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  1.    09 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 10
    Win10

    Receiving various BSOD errors on Windows 10.


    Hello,

    I have a Latitude E5450 laptop running Windows 10 with the latest update. Recently I have started getting the blue screen of death very often (several times a day) with various errors.

    I have tried a tool called "BlueScreenView", the results show that most of BSODs are correlate to "ntoskrnl.exe" as you can see in bellow pictures:





    After some searches, I suspect there are some problems with RAM, hence I ran memtest86+ and surprisingly found no error at all:



    Here are my dump files for diagnosis:

    Thank you,
      My ComputerSystem Spec
  2.    09 Mar 2016 #2
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    Please make sure to update/reinstall all drivers provided by Dell
    Product Support | Dell Bulgaria


    There are a lot of different crashes, including hardware errors.




    Receiving various BSOD errors on Windows 10. Diagnostics Troubleshooting Receiving various BSOD errors on Windows 10.
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: Hard Drive Diagnostics
    Part Three: GPU Stress Test




    Receiving various BSOD errors on Windows 10. ONE Receiving various BSOD errors on Windows 10.
     CPU TEST

    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    Receiving various BSOD errors on Windows 10. TWO Receiving various BSOD errors on Windows 10.
     HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests
    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.





    Receiving various BSOD errors on Windows 10. THREE Receiving various BSOD errors on Windows 10.
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My ComputersSystem Spec
  3.    11 Mar 2016 #3
    Join Date : Mar 2016
    Posts : 10
    Win10
    Thread Starter

    Hello,
    Here are the results
    CPU stress test with prime95:
    Attachment 68782

    chkdsk: No problem,
    HDtune:

    Attachment 68783
    Attachment 68784
    Attachment 68785
    GPU stress test:
    Attachment 68786

    There are several crashes since the last time i posted, do I need to upload them as well?

    Thank you!
      My ComputerSystem Spec
  4.    11 Mar 2016 #4
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    Your CPU is faulty, if you have warranty use it or replace the laptop.
      My ComputersSystem Spec
  5.    11 Mar 2016 #5
    Join Date : Mar 2016
    Posts : 10
    Win10
    Thread Starter

    Is this a strong evidence to proof that my CPU is faulty? I checked with the hardware diagnostic of dell and the results are OK. I mean what if the manufacturer refuse to warrant my laptop if their tool found no error?
    Sorry for the dummy question but I never have this experience before!
      My ComputerSystem Spec
  6.    11 Mar 2016 #6
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    It is strong evidence, but software isn't 100% reliable.
    Because software isn't 100% I have 2/3 tests for the CPU which you can run, the 2nd is the IntelBurnTest (instructions in the post)
      My ComputersSystem Spec
  7.    11 Mar 2016 #7
    Join Date : Mar 2016
    Posts : 10
    Win10
    Thread Starter

    Here are IntelBurnTest:
    Attachment 68912
    I forgot to save screenshot of high result but it still passed
    Attachment 68914
      My ComputerSystem Spec
  8.    11 Mar 2016 #8
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    Lets see what Intel Diagnostics Test shows
    Download Intel Processor Diagnostic Tool

    Just to note, if even the Intel Diagnostics Test doesn't show any problem, I keep with my suggestion about the CPU because Prime95 is a good reliable stress test.
      My ComputersSystem Spec
  9.    12 Mar 2016 #9
    Join Date : Mar 2016
    Posts : 10
    Win10
    Thread Starter

    Attachment 68975

    From the errors, I can suspect that it is pool corruption that cause issues.
      My ComputerSystem Spec
  10.    12 Mar 2016 #10
    Join Date : Jun 2015
    Posts : 12,951
    Windows 10 Pro

    If it is pool corruption you would need a kernel dump / memory dump to find the root cause or driver verifier to find the offending driver.
    But I believe that Prime95 is enough to determine your CPU is faulty.
      My ComputersSystem Spec

 
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