Windows 10 Pro x64 BSoD on Dell Inspiron 5720 Laptop

  1. Posts : 3
    Windows 10 Pro x64

    Windows 10 Pro x64 BSoD on Dell Inspiron 5720 Laptop

    Tends to happen when using Outlook 2007, Firefox and/or Ventrilo x64, most crashes seem to occur when running Firefox.

    Collected information below:
    Attachment 70691

    sfc /scannow reports errors but using dism fails to resolve them.
    Last edited by Drakonix; 21 Mar 2016 at 08:24.
      My Computer

  2. Posts : 3
    Windows 10 Pro x64
    Thread Starter

    Just tried to post again with the usual BAD_HEADER_POOL reporting as the cause. I've tried a number of things to try to resolve it, including using DISM to replace what the store reported as corrupt drivers, sadly this like most things I've tried so far failed again. I'm at a point where I no longer have any ideas what to do.

    DISM reports error 11 for the network driver yet fails to even see the WMI whenever I've tried using both the ISO download and the install/upgrade DVD. I'm pretty much out of options for how to solve what's going on now and could really do with some help as I'm being left in a situation where the supposed fixes don't work. DISM gives Error 11 suggests some options, but I've upgraded from Win 7 Ultimate rather than 8/8.1, please help if you can as I'm now at a loss for fixing this.
      My Computer

  3. Posts : 654
    windows 10 Pro

    All your dumpfiles blame
    BugCheck 19, {20, ffffe001e5ec8430, ffffe001e5ec8450, 4020011}
    *** WARNING: Unable to verify timestamp for mwac.sys
    *** ERROR: Module load completed but symbols could not be loaded for mwac.sys
    Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+1dd )
    PROCESS_NAME:  mbamservice.ex
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) x86fre
    LAST_CONTROL_TRANSFER:  from fffff803532a5de5 to fffff803531b6760
    ffffd000`224ff0b8 fffff803`532a5de5 : 00000000`00000019 00000000`00000020 ffffe001`e5ec8430 ffffe001`e5ec8450 : nt!KeBugCheckEx
    ffffd000`224ff0c0 fffff800`34000ed2 : 00000000`00000000 ffffe001`e3bb7940 00000000`00000000 ffffe001`676e7049 : nt!ExFreePool+0x2c5
    ffffd000`224ff1a0 fffff800`34001bf2 : 00000000`00000000 00000000`00000000 00000000`00000011 fffff800`3405c000 : tcpip!IppCleanupSendState+0x1a
    ffffd000`224ff1d0 fffff800`34125b1d : ffffe001`e9f83010 00000000`00000001 00000000`00000000 ffffe001`e79146e0 : tcpip!IppInspectBuildHeaders+0x412
    ffffd000`224ff4b0 fffff800`37dc6135 : 00000000`00000008 ffffd000`00000014 ffffe001`e2f3d010 ffffe001`e2f3d034 : fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+0x1dd
    ffffd000`224ff570 00000000`00000008 : ffffd000`00000014 ffffe001`e2f3d010 ffffe001`e2f3d034 ffffe001`e2f3d024 : mwac+0x6135
    ffffd000`224ff578 ffffd000`00000014 : ffffe001`e2f3d010 ffffe001`e2f3d034 ffffe001`e2f3d024 ffffe001`00000011 : 0x8
    ffffd000`224ff580 ffffe001`e2f3d010 : ffffe001`e2f3d034 ffffe001`e2f3d024 ffffe001`00000011 00000000`00000000 : 0xffffd000`00000014
    ffffd000`224ff588 ffffe001`e2f3d034 : ffffe001`e2f3d024 ffffe001`00000011 00000000`00000000 00000000`00000000 : 0xffffe001`e2f3d010
    ffffd000`224ff590 ffffe001`e2f3d024 : ffffe001`00000011 00000000`00000000 00000000`00000000 ffffe001`00000000 : 0xffffe001`e2f3d034
    ffffd000`224ff598 ffffe001`00000011 : 00000000`00000000 00000000`00000000 ffffe001`00000000 ffffe001`00000000 : 0xffffe001`e2f3d024
    ffffd000`224ff5a0 00000000`00000000 : 00000000`00000000 ffffe001`00000000 ffffe001`00000000 00000000`00000000 : 0xffffe001`00000011
    This driver is part of Anti malwarebytes
    Your driver is from mwac Wed Jun 18 04:07:00 2014

    Driver Description: Malwarebytes Web Access Control
    Driver Update Site: Support:
    Please update or reinstall your Anti malwarebyte version.

    Also your Diskeeper software is outdated
    DKDFM Tue May 07 02:15:27 2013 (5188479F)
    DKRtWrt Wed May 21 01:08:44 2014 (537BE07C)
    DKTLFSMF Mon Apr 14 18:39:04 2014

    And your ElbyCDIO Mon Mar 04 10:21:51 2013 driver is outdated.

    Driver Description: CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
    Driver Update Site: AnyDVD here:
      My Computer

  4. Posts : 3
    Windows 10 Pro x64
    Thread Starter

    Thanks for getting back to me

    OK will check the outdated drivers even though the software is reporting the latest versions, something is not quite right but will investigate further.

    Uninstalled and Reinstalled Malwarebytes with the appropriate reboots as necessary.

    Your Diskeeper Professional Edition is up to date. You have the most recent release : Build 1104.
    Malwarebytes is also reporting being up-to-date Database: v2016.03.21.04, Home Premium
    Updated VirtualCloneDrive to (the latest as I understand it)

    If the outdated drivers were the issue then hopefully that should have been fixed, though how Malwarebytes was causing the BSoDs is a mystery just now as it was at the latest versions, maybe the reinstall will have fixed it, will keep you posted.
    Last edited by Drakonix; 21 Mar 2016 at 13:19.
      My Computer


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