRoot\System32\drivers\rt640x64.sys
        Image name: rt640x64.sys
        Browse all global symbols  functions  data
        Timestamp:        Thu Jan 21 09:17:40 2016 (56A09424)
        CheckSum:         0009D926
        ImageSize:        00094000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    
    0: kd> k
     # Child-SP          RetAddr           Call Site
    00 fffff803`74c558a8 fffff803`731cc2e9 nt!KeBugCheckEx
    01 fffff803`74c558b0 fffff803`731cc650 nt!KiBugCheckDispatch+0x69
    02 fffff803`74c559f0 fffff803`731cb673 nt!KiFastFailDispatch+0xd0
    03 fffff803`74c55bd0 fffff801`fb4dfe81 nt!KiRaiseSecurityCheckFailure+0xf3
    04 fffff803`74c55d60 fffff801`fb6874bf USBPORT!USBPORT_Dispatch+0x107c1
    05 fffff803`74c55dc0 fffff801`fb691af3 usbhub!UsbhPdoInternalDeviceControl+0x1ef
    06 fffff803`74c55e30 fffff801`fad6169e usbhub!UsbhGenDispatch+0x43
    07 fffff803`74c55e60 fffff801`fad614d4 usbccgp!DispatchPdoUrb+0x16e
    08 fffff803`74c55f80 fffff801`fad611b1 usbccgp!DispatchPdoInternalDeviceControl+0x84
    09 fffff803`74c55fe0 fffff801`fad912a8 usbccgp!USBC_Dispatch+0x1b1
    0a fffff803`74c560a0 fffff801`fada2222 hidusb!HumInternalIoctl+0x2a8
    0b fffff803`74c56390 fffff801`fada2000 HIDCLASS!HidpSubmitInterruptRead+0x152
    0c fffff803`74c56410 fffff803`73129240 HIDCLASS!HidpInterruptReadComplete+0x750
    0d fffff803`74c564f0 fffff801`fb4c56ff nt!IopfCompleteRequest+0x300
    0e fffff803`74c56610 fffff801`fb4c4dde USBPORT!USBPORT_Core_iCompleteDoneTransfer+0x82f
    0f fffff803`74c568b0 fffff801`fb4c2908 USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x21e
    10 fffff803`74c56910 fffff801`fb4cc165 USBPORT!USBPORT_Core_UsbIocDpc_Worker+0x238
    11 fffff803`74c56980 fffff803`730ced6b USBPORT!USBPORT_Xdpc_Worker_IocDpc+0x205
    12 fffff803`74c56a00 fffff803`730ce468 nt!KiExecuteAllDpcs+0x28b
    13 fffff803`74c56b50 fffff803`731c429a nt!KiRetireDpcList+0xe8
    14 fffff803`74c56da0 00000000`00000000 nt!KiIdleLoop+0x5a
    
    
    0: kd> k
     # Child-SP          RetAddr           Call Site
    00 fffff802`df46a878 fffff802`dd9bc2e9 nt!KeBugCheckEx
    01 fffff802`df46a880 fffff802`dd9ba907 nt!KiBugCheckDispatch+0x69
    02 fffff802`df46a9c0 fffff803`82371dc0 nt!KiPageFault+0x247
    03 fffff802`df46ab58 fffff803`824472d2 NETIO!RtlGetNextExpirationTimerWheelTick
    04 fffff802`df46ab60 fffff802`dd8be987 tcpip!IppTimeout+0x422
    05 fffff802`df46ad60 fffff802`dd9b62c5 nt!KiRetireDpcList+0x607
    06 fffff802`df46afb0 fffff802`dd9b60d0 nt!KxRetireDpcList+0x5
    07 ffff890a`4f10dc00 00000000`00000000 nt!KiDispatchInterruptContinue
    
    
    Name	[00000003] 802.11n USB Wireless LAN Card
    Adapter Type	Ethernet 802.3
    Product Type	802.11n USB Wireless LAN Card
    Installed	Yes
    PNP Device ID	USB\VID_148F&PID_5370\1.0
    Last Reset	2016/03/24 (木) 11:50 午後
    Index	3
    Service Name	netr28ux
    IP Address	Not Available
    IP Subnet	Not Available
    Default IP Gateway	Not Available
    DHCP Enabled	Yes
    DHCP Server	Not Available
    DHCP Lease Expires	Not Available
    DHCP Lease Obtained	Not Available
    MAC Address	‪00:0F:60:01:C6:0C‬
    Driver	c:\windows\system32\drivers\netr28ux.sys (5.1.16.0, 2.09 MB (2,196,480 bytes), 2016/02/19 (金) 5:39 午前)
      My ComputersSystem Spec


