Windows 10: BSOD ntkrnlmp.exe (DRIVER_POWER_STATE_FAILURE)


  1. Posts : 5
    Windows 10 , 10.0, build: 10586 64 bits
       01 Mar 2016 #1

    BSOD ntkrnlmp.exe (DRIVER_POWER_STATE_FAILURE)


    Hello,

    Starting about 2 month ago, I've been experiencing BSOD when trying to resume my laptop after sleep mode (moreover after closing the lid).
    I've tried updating the drivers, changing the power options, updating the BIOS, uninstalling Asus PowerGear, and at last running WhoCrashed to get some clues about the issue.
    The dump files are quite consistent in showing the same issue related to ntkrnlmp.exe file, but I don't know how to fix it!
    Attachment 67242
    Thanks for your help!
      My ComputerSystem Spec


  2. Posts : 11,543
    Windows 10 Pro
       04 Mar 2016 #2

    The crashes are caused by the Intel Rapid Storage drivers, ASUS doesn't provide updates for them.
    Please try following and see if that helps.
    Remove Intel Rapid Storage Technology applications.

    1. Uninstall it from Control Panel > Programs and Features.
    2. Uninstall the driver from device manager:
    - Right click on "my computer" icon and click "manage" on the context menu.
    - In the "Computer Management" window that opens:
    - Select "Device Manager" in the left pane, It will list all the existing devices.
    - Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
    - Select one Intel device item under it, right click, then uninstall.
    - Repeat the process for all Intel items under "IDE ATA/ATAPI controllers"
    3. Now restart the computer.
    4. Once booted, Windows will auto configure the appropriate native system driver.
    Code:
    1: kd> lmvm iaStorA
    start             end                 module name
    fffff800`88ed0000 fffff800`8919b000   iaStorA  T (no symbols)           
        Loaded symbol image file: iaStorA.sys
        Image path: \SystemRoot\System32\drivers\iaStorA.sys
        Image name: iaStorA.sys
        Timestamp:        Sun Sep 02 03:01:24 2012 (5042AFE4)
        CheckSum:         000A0CD7
        ImageSize:        002CB000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


  3. Posts : 5
    Windows 10 , 10.0, build: 10586 64 bits
    Thread Starter
       04 Mar 2016 #3

    Hi axe0

    Thanks a lot for your reply.
    I have followed the steps below, except I couldn't find "Intel Rapid Storage Technology" in Programs and Features, but "Intel Rapid Start Technology" (removed anyway...) then I've uninstalled the only driver I could find under IDE ATA/ATAPI controller (chipset).
    Unfortunately BSOD returned after I closed and reopened the lid...

    2 days ago I've enabled Driver Verifier and Complete Memory Dump, I got a zip of dump files about 1.71Gb, do you want me to upload it? Maybe it could help better.
    In the meantime, here you have the dump files after the last BSOD. Attachment 67679

    I really need your help on this, as I use my laptop on the go with some important programs opened (unfinished work), and I can't afford losing important data...

    Thanks again!
      My ComputerSystem Spec


  4. Posts : 11,543
    Windows 10 Pro
       05 Mar 2016 #4

    I can't help you much more unfortunately, if my previous suggestion was much at all.

    Either Windows or ASUS should provide driver updates, you could also check Intel for it but there is a chance that the drivers directly from Intel causes other/more problems: Driver Reference Table - iaStorA.sys

    as I use my laptop on the go with some important programs opened (unfinished work), and I can't afford losing important data...
    It is always recommended to regularly backup data, if I were you I would do so a.s.a.p.
      My ComputersSystem Spec


  5. Posts : 5
    Windows 10 , 10.0, build: 10586 64 bits
    Thread Starter
       05 Mar 2016 #5

    Hi axe0,
    This is bad news... did you check my last dump files? They report a new root cause.
    Don't you think the complete dump files could help more?

    Thanks for your feedback.
      My ComputerSystem Spec


  6. Posts : 11,543
    Windows 10 Pro
       05 Mar 2016 #6

    did you check my last dump files? They report a new root cause.
    Yes and No, Yes I did check them and No they don't report a new root cause.

    Don't you think the complete dump files could help more?
    I am no kernel dump analyst, the data I can get from a memory dump is also available in a minidump usually.
    You can upload a memory dump, although you need a 3rd party uploader because of the size, but it won't be much more useful for me.
      My ComputersSystem Spec


  7. Posts : 5
    Windows 10 , 10.0, build: 10586 64 bits
    Thread Starter
       05 Mar 2016 #7

    Thanks for your feedback and your help so far :-)
    I'll post a new thread then, with this title: "seeking for a kernel dump analyst" ;-)
    Have a nice day!
      My ComputerSystem Spec


  8. Posts : 11,543
    Windows 10 Pro
       05 Mar 2016 #8

    Posting multiple threads for the same problem is against the rules..

    Any thought about this?
    Either Windows or ASUS should provide driver updates, you could also check Intel for it
    I'll mention it again, the problem is the IRST drivers which you can't update unless ASUS provide driver updates.
    You could contact ASUS about it, or check Intel for drivers.
      My ComputersSystem Spec


  9. Posts : 5
    Windows 10 , 10.0, build: 10586 64 bits
    Thread Starter
       05 Mar 2016 #9

    Oh!... I wasn't aware about this rule...
    I've tried every possible updates...
    Do you think a clean reinstall of W10 could solve the issue?
    If yes, where can I find a W10 iso file?
    Or maybe desinstalling all Intel drivers, including the graphic card's?
      My ComputerSystem Spec


  10. Posts : 11,543
    Windows 10 Pro
       05 Mar 2016 #10

    Windows 10 - Clean Install - Windows 10 Forums

    Deinstalling all drivers won't help, they'll be reinstalled as soon as you reboot your pc.
      My ComputersSystem Spec


 

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