1.    05 Mar 2016 #1
    Join Date : Mar 2016
    Posts : 6
    Microsoft Windows 10 Home Single Language 64 bits 10240 Multiprocessor Free

    (Solved) igdkmd64.sys BSOD happens every single day at 3AM


    So, i've been struggling with a certain BSOD for months now. I've tried fixing it by myself over and over again to no avail, and even though i'm used to it by now, it's still a pain in the butt. So, from the beginning: it's a consistent BSOD regarding a SYSTEM_SERVICE_EXCEPTION with 'igdkmd64.sys'.

    At first i thought it was related to laptop overheating but after a while i noticed it happened every single day between 3AM and 4AM, and it would occur 2 times in a row (BSOD, restart PC, BSOD again, after another restart it doesn't happen anymore until the next day). If the PC is turned off at that time, the double BSOD happens as soon as i turn it on. I was hopeless for a long time until recently i found out that it only happens if i have an internet connection. If i disconnect from my Wi-Fi the problem won't happen until i reconnect it, causing an immediately crash.

    Bottom line is: I'm now fairly sure that it is related to windows trying and failing to update my video card or something like that, but that's just what i suspect (video card because igdkmd64 is related to it apparently). I've tried disabling 'Windows Update' in 'Services' (Administrative Tools) but that didn't do it. Any ideas on how to approach this?

    I'm attaching the logs here, just be aware that some things may be in Brazilian Portguese, as it's my Windows language. If you need any particular thing translated don't be afraid to ask. Thanks in advance for any help.

    Attachment 67725
    Last edited by JustValor; 12 Mar 2016 at 03:01. Reason: Issue was solved
      My ComputerSystem Spec
  2.    05 Mar 2016 #2
    Join Date : Jun 2015
    Posts : 12,967
    Windows 10 Pro

    it happened every single day between 3AM and 4AM
    That sounds like a problem with a task, disable all non-microsoft tasks in the task manager (can be done through Ccleaner) to see if that improves anything.
    Attachment 67837

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below


    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.
      My ComputersSystem Spec
  3.    05 Mar 2016 #3
    Join Date : Mar 2016
    Posts : 6
    Microsoft Windows 10 Home Single Language 64 bits 10240 Multiprocessor Free
    Thread Starter

    I was unable to check for SPTD, i tried both standalone versions (x32 and x64) but an error message tells me "This platform is not supported", but regardless i uninstalled Daemon Tools and disabled the scheduled tasks, i'll be back in 8 hours to report back with results.
      My ComputerSystem Spec
  4.    07 Mar 2016 #4
    Join Date : Mar 2016
    Posts : 6
    Microsoft Windows 10 Home Single Language 64 bits 10240 Multiprocessor Free
    Thread Starter

    Hey axe0,

    I'm afraid it didn't work. I feel like my PC performance has improved a bit, i assume by the removal of Daemon Tools, but the BSOD keeps happening. Happened yesterday (the day i made the modifications) and again today. Any other ideas?

    Thanks!
      My ComputerSystem Spec
  5.    07 Mar 2016 #5
    Join Date : Jun 2015
    Posts : 12,967
    Windows 10 Pro




    igdkmd64.sys BSOD happens every single day at 3AM Diagnostics Test igdkmd64.sys BSOD happens every single day at 3AM
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from your manufacturer. Be sure to ONLY install the drivers using custom/advanced options.
    Attachment 68096
      My ComputersSystem Spec
  6.    08 Mar 2016 #6
    Join Date : Mar 2016
    Posts : 6
    Microsoft Windows 10 Home Single Language 64 bits 10240 Multiprocessor Free
    Thread Starter

    OK, bad news. I have tried it three times now (the last one i left it running for about 10 hours) but the "sfc/scannow" command keeps stopping at 53%. There are no error messages or nothing to indicate what went wrong, but the verification stays at 53% forever and i made sure to start cmd on admin mode. Should i still uninstall the things from Intel Graphics?
      My ComputerSystem Spec
  7.    08 Mar 2016 #7
    Join Date : Jun 2015
    Posts : 12,967
    Windows 10 Pro

    Instead of DISM, I'll move to the in-place upgrade to see if that helps.
    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
      My ComputersSystem Spec
  8.    10 Mar 2016 #8
    Join Date : Mar 2016
    Posts : 6
    Microsoft Windows 10 Home Single Language 64 bits 10240 Multiprocessor Free
    Thread Starter

    Hey axe0, just giving you an update as to what is going on.

    Last night i did the in-place upgrade by downloading the .iso and following the instructions. The first 3-4AM period after that there was no BSOD, but i had internet issues during that time so i decided to give it another day. Turns out that 1 hour ago there was another one, but this time my PC started to " analyze and repair unit C: " on the reboot . I'm not sure if this ever happened before, i want to say that it did but i don't remember for sure.

    Since there was this repair i'll try and give it another day. Thanks again for the help you've been giving. I'll come back as soon as i have an answer.
      My ComputerSystem Spec
  9.    12 Mar 2016 #9
    Join Date : Mar 2016
    Posts : 6
    Microsoft Windows 10 Home Single Language 64 bits 10240 Multiprocessor Free
    Thread Starter

    Seems to have solved it. Two days in a row without a Blue Screen!!

    Thank you so much axe0, the in-place upgrade didn't solve it by itself but after it windows was able to repair whatever it was that was going on.
      My ComputerSystem Spec
  10.    12 Mar 2016 #10
    Join Date : Jun 2015
    Posts : 12,967
    Windows 10 Pro

      My ComputersSystem Spec

 


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