  3. Posts : 21
    Windows 10 Education Preview Version 1607 64-bit
    Thread Starter
       25 Mar 2016 #3

    axe0 said: View Post
    Hi WolfLeader116,

    Welcome to the 10forums

    In the dumps I have analysed there is 1 driver flagged, but I noticed a thing.
    The driver that caused 1 of the crashes is the Realtek GBE Family controller driver, but given the stacks of other dumps which shows Windows USB drivers and Windows network drivers I am suspicious about another network device which is "802.11n USB Wireless LAN Card".
    Given its name and the background of USB network adapters causing problems when network drivers are being flagged I would suggest to update the drivers of this device via the company that provides them or remove this device.
    Code:
    1: kd> k
     # Child-SP          RetAddr           Call Site
    00 ffff980c`fc7762e8 fffff800`e3cb429b nt!KeBugCheckEx
    01 ffff980c`fc7762f0 fffff808`5add133b nt!ExAllocatePoolWithTag+0x128b
    02 ffff980c`fc7763e0 fffff808`5add696a Ndu!PplGenericAllocateFunction+0x3b
    03 ffff980c`fc776420 fffff808`5add3110 Ndu!NduInterfaceStatsAllocateForProcessStats+0x5a
    04 ffff980c`fc776460 fffff808`5add2a1f Ndu!NduHandleNblContextRemoved+0x5e0
    05 ffff980c`fc776570 fffff808`597111f0 Ndu!NduNblNotifyCallback+0xdf
    06 ffff980c`fc7765d0 fffff808`5941608f fwpkclnt!FwppNetBufferListEventNotify+0xc0
    07 ffff980c`fc7766b0 fffff808`59ccca17 NETIO!WfpNblInfoCleanup+0x4f
    08 ffff980c`fc7766f0 fffff808`594bddca ndis!NdisFreeNetBufferList+0x127
    09 ffff980c`fc776770 fffff808`594013e4 tcpip!UdpSendMessagesDatagramsComplete+0xfa
    0a ffff980c`fc7767d0 fffff808`594bc39b NETIO!NetioDereferenceNetBufferListChain+0xf4
    0b ffff980c`fc776890 fffff808`59cc177b tcpip!FlSendNetBufferListChainComplete+0x5b
    0c ffff980c`fc7768c0 fffff808`59cc1c8c ndis!ndisMSendCompleteNetBufferListsInternal+0x13b
    0d ffff980c`fc776990 fffff808`5ed74169 ndis!NdisMSendNetBufferListsComplete+0x22c
    0e ffff980c`fc776a90 ffffd884`c42c11a0 rt640x64+0x14169
    0f ffff980c`fc776a98 ffffd884`c751b640 0xffffd884`c42c11a0
    10 ffff980c`fc776aa0 ffffd884`c751b640 0xffffd884`c751b640
    11 ffff980c`fc776aa8 00000000`00000002 0xffffd884`c751b640
    12 ffff980c`fc776ab0 00000000`00000000 0x2
    
    1: kd> lmvm rt640x64
    Browse full module list
    start             end                 module name
    fffff808`5ed60000 fffff808`5edf4000   rt640x64 T (no symbols)           
        Loaded symbol image file: rt640x64.sys
        Image path: \SystemRoot\System32\drivers\rt640x64.sys
        Image name: rt640x64.sys
        Browse all global symbols  functions  data
        Timestamp:        Thu Jan 21 09:17:40 2016 (56A09424)
        CheckSum:         0009D926
        ImageSize:        00094000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    
    0: kd> k
     # Child-SP          RetAddr           Call Site
    00 fffff803`74c558a8 fffff803`731cc2e9 nt!KeBugCheckEx
    01 fffff803`74c558b0 fffff803`731cc650 nt!KiBugCheckDispatch+0x69
    02 fffff803`74c559f0 fffff803`731cb673 nt!KiFastFailDispatch+0xd0
    03 fffff803`74c55bd0 fffff801`fb4dfe81 nt!KiRaiseSecurityCheckFailure+0xf3
    04 fffff803`74c55d60 fffff801`fb6874bf USBPORT!USBPORT_Dispatch+0x107c1
    05 fffff803`74c55dc0 fffff801`fb691af3 usbhub!UsbhPdoInternalDeviceControl+0x1ef
    06 fffff803`74c55e30 fffff801`fad6169e usbhub!UsbhGenDispatch+0x43
    07 fffff803`74c55e60 fffff801`fad614d4 usbccgp!DispatchPdoUrb+0x16e
    08 fffff803`74c55f80 fffff801`fad611b1 usbccgp!DispatchPdoInternalDeviceControl+0x84
    09 fffff803`74c55fe0 fffff801`fad912a8 usbccgp!USBC_Dispatch+0x1b1
    0a fffff803`74c560a0 fffff801`fada2222 hidusb!HumInternalIoctl+0x2a8
    0b fffff803`74c56390 fffff801`fada2000 HIDCLASS!HidpSubmitInterruptRead+0x152
    0c fffff803`74c56410 fffff803`73129240 HIDCLASS!HidpInterruptReadComplete+0x750
    0d fffff803`74c564f0 fffff801`fb4c56ff nt!IopfCompleteRequest+0x300
    0e fffff803`74c56610 fffff801`fb4c4dde USBPORT!USBPORT_Core_iCompleteDoneTransfer+0x82f
    0f fffff803`74c568b0 fffff801`fb4c2908 USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x21e
    10 fffff803`74c56910 fffff801`fb4cc165 USBPORT!USBPORT_Core_UsbIocDpc_Worker+0x238
    11 fffff803`74c56980 fffff803`730ced6b USBPORT!USBPORT_Xdpc_Worker_IocDpc+0x205
    12 fffff803`74c56a00 fffff803`730ce468 nt!KiExecuteAllDpcs+0x28b
    13 fffff803`74c56b50 fffff803`731c429a nt!KiRetireDpcList+0xe8
    14 fffff803`74c56da0 00000000`00000000 nt!KiIdleLoop+0x5a
    
