Windows 10: Driver Related BSOD - Driver Verifier

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  1. Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
       01 Mar 2016 #1

    Driver Related BSOD - Driver Verifier


    I recently started a new job and was given a new Dell Laptop. I am having seemingly randomly BSOD issues. Some days it doesn't happen at all and some days it can happen up to ten times. I've got several BSOD errors (mainly CRITICAL PROCESS DIED). I believe it's a driver

    related issue. I've tried updating all my drivers and firmware to no avail.

    I used the Driver Verifier and immediately got errors with sedfilter.sys and symefasi64.sys. I had to boot into safe mode to turn the verifier off. I tried the verifier without those two enabled and got DRIVER VERIFIER DETECTED VIOLATION.

    Help would be greatly appreciated, this issue is a real pain!

    Here are the debug files:
    Attachment 67485

    Last edited by PaulM; 03 Mar 2016 at 13:27.
      My ComputerSystem Spec


  2. Posts : 5,703
    Windows 10 Pro X64 16299.192
       01 Mar 2016 #2

    I found this with a Google search:

    sedfilter.sys
    Description: Related to SED Enhancement Driver from Dell Inc.

    More here: What is sedfilter.sys ? | System Explorer
      My ComputersSystem Spec


  3. Posts : 13,351
    Windows 10 Pro
       03 Mar 2016 #3

    Please read BSOD Posting Instructions & How to upload files and edit your post to remove the unnecessary links.
      My ComputersSystem Spec


  4. Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       03 Mar 2016 #4

    axe0 said: View Post
    Please read BSOD Posting Instructions & How to upload files and edit your post to remove the unnecessary links.
    Sorry, the link to the dumps had expired. I renewed it, thanks.

    On another note, the dump log shows ccsetx64.sys, symefasi64.sys, and IDsvia64.sys as being probable corruptions when I view the dump logs after using driver verifier. These all seem like Symantec drivers. Any recommendations?
      My ComputerSystem Spec


  5. Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       03 Mar 2016 #5

    Ztruker said: View Post
    I found this with a Google search:

    sedfilter.sys
    Description: Related to SED Enhancement Driver from Dell Inc.

    More here: What is sedfilter.sys ? | System Explorer
    Thanks for the response. I removed the program responsible for sedfilter.sys but still experience the issues.

    I have created a post in the BSOD forums with more info here.
      My ComputerSystem Spec


  6. Posts : 13,351
    Windows 10 Pro
       03 Mar 2016 #6

    Please read BSOD Posting Instructions & How to upload files
    Read the tutorials, no link to external party is required.
      My ComputersSystem Spec


  7. Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       03 Mar 2016 #7

    axe0 said: View Post
    Please read BSOD Posting Instructions & How to upload files
    Read the tutorials, no link to external party is required.
    Edited the original post to include the log collector data.
      My ComputerSystem Spec


  • Posts : 5,703
    Windows 10 Pro X64 16299.192
       03 Mar 2016 #8

    Axe0 will guide you there but my brief look at the dumps indicates ccSetx64.sys which belongs to Symantec (Norton).

    Wait and see what axe0 has to say but I wouldn't surprised if he asked you to uninstall your Norton AV software and try something else.

    Edit: 2nd dump indicates another Norton file: IDSvia64.sys
      My ComputersSystem Spec


  • Posts : 13,351
    Windows 10 Pro
       04 Mar 2016 #9

    These all seem like Symantec drivers. Any recommendations?
    Correct, please try to reinstall Symantec or remove it while troubleshooting.

    Please disable driver verifier
    • Open an admin command prompt
    • Enter "verifier/reset" (without quotes)


    Why exactly is driver verifier enabled?

    Driver verifier settings:
    Code:
    Verify Flags Level 0x03adefbb
    
      STANDARD FLAGS:
        [X] (0x00000000) Automatic Checks
        [X] (0x00000001) Special pool
        [X] (0x00000002) Force IRQL checking
        [X] (0x00000008) Pool tracking
        [X] (0x00000010) I/O verification
        [X] (0x00000020) Deadlock detection
        [X] (0x00000080) DMA checking
        [X] (0x00000100) Security checks
        [X] (0x00000800) Miscellaneous checks
        [ ] (0x00020000) DDI compliance checking
    
      ADDITIONAL FLAGS:
        [ ] (0x00000004) Randomized low resources simulation
        [X] (0x00000200) Force pending I/O requests
        [X] (0x00000400) IRP logging
        [X] (0x00002000) Invariant MDL checking for stack
        [X] (0x00004000) Invariant MDL checking for driver
        [X] (0x00008000) Power framework delay fuzzing
        [X] (0x00040000) Systematic low resources simulation
        [X] (0x00080000) DDI compliance checking (additional)
        [X] (0x00200000) NDIS/WIFI verification
        [X] (0x00800000) Kernel synchronization delay fuzzing
        [X] (0x01000000) VM switch verification
    
      RESERVED FLAGS (use of these flags is unsupported):
        [X] (0x00010000) Unused or reserved flag
        [X] (0x02000000) Unused or reserved flag
    
        [X] Indicates flag is enabled
      My ComputersSystem Spec


  • Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       04 Mar 2016 #10

    axe0 said: View Post
    Correct, please try to reinstall Symantec or remove it while troubleshooting.

    Please disable driver verifier
    • Open an admin command prompt
    • Enter "verifier/reset" (without quotes)


    Why exactly is driver verifier enabled?
    I enabled driver verifier because no dumps were being generated and I expected a driver was the issue. I need a password from IT to uninstall Symantec though, I'll have to see if I can get the password.
      My ComputerSystem Spec


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