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  1.    16 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 12
    Windows 10 Education

    BSOD Problems when playing game


    Hello tenforums,

    I've been using these settings for a couple of years and never had any trouble with it.
    However, recently whenever I was playing a certain game (seems I doesn't matter which), my screen shows a pink color on my primary monitor and a (baby)blue color on my secondary monitor. It will not shutdown automatically and the computer will make beeb sounds whenever I trigger any input (mouse and keyboard). It will freeze in about a minute or so (hearing the sound freeze).

    Now i've checked "Event Viewer" multiple time, but most of the times it doesn't give any errors before the shutdown.
    However, I did manage to catch one BugCheck in my recent crash:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0xffffd00114b89320, 0x0000000000000002, 0x0000000000000000, 0xfffff8005626cefd). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 00000000-0000-0000-0000-000000000000.
    I've colled the information with "dm log collector" and added the .zip file as an attachment to this post.

    Hope somebody can help me out,

    With kind regards,

    Nkmol.
      My ComputerSystem Spec
  2.    16 Mar 2016 #2
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    We either need the full dump which is located in the %systemroot% directory, you need a 3rd party uploader to upload this file due to the size, or need to wait for another crash to occur.
    Code:
    Event[1178]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2016-03-16T20:01:19.041
      Event ID: 1005
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-SV32KIJ
      Description: 
    Unable to produce a minidump file from the full dump file.



    BSOD Problems when playing game Diagnostics Test BSOD Problems when playing game
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
    Code:
    +++ WER2 +++:
    Fault bucket 120349798582, type 4
    Event Name: APPCRASH
    Response: http://oca.microsoft.com/resredir.aspx?SID=95&iBucketTable=4&iBucket=120349798582&BucketHash=53d7eb388064e562b8f93fe58080c0c9
    Cab Id: 0
    
    Problem signature:
    P1: dwm.exe // Desktop Window Manager, a system file
    P2: 10.0.10586.0
    P3: 
    P4: 
    P5: 
    P6: 
    P7: 
    P8: 
    P9: 
    P10:
      My ComputersSystem Spec
  3.    16 Mar 2016 #3
    Join Date : Mar 2016
    Posts : 12
    Windows 10 Education
    Thread Starter

    Thanks for your fast response axe0,

    My full dump file (this was a couple of hours after the crash, I'm not aware if this does influence the dump file. Timestamp around 08:04 PM, if that might be useful):
    https://mega.nz/#!5IlC3Qqb!LkM4iOutC...Uu5GxxUue9-0_Y

    My CBS.log (first "sfc/scannow" + reboot), error currupt files:
    https://mega.nz/#!wMkgES7B!rcIg_quhHj_POFpYVa8DtEBhSwK4bSCnKo2TblIbGoY

    Much obligated,

    Nkmol
      My ComputerSystem Spec
  4.    17 Mar 2016 #4
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    The corruption is a file called opencl.dll, this is due to driver updates from Nvidia that replaced the opencl.dll from Windows.
    This is something you don't have to worry about, because it doesn't affect performance, stability or something
    If you however would like to resolve this, follow below instructions

    The file {file} and the source are corrupted.

    Please try following command in admin command prompt
    Code:
    DISM /Online /Cleanup-Image /RestoreHealth
    If there are problems with RestoreHealth, please follow step 6 or 7 (depending on the file you have from the download) from the tutorial DISM - Repair Windows 10 Image - Tutorial.

    When restorehealth is succesful, run sfc again and let me know what the result is.
      My ComputersSystem Spec
  5.    17 Mar 2016 #5
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    The memory dump is corrupted and thus useless unfortunately.
    I would suggest to run a memory test to see if the memory could be a cause of corrupted dumps.
    Code:
    Microsoft (R) Windows Debugger Version 10.0.10240.9 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [E:\Download\MEMORY.DMP]
    Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    **************************************************************************
    THIS DUMP FILE IS PARTIALLY CORRUPT.
    KdDebuggerDataBlock is not present or unreadable.
    **************************************************************************
    Unable to read KLDR_DATA_TABLE_ENTRY at 41074833`00084100 - NTSTATUS 0xC0000141
    
    "nt" was not found in the image list.
    Debugger will attempt to load "nt" at given base 00000000`00000000.
    