    
    0: kd> k
     # Child-SP          RetAddr           Call Site
    00 fffff802`df46a878 fffff802`dd9bc2e9 nt!KeBugCheckEx
    01 fffff802`df46a880 fffff802`dd9ba907 nt!KiBugCheckDispatch+0x69
    02 fffff802`df46a9c0 fffff803`82371dc0 nt!KiPageFault+0x247
    03 fffff802`df46ab58 fffff803`824472d2 NETIO!RtlGetNextExpirationTimerWheelTick
    04 fffff802`df46ab60 fffff802`dd8be987 tcpip!IppTimeout+0x422
    05 fffff802`df46ad60 fffff802`dd9b62c5 nt!KiRetireDpcList+0x607
    06 fffff802`df46afb0 fffff802`dd9b60d0 nt!KxRetireDpcList+0x5
    07 ffff890a`4f10dc00 00000000`00000000 nt!KiDispatchInterruptContinue
    
    
    Name    [00000003] 802.11n USB Wireless LAN Card
    Adapter Type    Ethernet 802.3
    Product Type    802.11n USB Wireless LAN Card
    Installed    Yes
    PNP Device ID    USB\VID_148F&PID_5370\1.0
    Last Reset    2016/03/24 (木) 11:50 午後
    Index    3
    Service Name    netr28ux
    IP Address    Not Available
    IP Subnet    Not Available
    Default IP Gateway    Not Available
    DHCP Enabled    Yes
    DHCP Server    Not Available
    DHCP Lease Expires    Not Available
    DHCP Lease Obtained    Not Available
    MAC Address    ‪00:0F:60:01:C6:0C‬
    Driver    c:\windows\system32\drivers\netr28ux.sys (5.1.16.0, 2.09 MB (2,196,480 bytes), 2016/02/19 (金) 5:39 午前)
    I can't remove the WiFi adapter or get another one as my other one is used by a different computer and can't disconnect Ethernet, but I have tried updating the driver from here as it is the extra adapter I have from my RaspberryPi... I haven't had a crash yet, but the computer hasn't been running for very long. If I get another BSOD, should I just add a new log file to this post?

    Thank you for your help! I hope it works.
      My ComputerSystem Spec


  4. Posts : 11,522
    Windows 10 Pro
       26 Mar 2016 #4

    If I get another BSOD, should I just add a new log file to this post?
    How else would I know what causes the crash?
      My ComputersSystem Spec


  5. Posts : 21
    Windows 10 Education Preview Version 1607 64-bit
    Thread Starter
       26 Mar 2016 #5

    axe0 said: View Post
    How else would I know what causes the crash?
    Well it didn't crash all day yesterday! I'd personally like at least a week of no crashes before I assume the problem's gone though. But so far, I've done everything I could think of I was doing when it had a BSOD for in case some other program triggered the crashes and nothing!
      My ComputerSystem Spec


  6. Posts : 11,522
    Windows 10 Pro
       26 Mar 2016 #6

    Looking at the frequency of the crashes in the past week I would suggest to see for a few days how it goes, but if you would like to take a week, no problem
      My ComputersSystem Spec


  7. Posts : 21
    Windows 10 Education Preview Version 1607 64-bit
    Thread Starter
       29 Mar 2016 #7

    axe0 said: View Post
    Looking at the frequency of the crashes in the past week I would suggest to see for a few days how it goes, but if you would like to take a week, no problem
    Well I haven't had a single crash for the last 4 days since I had gotten 3 or 4 all on one day!

    Thank you so much for your help! You are great at helping people to solve these BSODs and I have never before had as much support as you have given me anywhere else! Thank you again and have a great day!
      My ComputerSystem Spec


  8. Posts : 21
    Windows 10 Education Preview Version 1607 64-bit
    Thread Starter
       14 Jul 2016 #8

    Well, something must have changed since Windows updated, as I'm now getting very frequent BSOD's again. I once even got a BSOD, restarted and before the computer even started up, I got another BSOD...

    Here's the requested data: Attachment 90193

    Not sure what more to say, I am running the Windows 10 Preview Build 14379, but I don't think that's the cause.
    Any idea of how to solve this problem? Thank you!
      My ComputerSystem Spec


  9. Posts : 11,522
    Windows 10 Pro
       15 Jul 2016 #9

    Please create a new thread, this thread is a few months old.
      My ComputersSystem Spec


 

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