Windows 10: Frequent crashes

  1.    24 Mar 2016 #1

    Frequent crashes


    My T420s crashes at least once a week. Has been doing so for a long time. I'm sending the analysis files along with this post. Thanks in advance.
      My System SpecsSystem Spec

  2. axe0's Avatar
    Posts : 11,031
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       24 Mar 2016 #2

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Drivertoolkit, please remove them as it may cause trouble.


    The crash, the only one that has been saved, is caused by an outdated driver of 1 of your audio devices.
    If updating is possible, try it, else you should remove it.
    Code:
    2: kd> lmvm jaksta_va
    Browse full module list
    start             end                 module name
    fffff800`3e150000 fffff800`3e167280   jaksta_va T (no symbols)           
        Loaded symbol image file: jaksta_va.sys
        Image path: \SystemRoot\system32\DRIVERS\jaksta_va.sys
        Image name: jaksta_va.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed Apr 11 11:29:19 2012 (4F854EEF)
        CheckSum:         000207F4
        ImageSize:        00017280
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    Name	Digital Video Recorder
    Manufacturer	Jaksta Technologies
    Status	OK
    PNP Device ID	ROOT\MEDIA\0011
    Driver	c:\windows\system32\drivers\jaksta_va.sys (1.3.1.188, 101.38 KB (103,816 bytes), 12/8/2014 9:58 PM)
      My System SpecsSystem Spec

  3.    03 Apr 2016 #3

    Crashed again


    Instead of updating or removing the bad driver, I disable it. Is that enough? I didn't have a crash for a whole week. Then, after a good week, I had another crash. When I try to upload the latest .dmp file, I get an error message saying that it's an invalid file.
    Thanks.

    axe0 said: View Post
    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Drivertoolkit, please remove them as it may cause trouble.


    The crash, the only one that has been saved, is caused by an outdated driver of 1 of your audio devices.
    If updating is possible, try it, else you should remove it.
    Code:
    2: kd> lmvm jaksta_va
    Browse full module list
    start             end                 module name
    fffff800`3e150000 fffff800`3e167280   jaksta_va T (no symbols)           
        Loaded symbol image file: jaksta_va.sys
        Image path: \SystemRoot\system32\DRIVERS\jaksta_va.sys
        Image name: jaksta_va.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed Apr 11 11:29:19 2012 (4F854EEF)
        CheckSum:         000207F4
        ImageSize:        00017280
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    Name    Digital Video Recorder
    Manufacturer    Jaksta Technologies
    Status    OK
    PNP Device ID    ROOT\MEDIA\0011
    Driver    c:\windows\system32\drivers\jaksta_va.sys (1.3.1.188, 101.38 KB (103,816 bytes), 12/8/2014 9:58 PM)
      My System SpecsSystem Spec

  4. axe0's Avatar
    Posts : 11,031
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       03 Apr 2016 #4

    You can't upload .dmp files directly because they aren't supported, this is a reason why a BSOD Posting Instructions topic has been created.
      My System SpecsSystem Spec

  5.    03 Apr 2016 #5

    The new diagnostic report


    I forgot about the procedure for uploading diagnostics. I've attached the new diagnostic report to this email. Thank you.

    axe0 said: View Post
    You can't upload .dmp files directly because they aren't supported, this is a reason why a BSOD Posting Instructions topic has been created.
      My System SpecsSystem Spec

  6. axe0's Avatar
    Posts : 11,031
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       03 Apr 2016 #6

    IObit is causing the crash, not really a surprise to me because IObit software is known for causing problems.
    My recommendation is to get rid of IObit software.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {ffffffffffffffd0, 2, fffff80031313c4e, 0}
    
    *** WARNING: Unable to verify timestamp for pffilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for pffilter.sys
    
    Could not read faulting driver name
    Probably caused by : pffilter.sys ( pffilter+32df )
    
    Followup:     MachineOwner
    
    0: kd> lmvm pffilter
    Browse full module list
    start             end                 module name
    fffff800`f3f40000 fffff800`f3f68000   pffilter T (no symbols)           
        Loaded symbol image file: pffilter.sys
        Image path: \??\C:\Program Files (x86)\IObit\Protected Folder\pffilter.sys
        Image name: pffilter.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Nov 19 03:07:18 2012 (50A99456)
        CheckSum:         000186DB
        ImageSize:        00028000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec


 

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