Windows 10: BSOD during display driver install... Solved

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  1.    08 Mar 2016 #1

    BSOD during display driver install...


    Lenovo Laptop T530 (I5-3210M 2.5G 4GB 500GB 15.6IN DVDRW W10P 64BIT) - upgraded from Windows 7 Pro 64-bit to Windows 10 Pro 64-Bit. This is one of three identical laptops in my office (other two are still on Win7). No external displays being recognized through VGA display port or when connected to a docking station (THINKPAD MINI DOCK PLUS SERIES3 WITH USB 3.0 90W). Attempts to install display driver win64_153342.exe (https://downloadcenter.intel.com/dow...-8-1-10-15-33-) leads to BSOD. Event viewer shows hundreds of DeviceSetupManager errors code 131 (Metadata staging failed, result=0x80070490 for container.....) No other error codes surround the times of the BSODs. I've tried alternative display drivers and experienced the same symptoms. SS and Error Log attached.
    Attachment 68374Attachment 68375Attachment 68376
      My ComputerSystem Spec


  2. Posts : 5,704
    Windows 10 Pro X64 16299.192
       08 Mar 2016 #2

    On the Lenovo site, I find this video driver for Windows 10 X64.

    Attachment 68394

    Intel HD Graphics Driver

    Have you tried that one yet?

    Looking at the two most recent dumps, sgfxk64 is in the stack just prior to the bugcheck.
    All I can find on it is this:

    Product: SMSC Graphics Adapter WDDM Software
    Company: SMSC
    Description: SMSC Graphics Adapter WDDM Kernel Mode Driver

    This appears to apply to the Intel onboard graphics adapter so maybe the driver I pointed to will fix this?
    Last edited by Ztruker; 08 Mar 2016 at 21:26.
      My ComputersSystem Spec

  3.    09 Mar 2016 #3

    Same result. Obtained error message at the bottom of the BSOD that I hadn't documented:
    ATTEMPTED EXECUTE OF NOEXECUTE MEMORY

    Found this forum... Solved BSOD. Attempted execute of noexecute memory - Windows 10 Forums

    Didn't help much because I believe this is a driver conflict and not a bad CPU.... I think because I didn't uninstall the existing driver and install clean... should i try to do that?
      My ComputerSystem Spec


  4. Posts : 13,354
    Windows 10 Pro
       09 Mar 2016 #4

    Didn't help much because I believe this is a driver conflict and not a bad CPU.... I think because I didn't uninstall the existing driver and install clean... should i try to do that?
    The crash is the same, but the cause not.
    The cause is a display driver in your case.
    Driver Reference Table - sgfxk64.sys
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck FC, {ffffe000830a574c, 800000003cc009e3, ffffd001a071d5c0, 4}
    
    *** WARNING: Unable to verify timestamp for sgfxk64.sys
    *** ERROR: Module load completed but symbols could not be loaded for sgfxk64.sys
    Probably caused by : dxgkrnl.sys ( dxgkrnl!RfxVgpuResetCallback+16f )
    
    Followup:     MachineOwner
      My ComputersSystem Spec

  5.    09 Mar 2016 #5

    Installed Intel Driver Update Utility... two drivers found installed, looks like both 32-bit and 64-bit

    Attachment 68500
      My ComputerSystem Spec


  6. Posts : 13,354
    Windows 10 Pro
       09 Mar 2016 #6

    You need to get your drivers from Lenovo, Ztruker posted a link to the support page for your laptop.
      My ComputersSystem Spec

  7.    09 Mar 2016 #7

    Thanks axe0, i'll uninstall driver utility then. Just to test something I rolled the driver back on the Microsoft Basic Adapter, rebooted, went back to device, clicked to update driver, same result as when attempting to install intel driver... BSOD with the same memory error.
      My ComputerSystem Spec


  • Posts : 13,354
    Windows 10 Pro
       09 Mar 2016 #8

    You updated this driver through device manager or Windows Update or Lenovo?
      My ComputersSystem Spec

  •    09 Mar 2016 #9

    I rolled it back and attempted to update it through Device Manager
      My ComputerSystem Spec


  • Posts : 13,354
    Windows 10 Pro
       09 Mar 2016 #10

    It is recommended to do it via Lenovo (as already mentioned)
    Laptops :: ThinkPad T Series laptops :: T530 Laptop (ThinkPad) - Lenovo Support (US)
      My ComputersSystem Spec


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