Windows 10: BSOD - SYSTEM_SERVICE_EXCEPTION (ks.sys) Solved

  1.    16 Mar 2016 #1


    Fresh install of Win10 Pro and it's crashing quickly.

    I am guessing it has to be a driver that came with the MB since I haven't had time to install anything else. But, I have no idea which one. I'd be grateful for someone to look at the bug checks and point me in the right direction.


    Attachment 69822
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       17 Mar 2016 #2

    Your Creative camera drivers are way too old, either update the drivers or remove it.
    Driver Reference Table - OA002Afx.sys
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 3B, {c0000005, fffff801409517c0, ffffd00020aa0d40, 0}
    *** WARNING: Unable to verify timestamp for OA002Afx.sys
    *** ERROR: Module load completed but symbols could not be loaded for OA002Afx.sys
    Probably caused by : ks.sys ( ks!guard_dispatch_icall_nop+0 )
    Followup:     MachineOwner
    0: kd> lmvm OA002Afx
    Browse full module list
    start             end                 module name
    fffff800`ca8e0000 fffff800`ca913f80   OA002Afx T (no symbols)           
        Loaded symbol image file: OA002Afx.sys
        Image path: \??\C:\Windows\system32\Drivers\OA002Afx.sys
        Image name: OA002Afx.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri Jun 08 10:00:36 2007 (46690CA4)
        CheckSum:         0003D8A4
        ImageSize:        00033F80
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

  3.    17 Mar 2016 #3

    Well, that may have been a problem, but it's not *the* problem. In fact, it won't stay up long enough to gather a new dump zip. Since the last one I removed the Creative driver. Looks like Windows put in it's own driver for the monitor camera.

    Is there anything else I can try?
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       17 Mar 2016 #4

    Updating drivers that should be provided by Gigabyte and updating Windows is what you could try :)
      My ComputersSystem Spec

  5.    17 Mar 2016 #5

    Well, I slicked it and reinstalled Win10 Pro and used only fresh drivers from the website. It seems stable now. Thanks!
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       17 Mar 2016 #6

    Then you probably have updated Windows too :)
    The drivers that needed updating should have mostly been updated.
    The outdated drivers are/were
    1. Realtek audio drivers
    2. Intel graphics drivers
    3. Intel chipset drivers
    4. Network drivers from your killer network device

    Apologies for not mentioning them earlier, I was at school and about to leave when I posted.
      My ComputersSystem Spec


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