1.    10 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 3
    Windows 10 Home version:1511 OS build:10586.164

    Windows 10 BSOD: SYSTEM_SERVICE_EXCEPTION asmtxhci.sys


    Windows automatically updated last night and this morning I get BSOD with the message SYSTEM_SERVICE_EXCEPTION asmtxhci.sys after starting up and logging in to any of my accounts. This doesn't happen in safe mode. Any ideas what I should do?

    Here's my log

    Attachment 68639

    Thanks!
      My ComputerSystem Spec
  2.    10 Mar 2016 #2
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    It is ASMedia USB3 driver that is causing the issue.
    Code:
    BugCheck 3B, {c0000005, fffff800992ae064, ffffd00023723fc0, 0}
    
    *** WARNING: Unable to verify timestamp for asmtxhci.sys
    *** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys
    *** WARNING: Unable to verify timestamp for asmthub3.sys
    *** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
    Probably caused by : asmtxhci.sys ( asmtxhci+1e064 )
    
    Followup:     MachineOwner
    ---------
    The motherboard does not list any ASMedia USB3 driver for download.
    P8Z77-V LK | Motherboards | ASUS Global

    But it contains the chipset drivers there.

    I would suggest you to .....
    First, download both the IME and Chipset drivers listed under Chipset.
    Next, let us see the USB configuration of the board .... So there are four Intel USB3 ports there. Use those for now.. Dont use the ASMedia ports till ASUS release some drivers for it.

    See how it goes. Let us know.
      My ComputerSystem Spec
  3.    10 Mar 2016 #3
    Join Date : Mar 2016
    Posts : 3
    Windows 10 Home version:1511 OS build:10586.164
    Thread Starter

    Thanks for the quick reply! I can't get to my system right now but I'll let you know how I get on...
      My ComputerSystem Spec
  4.    10 Mar 2016 #4
    Join Date : Mar 2016
    Posts : 3
    Windows 10 Home version:1511 OS build:10586.164
    Thread Starter

    I thought I'd give the ASMedia USB3 Windows 8 64bit driver a go and it has worked! Thanks for identifying the problem for me!
      My ComputerSystem Spec
  5.    10 Mar 2016 #5
    Join Date : Oct 2013
    Tropic of Cancer
    Posts : 1,648
    Microsoft Windows 10 Home

    Quote Originally Posted by edwinm View Post
    I thought I'd give the ASMedia USB3 Windows 8 64bit driver a go and it has worked! Thanks for identifying the problem for me!
    Well, if that worked then it is good. Let us know for any further issue, if any.
      My ComputerSystem Spec

 


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