Windows 10: BSOD issue with USBXHCI.SYS

  1.    05 Mar 2016 #1

    BSOD issue with USBXHCI.SYS


    Hey everyone,

    I've tried researching my issue and even posting at the acer forums but with no solution. I recently bought a refurb and it keeps crashing due to driver_irql_not_less_or_equal(usbxhci.sys) and kmode_exception_not_handled.What happens is that my computer keeps crashing randomly. My wireless usb mouse and keyboard are sometimes acting up before the computer has the BSOD. It randomly disconnects my USB items and it will go away sometimes or it'll BSOD. It isn't my wireless keyboard/mouse because I have already tried different ones it still happening.

    I have already installed all of my systems drivers and made sure they are updated which includes windows 10 also. I have included the crash dumps and hopefully you are guys able to help me out. Thank you for your time and have a great day!

    Attachment 67862
      My ComputerSystem Spec


  2. Posts : 4,864
    Windows 10 Pro X64 15063.138
       05 Mar 2016 #2

    Read this thread. It's for 8.1 but would also apply here: Solved BSOD Driver_irql_not_less_or_equal (USBXHCI.SYS)

    A BIOS update fixed the problem.

    Edit: There is a BIOS update available:

    Attachment 67900
      My ComputersSystem Spec

  3.    06 Mar 2016 #3

    Ztruker said: View Post
    Read this thread. It's for 8.1 but would also apply here: Solved BSOD Driver_irql_not_less_or_equal (USBXHCI.SYS)

    A BIOS update fixed the problem.

    Edit: There is a BIOS update available:

    Attachment 67900
    Hey, I already updated the bio previously. I updated all of my drivers and windows 10 including the bios
      My ComputerSystem Spec


  4. Posts : 1,648
    Microsoft Windows 10 Home
       06 Mar 2016 #4

    This is the latest BIOS.
    Code:
    BiosVersion = P11-B4
    BiosReleaseDate = 06/11/2015
    The USB3 is Intel, with microsoft's software installed despite of intel's. Nice, because it does not fail at its own.
    Code:
    Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)    PCI\VEN_8086&DEV_8C31&SUBSYS_07501025&REV_05\3&11583659&0&A0
    I would suggest you to plug the wireless keyboard/mouse in a black (USB2; there should be four such ports) port, not in a blue (USB3) port.

    See how it goes. Let us know.
      My ComputerSystem Spec

  5.    06 Mar 2016 #5

    Arc said: View Post
    This is the latest BIOS.
    Code:
    BiosVersion = P11-B4
    BiosReleaseDate = 06/11/2015
    The USB3 is Intel, with microsoft's software installed despite of intel's. Nice, because it does not fail at its own.
    Code:
    Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)    PCI\VEN_8086&DEV_8C31&SUBSYS_07501025&REV_05\3&11583659&0&A0
    I would suggest you to plug the wireless keyboard/mouse in a black (USB2; there should be four such ports) port, not in a blue (USB3) port.

    See how it goes. Let us know.
    Hey! I already tried plugging the keyboard usb in a different slot. It does freeze less but still shows BSOD screen.
      My ComputerSystem Spec


  6. Posts : 11,339
    Windows 10 Pro
       06 Mar 2016 #6

    What mouse and keyboard do you have?
      My ComputersSystem Spec

  7.    06 Mar 2016 #7

    axe0 said: View Post
    What mouse and keyboard do you have?
    Microsoft keyboard 800
      My ComputerSystem Spec


  8. Posts : 1,648
    Microsoft Windows 10 Home
       06 Mar 2016 #8

    Disable USB Selective Suspend and see how it goes.
    Steps are the same for W10.
      My ComputerSystem Spec


 

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