New
#1
Persistent BSOD
First my apologies for not providing a log file with my post.
I'm unable to run the tool that is provided in the Posting Instructions thread on the affected machine, because I can't get it to boot regularly, into safe mode or even into the recovery partition of the hard drive.
The computer is a Toshiba Sattelite C850 running Windows 10 x64.
I've made a recovery disk, and that has given me some options but the computers owner did not set any restore points, the tool to fix the drive fails returning the message that the "drive is locked" and when the computer tries to load normally it either attempts to run chkdsk and stalls halfway through or returns a BSOD with the error code 0xc0000001. It seems the only option on the recovery disk that currently works properly is the command prompt.
Through the command prompt I've tried using fixboot to solve the problem but the BSOD persists.
If anyone has any suggestions on how to fix the issue or how to get a log file from the command prompt for more information I'd greatly appreciate it.