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  1.    10 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 6
    Windows 10

    Crash while sleeping


    From time to time my HTPC will crash while going to sleep. There's nothing to see on screen - I just find I have to press the power button on the PC (the remote doesn't work) and the system starts up from scratch.

    The event log shows the crash. BlueScreenView reports DRIVER_POWER_STATE_FAILURE and implicates ntoskernel.exe - which doesn't help me identify what causes the problem.

    Here's the odd bit, the fault is intermittent but it seems to happen only when I use KVM software. I often have a laptop running and it's convenient to use my laptop mouse and keyboard to drive the HTPC. I started with MouseWithoutBorders which I used a lot with W7 and no problems. It's not been updated for a while so I've uninstalled it and installed ShareMouse instead - and the same fault happened.

    It looks like the technology employed by both bits of software is causing problems for W10 - or maybe it's just a coincidence.

    I'd be really grateful for any help you can provide. I attach the dump stuff. I've tried running the driver verifier and nothing happened.

    Attachment 68686

    Andy

    PS. Forgot to say the Realtek High Definition Audio device is disabled deliberately. I don't need it and in the past it was implicated in causing problems reconnecting to receivers attached via HDMI after sleep.
      My ComputerSystem Spec
  2.    10 Mar 2016 #2
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    Update the Intel LAN Driver (Version 20.2) from here: GIGABYTE - Motherboard - Socket 1150 - GA-Z87MX-D3H (rev. 1.x)

    See how it goes. Let us know.

    For any further issue, update your MSINFO32.nfo file alongwith the DM log.
    System Information File - Create in Windows 10 - Windows 10 Forums
    _______________________________________________________________________________________
    Code:
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 94811138 00000000 82248ef2-ca68fd10 Success Error Cancel pending
              Unable to load image \SystemRoot\System32\drivers\e1i6332.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for e1i6332.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1i6332.sys
     \Driver\e1iexpress    nt!PopSystemIrpCompletion
                Args: 00015400 00000000 00000005 00000003
    Code:
        Image name: e1i6332.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri Mar 27 01:52:18 2015 (55146A7A)
      My ComputerSystem Spec
  3.    10 Mar 2016 #3
    Join Date : Mar 2016
    Posts : 5
    windows 10
      My ComputerSystem Spec
  4.    10 Mar 2016 #4
    Join Date : Mar 2016
    Posts : 6
    Windows 10
    Thread Starter

    Quote Originally Posted by Arc View Post
    Update the Intel LAN Driver (Version 20.2) from here: GIGABYTE - Motherboard - Socket 1150 - GA-Z87MX-D3H (rev. 1.x)

    See how it goes. Let us know.
    'Tis done and everything's up and running. The network adaptor was originally using a Windows driver and is now using an Intel one.

    Unfortunately that change stopped my Develo Cockpit software from working (it allows me to monitor and manage my ethernet over power network), but uninstalling and reinstalling fixed that. I also had to go into device manager and untick 'Wake on pattern match' to allow the PC to sleep. I've reinstalled MouseWithoutBorders and I've gone through sleep OK having used it.

    Given the nature of the problem I'll only know something for sure if the crash reoccurs. Otherwise, it will be some time before I'm confident it's fixed. I'll set a reminder for 4 weeks time to come back and update.

    In the meantime, thanks for your fast response - here's hoping.

    Andy
      My ComputerSystem Spec
  5.    10 Mar 2016 #5
    Join Date : Mar 2016
    Posts : 6
    Windows 10
    Thread Starter

    I'm not sure what this is telling me. Sorry.

    Andy
      My ComputerSystem Spec
  6.    11 Mar 2016 #6
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    Quote Originally Posted by AndyHenderson View Post
    I'm not sure what this is telling me. Sorry.

    Andy
    I think it is not to you, he is trying to get some attention to his issue. It is a violation of Forum Rule 2, but as he needs help, it is overlooked for this instance.
      My ComputerSystem Spec
  7.    29 Mar 2016 #7
    Join Date : Mar 2016
    Posts : 6
    Windows 10
    Thread Starter

    I'm back


    I'm sorry to say I'm back. My PC ran fine for a couple of weeks but then the original error came back. Here's the diagnostics:

    Attachment 72059

    I'd be grateful for any help you can provide,

    Andy
      My ComputerSystem Spec
  8.    29 Mar 2016 #8
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    It is the same device driver that is failing.
    Code:
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 8f793030 00000000 82451ef2-b7c12b28 Success Error Cancel pending
              Unable to load image \SystemRoot\system32\DRIVERS\e1d6532.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for e1d6532.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1d6532.sys
     \Driver\e1dexpress    nt!PopSystemIrpCompletion
                Args: 00015400 00000000 00000005 00000003
    The device is Intel(R) Ethernet Connection I217-V, the LAN chip integrated to the motherboard.

    It is failing despite of a driver update.
    Code:
        Image name: e1d6532.sys
        Timestamp:        Thu Jun 18 22:04:50 2015
    The most logical reasoning behind this BSOD is ....
    IRP_MJ_POWER IRPs have the following special requirement: A driver that receives a power IRP must not change the major and minor function codes in any I/O stack locations in the IRP that have been set by the power manager or by higher-level drivers. The power manager relies on these function codes remaining unchanged until the IRP is completed. Violations of this rule can cause problems that are difficult to debug. For example, the operating system might stop responding, or "hang."
    For some reason, the driver is not complying with the ACPI setup and so it is failing to complete a power IRP within a specific time. It becomes too difficult to find out what is making the device driver failing in this way.

    I have two suggestions for you in this stage. Either go in depth of the issue, or bypass it.

    To go in depth, do a clean reinstall. Dont use any drivers etc off the motherboard's CD. Use Device Installation Settings to get the drivers. Dont add any programs. Leave the computer alone for half an hour. Then wake it up. Is there a BSOD?
    If not, add Utorrent, OneDrive, DropBox, Antivirus etc programs one by one. Try to observe it minutely which of these programs is initiating the issue. I think you will get something.

    Or you may simply disable Hibernate/Sleep. The issue should be gone.
      My ComputerSystem Spec
  9.    29 Mar 2016 #9
    Join Date : Mar 2016
    Posts : 6
    Windows 10
    Thread Starter

    Thanks for the really fast response - much appreciated.

    Hibernate/sleep is an essential for my HTPC, so I can't by-pass the issue. The problem happens maybe 5-10 times a year, so your 'adding programs one-by-one' approach wouldn't help in my situation because I can never be 100% sure whether the problem is there, or not. In any case, to avoid the work involved in a reinstall, I'm prepared to put up with an occasional issue (worst case, the problem occurs the first day of a holiday and the HTPC fails to make any recordings while I'm away, and I can't schedule new recordings over the internet).

    Is it possible something else is tripping up the Lan driver do you think? As an experiment, I just stopped and disabled the Develo Network Service which allows the Develo monitoring software to interface with my network.

    Thanks again,

    Andy
      My ComputerSystem Spec
  10.    29 Mar 2016 #10
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    Quote Originally Posted by AndyHenderson View Post
    Is it possible something else is tripping up the Lan driver do you think? As an experiment, I just stopped and disabled the Develo Network Service which allows the Develo monitoring software to interface with my network.

    Thanks again,

    Andy
    Hi Andy.
    I think disabling uninstalling network monitoring program will be an excellent step. We have seen it many a times that those programs contribute to BSODs.

    Uninstall that program and see if it causes any good there. Best of luck.
      My ComputerSystem Spec

 
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