    Please provide the full image name, including the extension (i.e. kernel32.dll)
    for more reliable results.Base address and size overrides can be given as
    .reload <image.ext>=<base>,<size>.
    Unable to add module at 00000000`00000000
    WARNING: .reload failed, module list may be incomplete
    **************************************************************************
    THIS DUMP FILE IS PARTIALLY CORRUPT.
    KdDebuggerDataBlock is not present or unreadable.
    **************************************************************************
    KdDebuggerData.KernBase < SystemRangeStart
    Windows 10 Kernel Version 10586 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Machine Name:
    Kernel base = 0x00000000`00000000 PsLoadedModuleList = 0xfffff803`63d64cd0
    Debug session time: Wed Mar 16 19:59:57.438 2016 (UTC + 1:00)
    System Uptime: 1 days 23:28:01.439
    **************************************************************************
    THIS DUMP FILE IS PARTIALLY CORRUPT.
    KdDebuggerDataBlock is not present or unreadable.
    **************************************************************************
    Unable to read KLDR_DATA_TABLE_ENTRY at 41074833`00084100 - NTSTATUS 0xC0000141
    
    "nt" was not found in the image list.
    Debugger will attempt to load "nt" at given base 00000000`00000000.
    
    Please provide the full image name, including the extension (i.e. kernel32.dll)
    for more reliable results.Base address and size overrides can be given as
    .reload <image.ext>=<base>,<size>.
    Unable to add module at 00000000`00000000
    WARNING: .reload failed, module list may be incomplete
    **************************************************************************
    THIS DUMP FILE IS PARTIALLY CORRUPT.
    KdDebuggerDataBlock is not present or unreadable.
    **************************************************************************
    KdDebuggerData.KernBase < SystemRangeStart
    Loading Kernel Symbols
    Unable to read KLDR_DATA_TABLE_ENTRY at 41074833`00084100 - NTSTATUS 0xC0000141
    
    ReadControl failed - kernel symbols must be loaded first
    WARNING: .reload failed, module list may be incomplete
    No .natvis files found at C:\Program Files (x86)\Windows Kits\10\Debuggers\x64\Visualizers.
    GetContextState failed, 0xD0000147
    CS descriptor lookup failed
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    Unable to get program counter
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    Unable to get current machine context, NTSTATUS 0xC0000147
    GetContextState failed, 0xD0000147
    GetContextState failed, 0xD0000147



    BSOD Problems when playing game Diagnostic Test BSOD Problems when playing game
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.
      My ComputersSystem Spec
  6.    18 Mar 2016 #6
    Join Date : Mar 2016
    Posts : 12
    Windows 10 Education
    Thread Starter

    CBS scan
    With an error again.
    https://mega.nz/#!wYVCXSYA!nbSt7pOx9aQ4GDaOARGKVuWWbtEpwzD22t-PIMlLlAI

    MemTest
    No errors found


    Now, if I'm right the CBS scan hasn't have anything to do with my initial problem.
    Could you advice me how I can further debug the initial problem. I can trigger the problem within 30 minutes, so it does not happen unexpected. Because, it seems the Event Viewer does not log anything that has to do with the problem.

    Thanks for your time!
      My ComputerSystem Spec
  7.    18 Mar 2016 #7
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro




    BSOD Problems when playing game Diagnostic Test BSOD Problems when playing game
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec
  8.    20 Mar 2016 #8
    Join Date : Mar 2016
    Posts : 12
    Windows 10 Education
    Thread Starter

    Quote Originally Posted by axe0 View Post


    BSOD Problems when playing game Diagnostic Test BSOD Problems when playing game
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
    Does it matter if the PC is being used while the "Verifier" is on?

    if not, it just happen to fail again. I don't think it is a fault driver, because it doesn't show any errors in the logs before, what seems to be, my GC fails. The PC doesn't crash anymore, though my screen still turns green-whitish.
    I did let the PC run for about 5 mins when this happend, in the hope my OS would log something valueable. Sadly it didn't.

    I'll test with "FurMark" and will let you know the results.
      My ComputerSystem Spec
  9.    20 Mar 2016 #9
    Join Date : Mar 2016
    Posts : 12
    Windows 10 Education
    Thread Starter

    For ~15min my temperature stayed around 90℃ and according to NVIDIA 97℃ is the max. So this also isn't the problem.

    I'm not sure what else I can do now.
      My ComputerSystem Spec
  10.    20 Mar 2016 #10
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    Does it matter if the PC is being used while the "Verifier" is on?
    Nope

    For ~15min my temperature stayed around 90℃ and according to NVIDIA 97℃ is the max. So this also isn't the problem.
    You better assume a max of 85C for safety even if Nvidia says the max is 97C, 90C is very high.
      My ComputersSystem Spec

 
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