Windows 10: BSOD 0x124 WHEA_UNCORRECTABLE_ERROR

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  1.    06 Mar 2016 #1

    BSOD 0x124 WHEA_UNCORRECTABLE_ERROR


    i have had this error for like a month, tested all components on the Pc and none of them seems to be failing, so i started searching so i can figured out which component is failing according to minidump file

    according to minidump it say Genuine_Intel so i believe that was a processor problem
    contacted with intel support and they gave me test tool and in the start of the test Genuine_Intel Passed the test

    not sure what to try now
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,698
    Windows 10 Pro
       06 Mar 2016 #2

    Unfortunately there is just a single dump which only shows an internal unclassified error what means the error isn't publicly documented.



    BSOD 0x124 WHEA_UNCORRECTABLE_ERROR STOP 0x124 Troubleshooting BSOD 0x124 WHEA_UNCORRECTABLE_ERROR
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    BSOD 0x124 WHEA_UNCORRECTABLE_ERROR ONE BSOD 0x124 WHEA_UNCORRECTABLE_ERROR
     CPU TEST

    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    BSOD 0x124 WHEA_UNCORRECTABLE_ERROR TWO BSOD 0x124 WHEA_UNCORRECTABLE_ERROR
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking forzero errors here. Even a single error will indicate RAM failure.





    BSOD 0x124 WHEA_UNCORRECTABLE_ERROR THREE BSOD 0x124 WHEA_UNCORRECTABLE_ERROR
     HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests
    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.





    BSOD 0x124 WHEA_UNCORRECTABLE_ERROR FOUR BSOD 0x124 WHEA_UNCORRECTABLE_ERROR
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My ComputersSystem Spec

  3.    06 Mar 2016 #3

    yeah i have been unistalling windows since could be a drivers fault, that's why only have 1, on every dump file say: WIN8_DRIVER_FAULT not sure what it means and also Error Type : Micro-Architectural Error also not sure, but i think that could mean something to you or anyone who knows about this...
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,698
    Windows 10 Pro
       06 Mar 2016 #4

    The DEFAULT_BUCKET_ID field shows the general category of failures that the failure belongs to.

    I think you mean this part with micro architecture error?
    This is a structure where each section is actually a sub-section of the one above it. The sections go from most generic, to most specific, based on the exact type of error which occurred.
    • Section 0 is a Generic Processor error. This error record section contains processor error data that is not specific to a particular processor architecture
    • Section 1 is an x86/x64 Processor Error. This error record section contains processor error data that is specific to the x86 or x64 processor architecture.
    • Section 2 contains the machine check and other machine-specific register information

    Note   Note
    This is a processor type error, the most frequent occuring error with 0x124 crashes and doesn't say much without any structure (structures can be found with multiple crashes and possible saved event logs) or extensive troubleshooting before help was requested

    Code:
    5: kd> !errrec ffffe001e5e9a028
    ===============================================================================
    Common Platform Error Record @ ffffe001e5e9a028
    -------------------------------------------------------------------------------
    Record Id     : 01d17676b17fcd43
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 3/6/2016 5:14:07 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001e5e9a0a8
    Section       @ ffffe001e5e9a180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000005
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001e5e9a0f0
    Section       @ ffffe001e5e9a240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000005
    CPU Id        : c3 06 03 00 00 08 10 05 - bf fb da 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffe001e5e9a240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001e5e9a138
    Section       @ ffffe001e5e9a2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal unclassified (Proc 5 Bank 4)
      Status      : 0xba00000052000402
      My ComputersSystem Spec

  5.    06 Mar 2016 #5

    i have resolved some questions that i have thanks so much :)

    the only thing left is that according to this the problem is caused by Processor Right only to make doble sure about this...
    i contacted intel support because i still have warranty on my processor and they gave me a Diagnostic Tool and it passed all test but still having bsod...

    that would be my last concern

    thanks so much for the support and fast answers :) and sorry for bad english not native language x.x
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,698
    Windows 10 Pro
       07 Mar 2016 #6

    Incorrect, this type is reported by the CPU but that doesn't mean the CPU is the cause. A 0x124 usually doesn't say what the cause is.
      My ComputersSystem Spec

  7.    07 Mar 2016 #7

    Hell
    Already contacted Intel and warranty is in progress, in case the CPU is faulty they will figure out...

    Other thing is i dont quiet remeber too well is that i spilled water on front case usb ports, could that be causing some shortcut ??
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,698
    Windows 10 Pro
       07 Mar 2016 #8

    You're aware of what problems water could cause? I know a lot of things that could occur with water and I think that what I know is just a little of all things that could happen.
    Do you remember where exactly you spilled water?
      My ComputersSystem Spec

  9.    07 Mar 2016 #9

    Yeah in front usb ports
    they were like pluging and unpluging some imaginary device and then i disable the port but i always was afraid that could be something else
    how do i make sure they are not doing anything besides unpluging from mobo ?
      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,698
    Windows 10 Pro
       07 Mar 2016 #10

    I meant a bit more specific where, I don't know how your setup is but depending on where the water was spilled it may have damaged other things too.
      My ComputersSystem Spec


 
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