Windows 10: EVENT 41 Kernel Power after the PC shuts itself down

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  1.    23 Mar 2016 #1

    EVENT 41 Kernel Power after the PC shuts itself down


    My issue started 2 weeks ago. The computer would just shut off and would not turn back on via the power button on the front panel. I would switch the power switch on the PSU of then back on and the PC would turn itself on again. There is no BSOD with this error.

    It would happen at random. Sometimes back to back or it would go 3 days and it didn't matter what the PC was doing; heavy gaming, 3D modeling, or just sitting idle.

    My initial research on Google often mentioned this error with a bad or failing PSU.

    So, on 3/19/16 I purchased a brand new EVGA 750 P2 Supernova

    Everything was good until just now. I was watching some YouTube videos and she went off.

    So, now I am lost at where to look. I'm sure the PSU is good, well, 99.9% sure since it is new.

    The only thing I tried was to set the BIOS back to default optimized settings.

    I'm considering a full reformat but I am hoping someone may have some other information on this Event Error and things I could try or test.

    Below is the error info.

    Code:
    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          3/19/2016 4:49:28 AM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (70368744177664),(2)
    User:          SYSTEM
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>3</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000400000000002</Keywords>
        <TimeCreated SystemTime="2016-03-19T08:49:28.688546300Z" />
        <EventRecordID>6276</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>Rapture</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">0</Data>
        <Data Name="BugcheckParameter1">0x0</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">0</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
        <Data Name="BootAppStatus">0</Data>
      </EventData>
    </Event>
      My ComputerSystem Spec


  2. Posts : 12,286
    Windows 10 Pro
       24 Mar 2016 #2

    There are some causes, more than I know, for this issue.
    These I do know

    • Circuit problem, meaning a component is faulty because the power isn't going proper through it.
    • Scheduled task corrupted, this can be ruled out by disabling all non-microsoft tasks with Ccleaner.
    • High temperature protection, system protecting itself with a shutdown when a component has reached a certain temperature, this is normally defined in the BIOS,
    • The 3.3v, 5v and 12v values are improper,
    • Improper seated component, this is almost the same as a circuit problem.


    For a first step please check in the BIOS for the 3.3v, 5v and 12v values and let me know what they are.

    Please fill in your system specs, this makes it easier for us to look up your system specs to provide better help
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling system and other used stuff. PSU, cooling system and other used stoff are not mentioned in the tool.
    How to fill in your system specs:

      My ComputersSystem Spec

  3.    24 Mar 2016 #3

    Thanks for your response. I have updated my system specs with the info from the Systeminfo app you linked to.

    The voltage info you requested is as follows:
    3.3v = 3.288v
    5v = 4.992v
    12v = 12.097v

    I await further advice and/or instructions.

    I appreciate your time and help.
      My ComputerSystem Spec


  4. Posts : 12,286
    Windows 10 Pro
       24 Mar 2016 #4

    Is there anything in the BIOS that tells the system to shutdown when a certain temp has been reached?
      My ComputersSystem Spec

  5.    24 Mar 2016 #5

    Not to my knowledge. I did double check in the UEFI BIOS Utility just in case.

    I think that function has been deprecated maybe?

    I think modern CPUs or at least most throttle down on their own in order to cool down without having a shut down. I believe it will still shutdown if the temp just skyrockets so fast throttling isn't going to help.

    My research shows that on my FX-8350 the throttle point is 70c.

    I've never seen it near that high. It usually stays under 40c. Even while doing my graphic design work it fluctuates to above and below 40c. This info is based off the color of the Corsair logo on my Corsair H80i. It is set to be green upto 40c then it turns yellow, and at 60c it would turn red. (Are these temp readings accurate? I assume so but, I can't be positive)
      My ComputerSystem Spec


  6. Posts : 12,286
    Windows 10 Pro
       25 Mar 2016 #6

    My research shows that on my FX-8350 the throttle point is 70c.

    I've never seen it near that high.
    Is your system clean of dust?
    Is the thermal paste proper done?
      My ComputersSystem Spec

  7.    25 Mar 2016 #7

    I made written that in an unclear way. I was just stating that that throttle point is 70c and I have never seen temperatures close to that ever, not even now.

    I just woke up and the pc has been on overnight and the temp is 34.6c.

    Interestingly, I started this thread right after the last Event 41 incident, and since the time I started this thread, the pc has not done it again. Yet. Like I mentioned, sometimes it's it would happen back to back others it would go a couple days.

    Is it at all possible some Windows 10 update could have triggered this somehow in some weird way?
      My ComputerSystem Spec


  8. Posts : 12,286
    Windows 10 Pro
       25 Mar 2016 #8

    I made written that in an unclear way. I was just stating that that throttle point is 70c and I have never seen temperatures close to that ever, not even now.
    My questions stands

    Is it at all possible some Windows 10 update could have triggered this somehow in some weird way?
    Hard to say, we've done just a few troubleshooting possibilities of many possibilities.
    Is there anything you've done meanwhile that hasn't been mentioned?

    Please read BSOD Posting Instructions & How to upload files so I can have a better look at your system.
      My ComputersSystem Spec

  9.    25 Mar 2016 #9

    No problem.

    I built this system last year. All brand new parts of which the core parts are still in use. Those being; motherboard, CPU, and RAM. Also the Corsair H80i closed-door cooler was seated on the CPU at that time and has never been removed. The thermal paste was already on the waterblock/pump combo.

    That first build included AN Nvidia GTX 660 TI graphics card and the original PSU which was a Antec TruePower 850 (the PSU I thought was bad and switched out after I started getting the Event 41)

    Since the original build, I updated the graphics cards, first to a GTX 780 Classified Edition graphics card and then finally to the current GTX 980ti.

    And I added a couple solid state drives as the price per gig dropped.

    The insides of the pc are virtually dust free lol. Like, there isn't loose dust piled up or anything like that but there is some. It is the dust that will neither vacuum up or blow off.
      My ComputerSystem Spec


  10. Posts : 12,286
    Windows 10 Pro
       25 Mar 2016 #10

    As you've replaced/added a few things I'm curious if the cables are still proper seated, could you please check that
      My ComputersSystem Spec


 
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