BSoD ntoskrnl.exe

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  1. Yan
    Posts : 8
    Windows 10
       #1

    BSoD ntoskrnl.exe


    So I've had this BSoD three times while playing on a game (Squad). These all occurred randomly within games and the Error calls itself 'page fault in nonpaged area'. Upon checking the dmp file with BluescreenViewer it highlights the ntoskrnl.exe. Could anyone take a look at the dmp and tell me what is causing the problem and if there are any fixes?

    Many thanks.
    Last edited by Yan; 07 Mar 2016 at 20:08.
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  2. Ztruker's Avatar
    Posts : 10,687
    Windows 10 Pro X64 2004 19041.331
       #2

    Dump 1: hssdrv6.sys - Hotspot Shield® Routing Driver and developed by AnchorFree Inc.
    Dump 2: dxgkrnl.sys - Microsoft, something else is causing the problem
    Dump 3: FLTMGR.sys - Microsoft, something else is causing the problem
    Dump 4: EasyAntiCheat.sys - steam game
    Dump 5: EasyAntiCheat.sys - steam game

    The last two are caused by the game. Try uninstalling it then reinstall.

    You have a lot of Steam games. You should uninstall any you no longer use. Ditto for non-Steam games.

    Noticed you are still at version 10240 which is very back level. 10586 is the current version.
    You should apply all Windows Updates and see if that helps.
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  3. Yan
    Posts : 8
    Windows 10
    Thread Starter
       #3

    Alright. I've done a full reinstall of the game that it was crashing on. Also the Windows Update keeps telling me that it's already on the latest version but I managed to download the standalone update so no problem there. Ok so after downloading the standalone installer it just told me that the update isn't applicable to my computer.

    EDIT: So after messing around a bit, I used the Microsoft Media Creation Tool to attempt to update my windows. Turns out it wants me to update to a different version of Windows and I can't keep any files or apps which Is something that I'm not willing to do unless the BSoD persists. Hopefully reinstalling the game fixed the problem. Nonetheless thanks for the advice Ztruker really appreciate the help :)
    Last edited by Yan; 07 Mar 2016 at 22:48.
      My Computer

  4. Ztruker's Avatar
    Posts : 10,687
    Windows 10 Pro X64 2004 19041.331
       #4

    Please let me know how things go, I'm very curious.

    What version are you at now? Run winver from the Run box or Command Prompt.
    Should look something like this:

    Attachment 68349
      My Computers


  5. Yan
    Posts : 8
    Windows 10
    Thread Starter
       #5

    This is what mine looks like
    Attachment 68359
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  6. Ztruker's Avatar
    Posts : 10,687
    Windows 10 Pro X64 2004 19041.331
       #6

    So you still have not applied all Updates as it shows build 10240. That is the original RM build.

    If you want, click on Start then Settings.
    Click on Update & Security then click on Check for updates.
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  7. Yan
    Posts : 8
    Windows 10
    Thread Starter
       #7

    See the thing was the yesterday when I pressed check for updates it kept on telling me it was on the latest version. I just did a quick check now and it's now downloading : Update for Windows 10 for x64-based Systems (KB3141032) and Cumulative Update for Windows 10 for x64-based Systems (KB3140745). So I guess it's working now? Thanks for the heads up I guess
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  8. Ztruker's Avatar
    Posts : 10,687
    Windows 10 Pro X64 2004 19041.331
       #8

    We need a fingers crossed emoticon

    Post another winver capture when all updates are done please.
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  9. Yan
    Posts : 8
    Windows 10
    Thread Starter
       #9

    Just finished updating the PC and restarted. Ran winver and I still seem to be on the 10240 build :|
    Attachment 68396
      My Computer

  10. axe0's Avatar
    Posts : 14,643
    Windows 10 Pro
       #10
      My Computers


 

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