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  1.    22 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 14
    Windows 10 64 bit 1511

    Computer BSODs all the time at booting. Critical_Service_Failed


    My problem is as follows:

    System configuration: SSD(Win 10 64bit 1511) + HDD (Storage, No OS), uefi enabled

    Today I have resumed my computer from hibernation and the first thing that came out was Avast notification to restart computer to finish installing an update. I have restarted but not through the option Avast gave me but restart when right clicking the start menu button because I needed to save my opened tabs in firefox. I am getting now constant BSODs with Critical_Service_Failed at windows blue logo and spinning dots animation when booting. Safe mode inaccesible, BSODs with 0xc0000021.

    Windows has already restored some restore point at the automatic diagnose process, after that I have manually restored another few days old one from updating directX-no effect, did not say that it failed.

    I booted Xubuntu Live from pendrive, booted fine and when I tried to open partition on SSD with windows it said that it's in an unsafe state/hibernated. I opened it read only, copied Minidump folder with 1 small 300KB dump file(is it strange, that it contained only 1 when I restarted and BSOD collected dump a few times?) and large 790MB MEMORY.dmp stored separately on the partition. BlueScreenView both red highlights ntoskrnl.exe.

    Wikisend: free file sharing service smaller one, tell me if you need the big one

    So, does the restart option when right clicking start menu in win 10 reboots clean or with some kind of fast boot hibernation automagic? Is there a key to press at booting or command for command line to enter when in advanced recovery options to skip restoring from hibernation(I would not risk deleting hiberfile.sys yet). All that assuming that windows wouldn't already try clean boot after a few crashes.

    If that's not the case, what could I try? Restore did not help, did not connect anything new, Xubuntu boots, it booted with win 10 fine today, this restart messed something apparently.
      My ComputerSystem Spec
  2.    22 Mar 2016 #2
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    Please read BSOD Posting Instructions & How to upload files

    So, does the restart option when right clicking start menu in win 10 reboots clean or with some kind of fast boot hibernation automagic? Is there a key to press at booting or command for command line to enter when in advanced recovery options to skip restoring from hibernation
    Restart does not include the hibernation part.
    You can't 'skip' hibernation part, you can disable it
    Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums
      My ComputersSystem Spec
  3.    22 Mar 2016 #3
    Join Date : Mar 2016
    Posts : 14
    Windows 10 64 bit 1511
    Thread Starter

    I cannot boot to windows to run this dump collecting program nor upload my dumps through the attachments:The following errors occurred:

    022116-5046-01.dmp: Invalid File
      My ComputerSystem Spec
  4.    22 Mar 2016 #4
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    Sorry, I didn't realise that.

    You need to either copy the dump into a zip or run the tool to upload the dump, the .dmp extension isn't supported by the site.

    The 0xEF crash normally doesn't reveal this much, we're lucky, it shows an Avast driver as the cause.
    You need to remove Avast to boot again, safe mode may be a good way to do it, instructions are below for booting into safe mode.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck EF, {ffffe000575d1840, 0, 0, 0}
    
    *** WARNING: Unable to verify timestamp for aswSP.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
    ETW minidump data unavailable
    Probably caused by : svchost.exe
    
    Followup:     MachineOwner
    In command prompt enter
    Code:
    start msconfig
    In msconfig,
    • go to the boot tab,
    • select 'safe mode',
    • click apply > ok
    • reboot if asked
      My ComputersSystem Spec
  5.    22 Mar 2016 #5
    Join Date : Mar 2016
    Posts : 14
    Windows 10 64 bit 1511
    Thread Starter

    Safe mode does not work, 0xc000021a. I'm no longer sure it the dumps are from normal boot or boot to safe mode or they're mixed-will there be difference in BSOD analysing ? You need the bigger 790MB dump?

    Xubuntu recognised partition as hibernated/in unsafe state, is it or not? Could restore work properly on hibernated partition because if it worked why would Avast couse any trouble anymore? It would revert to a state when is was working properly.
      My ComputerSystem Spec
  6.    22 Mar 2016 #6
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    The dump is from a month ago, just realised that looking at the date.

    Xubuntu recognised partition as hibernated/in unsafe state, is it or not? Could restore work properly on hibernated partition because if it worked why would Avast couse any trouble anymore?
    I can't answer those questions, I have no experience with Xubuntu and I have nothing with Avast.
      My ComputersSystem Spec
  7.    22 Mar 2016 #7
    Join Date : Mar 2016
    Posts : 14
    Windows 10 64 bit 1511
    Thread Starter

    Ahh sorry, I was looking at the date modified in windows explorer, not the filename, where could be the dumps stored? found only these. Do you know a way to verify if partition is still in hibernation? If hiberfil.sys is present?
      My ComputerSystem Spec
  8.    22 Mar 2016 #8
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    Hiberfil.sys is a system file, you can only see it by viewing the hidden files, I know how to do that in Windows but not any other OS.
      My ComputersSystem Spec
  9.    22 Mar 2016 #9
    Join Date : Mar 2016
    Posts : 14
    Windows 10 64 bit 1511
    Thread Starter

    It is shown in Xubuntu, does its presence mean there is system hibernated or it just means that hibernation is turned on but not necessarily system is now hibernated? Isnt there a key to be pressed to stop booting from hibernation/hiberfil.sys? For win 7 it was f8 I think or it would ask you after crash to boot clean or try again to resume from hibernation.
      My ComputerSystem Spec
  10.    22 Mar 2016 #10
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    The presence of the hibernation file does not per se mean hibernation is turned on, because this file is used for other purposes as well.
    The functionality you want to disable doesn't exist in Windows 7.

    The best way to disable hibernation for you is to temporary remove this file completely.
      My ComputersSystem Spec

 
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